An international powerhouse in the online trading industry with over 25 years of financial markets expertise is looking for a Service Administrator to join the team in Montenegro. In this role, you should have excellent problem-solving skills, proficiency in administrating OS Windows, Apple Mac and iOS expertise.
Requirements
- Excellent knowledge of PC/laptop components, experience of assembling PC/laptop;
- Running hardware and office equipment diagnostics, maintenance and troubleshooting;
- Proficient administrator OS Windows;
- Office’ IT Infrastructure maintenance;
- Wireless network installation and maintenance;
- Experience in installation and maintenance SCS (structured cable system);
- Experience in coordinating with hardware vendors and service providers;
- Excellent interpersonal and communication skills
- Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources
- Demonstrated customer focus
- Builds strong customer relationships and creates processes with customer viewpoint
- Strong analytical skills – strong problem solving skills, communicates in a clear manner and · effectively evaluates information / data to make decisions
- Anticipates obstacles and develops plans to resolve
- Broad understanding of IT Infrastructure and support processes
- Apple Mac and iOS expertise
- Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and / or industry activities
- Change oriented – actively generates process improvements
- Supports and drives change, and confronts difficult circumstances in creative ways
Computer and special software skills:
- IT experience from 3 years
- Professional IT area education or relevant experience
- Windows family user and administrator knowledge/experience
- Citrix service
- TCP/IP knowledge and work experience
- PC Desktop/Laptop hardware knowledge at professional level
- Basic knowledge of monitoring systems and strategies
- Basic knowledge of recovery systems and strategies
- Knowledge with SQL queries for databases
- Basic knowledge in ITSM / ITIL. Atlassian products knowledge is a plus
- Customer focusing. Politeness, loyalty in any aspect
- Resistance to stress, ability to work under pressure
- Familiarity Database (MySQL, PostgreSQL, MS SQL) is a plus
- Familiarity writing scripts (at least one: PHP, JS, Bash, Visual Basic) is a plus
- Basic knowledge of GSuite
English language knowledge working level both oral and written (intermediate level minimum). TOEFL or IELTS certificates are a plus.
Responsibilities:
- Preparing and support workplaces in the offices and remote
- Participation in projects for repair offices and open new ones
- Fixing incidents with OLA (operating level agreement) conditions otherwise escalate it to the next level support
- Users support for any IT problem via any communication method (face-to-face, skype, phone, voIP, im, mail, Service Desk system) with high loyalty to the VIP consumers
- Maintain documentation (knowledge database) among entire support team, keep it up to date, create Standard Operating Procedures
- Collaboration with service providers
- Report on progress in Service Desk system
- Software support: installation, recovery, consultancy
- Deliver local IT support & proximity services (incident & Service Requests)
- Resolve backlog for incidents & SRs, report progress to end users and track root cause analysis
- Installation, configuration, operation, and maintenance of systems hardware and related infrastructure (amount of PCs – 400 +)/ troubleshooting (Windows 10 - 11, Chrome OS and MacOS)
- Preparing and support Citrix workplaces
- Carry out maintenance work of hardware and ensure that system hardware, operating systems work properly
- Keep hardware equipment inventory list up to date in database CMDB
- Hardware and software upgrade when necessary
- System’s and application software troubleshooting when necessary
- Video conferencing support - ZOOM, Google Meet, etc.
- Work closely with hardware vendors and service providers (quality assurance of services provided)
- Writing User manuals for internal employees
- LAN and VoIP support
- Maintain and support existing servers
- Participation in various IT projects
- Work from office in the Podgorica
- Other senior management orders\assignments
