We’re looking for an experienced CRM System Administrator to manage, customize, and optimize our CRM platform in line with business goals. The ideal candidate will collaborate with cross-functional teams to improve system performance, enhance user experience, and deliver valuable insights that support Customer Support operations and business decision-making.

Responsibilities:

• Understand Customer Support operations, challenges, and goals, improving processes through CRM administration and consultation. 
• Manage and optimize CRM settings, including user permissions, workflows, custom objects, reports, dashboards, and approval processes. 
• Administer virtual phone systems, AI solutions, integrations, APIs, and third-party tools to ensure smooth cross-functional operations. 
• Analyze system and team performance data to provide operational insights and improve productivity. 
• Collaborate with teams to gather business requirements, implement solutions, and support troubleshooting, training, documentation, and data integrity.

Requirements:

• Strong experience in CRM administration, including permissions, workflows, custom architecture, and system optimization. 
• Knowledge of virtual phone systems, AI tools, APIs, integrations, and third-party platforms. 
• Advanced skills in formulas, data validation, reporting, dashboards, and data integrity management. 
• Ability to analyze business needs, improve operational workflows, and implement cross-functional solutions. 
• Experience in troubleshooting, user support, training, and documentation. 
• English level: B2+ (Upper-Intermediate/Advanced).

Key skills:

• Comfortable working in a fast-paced, changing environment with a focus on continuous process improvement. 
• Strong analytical, problem-solving, communication, and organizational skills with the ability to work independently and cross-functionally. 
• Detail-oriented and highly organized. 
• Experience configuring CRM platforms such as Salesforce, Intercom, Freshdesk, or similar; experience with self-hosted CRM systems is a plus. 
• Previous experience with CRM systems in the trading or iGaming industry is preferred. 

Benefits:

• Quarterly bonuses based on Company performance
• 24 working days of annual leave 
• Corporate events and team building activities
• Udemy Business unlimited membership & language training courses 
• Professional and personal development opportunities in a fast-growing environment

We are seeking an experienced DevOps engineer to participate in a project to integrate Platform V Works with a large company's corporate system. The candidate must have deep knowledge and extensive experience in automating application development, testing, and deployment processes.

Responsibilities:

• Develop and maintain a CI/CD infrastructure using modern tools (Jenkins, GitLab CI, Ansible).
• Automate application deployment to cloud platforms (e.g., Kubernetes, OpenShift).
• Monitor system performance and ensure service stability.
• Optimize infrastructure solutions to improve reliability and scalability.
• Participate in the development of microservice architecture and design.
• Integrate corporate systems and platforms.

Requirements:

At least 5 years of experience as a DevOps engineer.

• Deep understanding of CI/CD principles and experience implementing relevant practices.
• Proficiency in automation tools (Ansible/Terraform, Docker).
• Strong knowledge of Linux and Windows Server operating systems.
• Experience configuring monitoring and logging (Prometheus/Grafana/ELK Stack).
• Understanding of IT infrastructure security principles.
• A certificate from Sberbank (SberTech) or similar certification is desirable.

Additional benefits:

• Experience working with integration projects at large companies.
• Proficiency in Agile and Scrum methodologies.
• Experience with configuration management systems (Chef, Puppet).
• Experience migrating applications to the cloud.

We are seeking an AI engineer (n8n) to develop a chatbot for hotel sales management. This project is in the hotel industry for a high-tech group of companies.

Responsibilities:

• Design, develop, and implement AI chatbots to automate communication with guests (Telegram, WhatsApp, website).
• Create complex automated workflows on the n8n platform for end-to-end sales and booking process management.
• Integrate chatbots and workflows with our internal systems: PMS (Property Management System), CRM, and messaging apps.
• Develop scripts for processing intents: checking room availability, calculating prices, accepting reservations, answering frequently asked questions, and handling cancellations.
• Configure automatic triggered communications (check-in reminders, collecting reviews, and making personalized offers).
• Implement RAG mechanisms to ensure the chatbot always uses up-to-date information on rates, promotions, and hotel policies.
• Analyze automation effectiveness and improve scripts and prompts to increase conversion and service quality.