Available Offers for Customer Support

Business Intelligence / Data Visualization Engineer

Office
Full-time

Multinational company - leader in digital services is seeking an experienced Business Intelligence / Data Visualization Engineer to join a team passionate about data science and delivering cutting-edge visualizations & insights across the entire portfolio.


About the project:

This role will require working with internet-scale data across numerous product and customer touchpoints, undertaking in-depth quantitative analysis, and distilling data into actionable and intuitive visualizations to drive informed decision-making across all levels of the company.


About the team:

The team’s culture is centered around rapid iteration with open feedback and debate along the way. They encourage independent decision-making and taking calculated risks. Data Science & Analytics collaborates with partners across product, design, engineering, marketing, editorial, and business teams. They produce insights to drive decisions that enhance the customer experience, accelerate growth, and uncover new business opportunities while respecting user privacy.


Job Description:

  • Build dashboards, self-service tools, and reports to analyze and present data associated with customer experience, product performance, business operations, and strategic decision-making.
  • Create datasets, Develop global dashboards, data pipelines, sophisticated security controls, and scalable ad-hoc reporting
  • Closely partner with the Data Science team to define metrics, datasets, and automation strategy.
  • Engage with Product, Business, Engineering, and Marketing teams to capture requirements, influence how the services are measured, and craft world-class tools to support those partners.
  • Establish a comprehensive roadmap to communicate and manage our commitments and stakeholder expectations while enabling org-wide transparency on progress.
  • Focus on scale and efficiency - create and implement innovative solutions and establish best practices across our full scope of delivery


Key Qualifications:

  • 5+ years of experience in a Data Visualization, Data Scientist, or Data Analyst role, preferably for a digital subscription business.
  • Strong proficiency with SQL-based languages is required. Experience with large-scale data technologies such as Hadoop, PySpark
  • Proficiency with data visualization tools such as Tableau, PowerBI, and Microstrategy for analysis, insight synthesis, data product delivery, and executive presentation.
  • Education - minimum of a Bachelors degree in Computer Science, Statistics, Mathematics, Engineering, Economics, or related field.


Soft-skills:

  • Curious business mindset with an ability to condense complex concepts and analysis into clear and concise takeaways that drive action.
  • Excellent communication, social, and presentation skills with meticulous attention to detail.
  • Strong time management skills with the ability to handle multiple projects with tight deadlines and executive visibility.
  • Be known for successfully bridging analytics and business teams, with an ability to speak the language of both.
  • Able to communicate and collaborate across many different teams, has an agile approach to solve challenging problems quickly, and stresses the details.


Location: CA, USA.

Service Administrator

Office
Full-time

An international powerhouse in the online trading industry with over 25 years of financial markets expertise is looking for a Service Administrator to join the team in Montenegro. In this role, you should have excellent problem-solving skills, proficiency in administrating OS Windows, Apple Mac and iOS expertise.


Requirements

- Excellent knowledge of PC/laptop components, experience of assembling PC/laptop;

- Running hardware and office equipment diagnostics, maintenance and troubleshooting;

- Proficient administrator OS Windows;

- Office’ IT Infrastructure maintenance;

- Wireless network installation and maintenance;

- Experience in installation and maintenance SCS (structured cable system);

- Experience in coordinating with hardware vendors and service providers;

- Excellent interpersonal and communication skills

- Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources

- Demonstrated customer focus

- Builds strong customer relationships and creates processes with customer viewpoint

- Strong analytical skills – strong problem solving skills, communicates in a clear manner and · effectively evaluates information / data to make decisions

- Anticipates obstacles and develops plans to resolve

- Broad understanding of IT Infrastructure and support processes

- Apple Mac and iOS expertise

- Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and / or industry activities

- Change oriented – actively generates process improvements

- Supports and drives change, and confronts difficult circumstances in creative ways


Computer and special software skills:

- IT experience from 3 years  

- Professional IT area education or relevant experience

- Windows family user and administrator knowledge/experience

- Citrix service

- TCP/IP knowledge and work experience

- PC Desktop/Laptop hardware knowledge at professional level

- Basic knowledge of monitoring systems and strategies

- Basic knowledge of recovery systems and strategies

- Knowledge with SQL queries for databases

- Basic knowledge in ITSM / ITIL. Atlassian products knowledge is a plus

- Customer focusing. Politeness, loyalty in any aspect

- Resistance to stress, ability to work under pressure

- Familiarity Database (MySQL, PostgreSQL, MS SQL) is a plus

- Familiarity writing scripts (at least one: PHP, JS, Bash, Visual Basic) is a plus

- Basic knowledge of GSuite


English language knowledge working level both oral and written (intermediate level minimum). TOEFL or IELTS certificates are a plus.


Responsibilities:

- Preparing and support workplaces in the offices and remote

- Participation in projects for repair offices and open new ones

- Fixing incidents with OLA (operating level agreement) conditions otherwise escalate it to the next level support

- Users support for any IT problem via any communication method (face-to-face, skype, phone, voIP, im, mail, Service Desk system) with high loyalty to the VIP consumers

- Maintain documentation (knowledge database) among entire support team, keep it up to date, create Standard Operating Procedures

- Collaboration with service providers

- Report on progress in Service Desk system

- Software support: installation, recovery, consultancy

- Deliver local IT support & proximity services (incident & Service Requests)

- Resolve backlog for incidents & SRs, report progress to end users and track root cause analysis

- Installation, configuration, operation, and maintenance of systems hardware and related infrastructure (amount of PCs – 400 +)/ troubleshooting (Windows 10 - 11, Chrome OS and MacOS)

- Preparing and support Citrix workplaces

- Carry out maintenance work of hardware and ensure that system hardware, operating systems work properly

- Keep hardware equipment inventory list up to date in database CMDB

- Hardware and software upgrade when necessary

- System’s and application software troubleshooting when necessary

- Video conferencing support - ZOOM, Google Meet, etc.

