We’re looking for an experienced CRM System Administrator to manage, customize, and optimize our CRM platform in line with business goals. The ideal candidate will collaborate with cross-functional teams to improve system performance, enhance user experience, and deliver valuable insights that support Customer Support operations and business decision-making.

Responsibilities:

• Understand Customer Support operations, challenges, and goals, improving processes through CRM administration and consultation. 
• Manage and optimize CRM settings, including user permissions, workflows, custom objects, reports, dashboards, and approval processes. 
• Administer virtual phone systems, AI solutions, integrations, APIs, and third-party tools to ensure smooth cross-functional operations. 
• Analyze system and team performance data to provide operational insights and improve productivity. 
• Collaborate with teams to gather business requirements, implement solutions, and support troubleshooting, training, documentation, and data integrity.

Requirements:

• Strong experience in CRM administration, including permissions, workflows, custom architecture, and system optimization. 
• Knowledge of virtual phone systems, AI tools, APIs, integrations, and third-party platforms. 
• Advanced skills in formulas, data validation, reporting, dashboards, and data integrity management. 
• Ability to analyze business needs, improve operational workflows, and implement cross-functional solutions. 
• Experience in troubleshooting, user support, training, and documentation. 
• English level: B2+ (Upper-Intermediate/Advanced).

Key skills:

• Comfortable working in a fast-paced, changing environment with a focus on continuous process improvement. 
• Strong analytical, problem-solving, communication, and organizational skills with the ability to work independently and cross-functionally. 
• Detail-oriented and highly organized. 
• Experience configuring CRM platforms such as Salesforce, Intercom, Freshdesk, or similar; experience with self-hosted CRM systems is a plus. 
• Previous experience with CRM systems in the trading or iGaming industry is preferred. 

Benefits:

• Quarterly bonuses based on Company performance
• 24 working days of annual leave 
• Corporate events and team building activities
• Udemy Business unlimited membership & language training courses 
• Professional and personal development opportunities in a fast-growing environment

An experienced Project Manager is needed to effectively manage Platform V Works integration processes. The objective is to ensure the successful implementation of integration solutions within schedule and budget, while maintaining high quality standards.

Primary Responsibilities:

• Plan and manage the full Platform V Works integration cycle, including defining goals, creating plans, allocating resources, and monitoring execution.
• Coordinating the team (architect, developers, and testers) to ensure timely completion of tasks.
• Regular communication with key stakeholders (customers, management, and colleagues), providing progress reports, and identifying potential obstacles.
• Identifying and mitigating risks, managing project changes, and supporting informed management decision-making.
• Organizing and participating in meetings and other project-related events, maintaining documentation and reporting.

Requirements:

At least 5 years of experience as an IT project manager.

• Strong project management skills.
• Experience successfully integrating complex solutions and platforms.
• Experience managing large, multi-level projects.
• High level of responsibility and the ability to make independent decisions, including working in a team of specialists from other fields.

Will be a plus:

• Experience with SberTech technologies, familiarity with and/or experience integrating the Platform V Works platform.
• Skills in risk management and project restructuring.