E-commerce Business Analyst | Remote Position | Full-time
We're seeking an astute Senior Business Analyst with profound expertise in e-commerce implementations to join our expanding team. In this crucial role, you'll serve as the conduit between business requirements and technical solutions, ensuring our digital commerce platforms deliver exceptional value to both customers and stakeholders.
Key Responsibilities:
- Meticulously gather, analyze, and document detailed business requirements from stakeholders utilizing structured elicitation techniques and contemporary modeling tools.
- Architect and model optimized business processes for e-commerce implementations using industry-standard methodologies (BPMN 2.0, UML, Agile user stories).
- Orchestrate solution designs with clients, guaranteeing alignment between business objectives and technical feasibility—while maintaining scope integrity.
- Craft comprehensive functional specifications and articulate user stories for development teams... ensuring clarity and precision throughout.
- Establish clear, actionable tasks for cross-functional teams—including developers, UX/UI designers, and QA specialists—with appropriate acceptance criteria.
- Spearhead system acceptance testing and validation procedures to verify deliverables satisfy all stipulated requirements.
- Author intuitive user manuals, training materials, and knowledge base documentation that expedite user adoption.
- Deliver responsive support to system users, diagnosing complex issues and implementing continuous improvements.
- Participate strategically in marketing events, product demonstrations, and sales activities to showcase solution capabilities (with focus on ROI and business value).
- Facilitate seamless integration between platforms and third-party services through collaborative partnerships and technical oversight.
Required Skills & Experience:
- Minimum 3 years of experience in e-commerce projects as an analyst, domain expert, project manager, or product manager.
- Demonstrated expertise with contemporary e-commerce ecosystems, platforms (such as Magento 2.4+, Shopify Plus, BigCommerce), and implementation methodologies.
- Comprehensive understanding of online retail operations, including order processing, payment gateways, inventory management, and fulfillment logistics.
- Exceptional analytical prowess with verifiable experience in business process modeling and requirements management systems.
- Proven ability to translate complex business needs into precise technical specifications and acceptance criteria.
- Substantive experience setting development tasks and conducting thorough user acceptance testing.
- Established track record of successfully delivering complex system integration projects.
- Robust understanding of web application architecture, RESTful APIs, microservices, and associated technologies.
- Superlative communication skills with the capacity to work both autonomously and collaboratively within teams.
- Unwavering commitment to professional development and growth in the rapidly evolving e-commerce landscape.
- Bachelor's degree or higher in Business Administration, Economics, Information Systems, Computer Science, or related field.
Nice to Have:
- Certified knowledge of enterprise e-commerce platforms—particularly Magento 2.4+, 1C-Bitrix, Adobe Commerce Cloud, or Salesforce Commerce Cloud.
- Hands-on experience in the e-commerce sector with profound knowledge of online sales techniques, order fulfillment, and omnichannel inventory management.
- Successful portfolio managing full-cycle e-commerce implementation projects from conception through post-launch optimization.
- Formal education or certification in project management methodologies (PMP, PRINCE2, Scrum Master, SAFe).
- Experience with consultative sales and marketing activities including client presentations, solution demonstrations, and proposal development.
- Leadership acumen with demonstrated ability to manage diverse, cross-functional teams and facilitate effective communication across organizational boundaries.
- English language proficiency (Intermediate level or higher) for international client engagement.
- Working knowledge of data analysis tools (Power BI, Tableau) and business intelligence platforms for informed decision-making.
Why Join Our Team:
This role presents an exceptional opportunity to work with cutting-edge e-commerce technologies while solving intricate business challenges. You'll enjoy the flexibility of remote work combined with a competitive compensation package and transparent career advancement paths. Join our team to make a meaningful impact on how businesses thrive in the ever-evolving digital marketplace.