- Work closely with hardware vendors and service providers (quality assurance of services provided)

- Writing User manuals for internal employees

- LAN and VoIP support

- Maintain and support existing servers

- Participation in various IT projects

- Work from office in the Podgorica

- Other senior management orders\assignments

Technical Support Associate

Office
Full-time

An international company with over 25 years of financial markets expertise is looking for a Technical Support Associate to join the team in Montenegro.


In this role, you should have excellent problem-solving skills and excellent interpersonal and communication skills. You're the total match if you are a strong team player and able to collaborate well with others to solve problems and actively incorporate input from various sources and have demonstrated customer focus.


Requirements

  • Customer focusing. Politeness, loyalty in any aspect.
  • Ability to build strong customer relationships and creates processes with customer viewpoint.
  • Strong analytical skills.
  • Able to communicate in a clear manner.
  • Effectively evaluate information / data to make decisions.
  • Anticipates obstacles and develops plans to resolve.
  • Broad understanding of IT Infrastructure and support processes.
  • Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and / or industry activities.
  • Change oriented – actively generate process improvements.
  • Supports and drive change, and confront difficult circumstances in creative ways.
  • Professional IT area education or relevant experience.
  • Windows family user and administrator knowledge or experience.
  • Basic knowledge of networking.
  • PC Desktop and Laptop hardware knowledge at professional level.
  • Basic knowledge of monitoring systems and strategies.
  • Basic knowledge of recovery systems and strategies.
  • Basic knowledge in ITSM and ITIL. Atlassian products knowledge is a plus.
  • Nice to have work experience in programming.
  • Familiarity writing scripts (at least one: Python, JavaScript, Bash).
  • Familiarity with Dynatrace, Zabbix, Git, Jira, would be a good benefit.
  • Bachelor’s degree in Information Systems, Information Technology, Computer Science or Engineering from an accredited university or college.
  • English language knowledge working level both oral and written (intermediate level minimum).


Android Systems Architect

Office

As an Android Automotive apps & frameworks architect you would be designing apps for Android Auto and Android Automotive OS and Android OS customization for OEMs.


ROLES & RESPONSIBILITIES


  • You would be leading the design and architecture decisions for development of Android Automotive Apps and Android Automotive Frameworks Stack.
  • Working with engineers, tech leads, testers and managers to help integrate and productize the solutions.
  • Creating benchmarks and code samples to mentor engineers and leads and establish standards for them to follow.
  • You bring your modern understanding of architecture to company level methods into (e.g., Enterprise Architecture Management, Test Driven Development, Design Architecture Patterns)
  • Expert in handling Software Development Life Cycle preferably in Automotive domain.
  • You are technically well-versed, passionate about technology trends and have designed and developed software in agile teams for many years.
  • Able to analyze, test and evaluate new technologies in use for project.
  • Supporting sales and program management teams during customer engagements as a technical expert.


REQUIRED QUALIFICATIONS


  • Have 3+ years of experience as a Software Architect and many years of professional experience as software engineer.
  • Extensive programming skills in C++, Java, JNI, Kotlin, Gradle using Android libraries.
  • Good knowledge of Android Automotive OS architecture and CarUI library for app development.
  • Excellent knowledge of architectural principles and design patterns concepts and their implementation in mobile technologies.
  • Very good knowledge of DevOps tooling (versioning, CI/CD, automation, testing pyramids).
  • Very good communication skills in English.
  • German language skills would be an advantage.


TOOLS

  • Android Studio, Intellij IDEA, Gradle, Make, CMake, ADB Debugger, Sonarqube, Robolectric, Dagger, Android Espresso, Git, Jenkins, Gerrit, JIRA


Project location: Greater Munich Area                   

Duration: Long-term

MS Office365 Support Engineer

Remotely
Full-time

We are looking for an experienced Office365 Support Engineer to join a support team, dedicated to a life science project. Join a team working with a multinational company on a flexible work schedule.


An Office365 Support Engineer is responsible for assisting internal company employees and providing support via Microsoft Teams and ServiceNow, your core responsibilities will include:


  • User Support: Offer prompt and effective support to internal employees encountering Office365-related issues via various channels, including Microsoft Teams and ServiceNow.
  • Issue Resolution: Diagnose and troubleshoot technical issues within the Office365 environment, addressing problems related to SharePoint, Office365 Administration, Teams, and Azure AD.
  • Documentation: Maintain comprehensive documentation of Office365 configurations, procedures, and issue resolutions for reference and knowledge sharing.
  • Daily Team Meetings: Actively participate in daily team meetings to stay informed on internal company IT policy changes, share updates on support activities, and foster effective communication within the team.
  • Educate Users: Offer user training and guidance regarding Office365 applications.


What we expect:

  • 2-4 years of hands-on experience with Office365 administration and support.
  • Japanese (upper-intermediate or higher).
  • Proficient with SharePoint, OneDrive, Exchange, Teams, and Azure Active Directory.
  • Experienced with Sharepoint sites migration.
  • Experienced with Powershell scripting.
  • Strong investigation and diagnostic abilities.
  • Excellent communication and user training skills.
  • Excellent written and verbal skills in English.


Nice to have:

  • Familiarity with Life Sciences.
  • Knowledge and experience of ServiceNow would be beneficial.
  • Have hands-on experience with PowerApps to create custom business apps within Office365.
  • Experience with ServiceNow for seamless integration with Office365.
  • Good understanding of ITIL processes.