Available Offers for System Analysis

Service Administrator

Office
Full-time

An international powerhouse in the online trading industry with over 25 years of financial markets expertise is looking for a Service Administrator to join the team in Montenegro. In this role, you should have excellent problem-solving skills, proficiency in administrating OS Windows, Apple Mac and iOS expertise.


Requirements

- Excellent knowledge of PC/laptop components, experience of assembling PC/laptop;

- Running hardware and office equipment diagnostics, maintenance and troubleshooting;

- Proficient administrator OS Windows;

- Office’ IT Infrastructure maintenance;

- Wireless network installation and maintenance;

- Experience in installation and maintenance SCS (structured cable system);

- Experience in coordinating with hardware vendors and service providers;

- Excellent interpersonal and communication skills

- Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources

- Demonstrated customer focus

- Builds strong customer relationships and creates processes with customer viewpoint

- Strong analytical skills – strong problem solving skills, communicates in a clear manner and · effectively evaluates information / data to make decisions

- Anticipates obstacles and develops plans to resolve

- Broad understanding of IT Infrastructure and support processes

- Apple Mac and iOS expertise

- Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and / or industry activities

- Change oriented – actively generates process improvements

- Supports and drives change, and confronts difficult circumstances in creative ways


Computer and special software skills:

- IT experience from 3 years  

- Professional IT area education or relevant experience

- Windows family user and administrator knowledge/experience

- Citrix service

- TCP/IP knowledge and work experience

- PC Desktop/Laptop hardware knowledge at professional level

- Basic knowledge of monitoring systems and strategies

- Basic knowledge of recovery systems and strategies

- Knowledge with SQL queries for databases

- Basic knowledge in ITSM / ITIL. Atlassian products knowledge is a plus

- Customer focusing. Politeness, loyalty in any aspect

- Resistance to stress, ability to work under pressure

- Familiarity Database (MySQL, PostgreSQL, MS SQL) is a plus

- Familiarity writing scripts (at least one: PHP, JS, Bash, Visual Basic) is a plus

- Basic knowledge of GSuite


English language knowledge working level both oral and written (intermediate level minimum). TOEFL or IELTS certificates are a plus.


Responsibilities:

- Preparing and support workplaces in the offices and remote

- Participation in projects for repair offices and open new ones

- Fixing incidents with OLA (operating level agreement) conditions otherwise escalate it to the next level support

- Users support for any IT problem via any communication method (face-to-face, skype, phone, voIP, im, mail, Service Desk system) with high loyalty to the VIP consumers

- Maintain documentation (knowledge database) among entire support team, keep it up to date, create Standard Operating Procedures

- Collaboration with service providers

- Report on progress in Service Desk system

- Software support: installation, recovery, consultancy

- Deliver local IT support & proximity services (incident & Service Requests)

- Resolve backlog for incidents & SRs, report progress to end users and track root cause analysis

- Installation, configuration, operation, and maintenance of systems hardware and related infrastructure (amount of PCs – 400 +)/ troubleshooting (Windows 10 - 11, Chrome OS and MacOS)

- Preparing and support Citrix workplaces

- Carry out maintenance work of hardware and ensure that system hardware, operating systems work properly

- Keep hardware equipment inventory list up to date in database CMDB

- Hardware and software upgrade when necessary

- System’s and application software troubleshooting when necessary

- Video conferencing support - ZOOM, Google Meet, etc.

- Work closely with hardware vendors and service providers (quality assurance of services provided)

- Writing User manuals for internal employees

- LAN and VoIP support

- Maintain and support existing servers

- Participation in various IT projects

- Work from office in the Podgorica

- Other senior management orders\assignments

Systems Analyst

A project by a Russian retailer to describe technical specifications for Checkmate to improve business processes.


Requirements

  • At least 3 years of experience.
  • Software Knowledge.
  • Proficiency in MS Office (Word, Excel, PowerPoint, Visio).
  • Knowledge of JIRA, Confluence products.

Professional Skills:

  • Mastery of the basics of systems analysis, systems thinking

Professional Skills:


- Knowledge of notations and tools of designing and modeling (BPMN); - Knowledge of the principles of databases and experience working with them; - Skills in analyzing and working with large amounts of data, ability to analyze the requirements for the task; - Ability to prepare technical documentation, specifications, TOR, descriptions of completed settings for transfer to support; - Ability to independently conduct testing; - Experience in quantitative hypothesis testing; - Experience in collecting requirements from the customer and their form - Communication skills (ability to communicate effectively in writing and verbally with colleagues and customers to solve problems, ability to work in a team); - Independence, responsibility, proactivity, willingness to learn and teach others. - Client-oriented.



Head of Procurement / Head of Supplier Relations in B2B

Full-time
Permanent work

Looking for an experienced Head of Procurement / Head of Supplier Relations in the B2B marketplace for industrial enterprises.


Responsibilities:

  • Sourcing and onboarding of suppliers, forming a portfolio of suppliers in each category.
  • Developing relationships with the current supplier portfolio.
  • Formation of a procurement team.
  • Increasing the number and depth of categories on the marketplace at the expense of federal and regional suppliers.
  • Increase in the share of purchases through the marketplace in the total volume of customer purchases (% coverage).
  • Development and analysis of implementation of various procurement scenarios.
  • Building a system of analytics, monitoring of indicators, reporting on procurement processes.
  • Optimization of business processes/procedures when interacting with suppliers.
  • Document flow control.
  • Monitoring of suppliers' price offers, negotiating discounts.
  • Preparation of recommendations for suppliers to expand the range, pricing policy and additional services to increase sales through the marketplace.
  • Building a system for dealing with complaints, claims.


Requirements:

  • Proven experience as a procurement manager in large companies or marketplaces.
  • Understanding the specifics of targeted and non-targeted purchases, processes and "pitfalls".
  • Having successful cases on organizing procurement processes, working with suppliers, building teams and achieving effects.