We’re looking for an experienced CRM System Administrator to manage, customize, and optimize our CRM platform in line with business goals. The ideal candidate will collaborate with cross-functional teams to improve system performance, enhance user experience, and deliver valuable insights that support Customer Support operations and business decision-making.

Responsibilities:

• Understand Customer Support operations, challenges, and goals, improving processes through CRM administration and consultation. 
• Manage and optimize CRM settings, including user permissions, workflows, custom objects, reports, dashboards, and approval processes. 
• Administer virtual phone systems, AI solutions, integrations, APIs, and third-party tools to ensure smooth cross-functional operations. 
• Analyze system and team performance data to provide operational insights and improve productivity. 
• Collaborate with teams to gather business requirements, implement solutions, and support troubleshooting, training, documentation, and data integrity.

Requirements:

• Strong experience in CRM administration, including permissions, workflows, custom architecture, and system optimization. 
• Knowledge of virtual phone systems, AI tools, APIs, integrations, and third-party platforms. 
• Advanced skills in formulas, data validation, reporting, dashboards, and data integrity management. 
• Ability to analyze business needs, improve operational workflows, and implement cross-functional solutions. 
• Experience in troubleshooting, user support, training, and documentation. 
• English level: B2+ (Upper-Intermediate/Advanced).

Key skills:

• Comfortable working in a fast-paced, changing environment with a focus on continuous process improvement. 
• Strong analytical, problem-solving, communication, and organizational skills with the ability to work independently and cross-functionally. 
• Detail-oriented and highly organized. 
• Experience configuring CRM platforms such as Salesforce, Intercom, Freshdesk, or similar; experience with self-hosted CRM systems is a plus. 
• Previous experience with CRM systems in the trading or iGaming industry is preferred. 

Benefits:

• Quarterly bonuses based on Company performance
• 24 working days of annual leave 
• Corporate events and team building activities
• Udemy Business unlimited membership & language training courses 
• Professional and personal development opportunities in a fast-growing environment

A video game localization studio working with international clients and teams is seeking a confident database developer for a project to create a database for video game localization management.

Currently, there is a need to create an internal system for the efficient management of text and audio files for localization projects.

Project:

Development of a database that will serve as a central hub between the recording studio, the team, and end clients. This system will help track the status of audio files, scripts, project progress, and work quality. The project involves implementation based on Supabase/Directus with some specialized scripts.

What's required:

• Develop and implement a project data and asset management system
• Ensure integration between the recording studio, team, and clients
• Maintain and develop the system after implementation, including adding new features
• Suggest technical solutions, plan work stages, and implement them

Requirements:

Experience in database developer roles 5+ years

• Experience developing databases and content management systems (preferably Supabase, Directus)
• Scripting skills for task automation
• Ability to analyze requirements, formulate technical solutions, and plan project execution
• Active participation in discussions and suggest implementation options
• Ability to work independently and in a team, with responsibility for results

Additional information:

• Knowledge of English would be an advantage, as working documentation and communication can be conducted in English.
• There is a technical specification, but it is designed for a wide range of solutions and requires revision based on specialist suggestions and technical capabilities.

We are seeking an experienced DevOps engineer to participate in a project to integrate Platform V Works with a large company's corporate system. The candidate must have deep knowledge and extensive experience in automating application development, testing, and deployment processes.

Responsibilities:

• Develop and maintain a CI/CD infrastructure using modern tools (Jenkins, GitLab CI, Ansible).
• Automate application deployment to cloud platforms (e.g., Kubernetes, OpenShift).
• Monitor system performance and ensure service stability.
• Optimize infrastructure solutions to improve reliability and scalability.
• Participate in the development of microservice architecture and design.
• Integrate corporate systems and platforms.

Requirements:

At least 5 years of experience as a DevOps engineer.

• Deep understanding of CI/CD principles and experience implementing relevant practices.
• Proficiency in automation tools (Ansible/Terraform, Docker).
• Strong knowledge of Linux and Windows Server operating systems.
• Experience configuring monitoring and logging (Prometheus/Grafana/ELK Stack).
• Understanding of IT infrastructure security principles.
• A certificate from Sberbank (SberTech) or similar certification is desirable.

Additional benefits:

• Experience working with integration projects at large companies.
• Proficiency in Agile and Scrum methodologies.
• Experience with configuration management systems (Chef, Puppet).
• Experience migrating applications to the cloud.

An experienced Project Manager is needed to effectively manage Platform V Works integration processes. The objective is to ensure the successful implementation of integration solutions within schedule and budget, while maintaining high quality standards.

Primary Responsibilities:

• Plan and manage the full Platform V Works integration cycle, including defining goals, creating plans, allocating resources, and monitoring execution.
• Coordinating the team (architect, developers, and testers) to ensure timely completion of tasks.
• Regular communication with key stakeholders (customers, management, and colleagues), providing progress reports, and identifying potential obstacles.
• Identifying and mitigating risks, managing project changes, and supporting informed management decision-making.
• Organizing and participating in meetings and other project-related events, maintaining documentation and reporting.

Requirements:

At least 5 years of experience as an IT project manager.

• Strong project management skills.
• Experience successfully integrating complex solutions and platforms.
• Experience managing large, multi-level projects.
• High level of responsibility and the ability to make independent decisions, including working in a team of specialists from other fields.

Will be a plus:

• Experience with SberTech technologies, familiarity with and/or experience integrating the Platform V Works platform.
• Skills in risk management and project restructuring.

We are seeking an AI engineer (n8n) to develop a chatbot for hotel sales management. This project is in the hotel industry for a high-tech group of companies.

Responsibilities:

• Design, develop, and implement AI chatbots to automate communication with guests (Telegram, WhatsApp, website).
• Create complex automated workflows on the n8n platform for end-to-end sales and booking process management.
• Integrate chatbots and workflows with our internal systems: PMS (Property Management System), CRM, and messaging apps.
• Develop scripts for processing intents: checking room availability, calculating prices, accepting reservations, answering frequently asked questions, and handling cancellations.
• Configure automatic triggered communications (check-in reminders, collecting reviews, and making personalized offers).
• Implement RAG mechanisms to ensure the chatbot always uses up-to-date information on rates, promotions, and hotel policies.
• Analyze automation effectiveness and improve scripts and prompts to increase conversion and service quality.