A company that provides high quality software solutions and services that drive business efficiency and effectiveness is looking for a HR Assistant.

Responsibilities:

• Manage day-to-day HR operations, ensuring the execution of tasks related to

policies, procedures, processes, and payroll processing.

• Support all stages of the employee lifecycle to foster a positive employee

experience.

• Assist in global HR initiatives and activities, promoting employee engagement

locally and internationally.

• Serve as a dedicated HR advisor to team members, offering guidance and

support.

• Stay updated on relevant laws and regulations and ensure compliance.

• Act as a liaison with external contractors and handle operational office tasks.

• Provide HR support to other global offices and employees as required.

Requirements:

• 2+ years of HR experience in the Netherlands.

• Strong problem-solving skills and resourcefulness.

• Critical thinking and analytical abilities.

• Proven experience in building and maintaining professional relationships across

all organizational levels.

• Previous success in engaging with employees on an international level is a plus.

• Able to communicate in a professional environment in Dutch, French and English.

Languages: Dutch / French / English (C1).

 Location: Nederlands.

A company that provides high quality software solutions and services that drive business efficiency and effectiveness is looking for a Service Manager.

Responsibilities:

• Provide a leadership presence on Strategic level customer projects.

• Leverage team data to identify opportunities to improve the quality, effectiveness, and efficiency of our processes.

• Collaborate with client and internal stakeholders to set business goals.

• Manage the delivery of high-quality, results-driven, and timely technical support through effective resource development.

• Plan and execute activities targeted to prepare the Support organization to support new and evolving product offerings.

• Mentor and encourage the support team .

• Work proactively to identify and address trending support topics. 

• Measure, analyze, and report on team performance. Develop, implement, and execute strategies to achieve Service commitment targets. 

• Manage resource plans and schedules based historical and current support demand trends.

• Promote continuous product improvement efforts by encouraging an environment accountability, trust, and collaboration between Support, Product, and Engineering organizations. 

• Facilitate an environment of customer advocacy. 

• Develop strong professional relationships built on trust, respect, self-awareness, inclusion, and open communication

Requirements:

• Fluent in French and English is a must. C1 level.

• At least 5 years of experience managing people, team from 5-10 people.

• At least 5 years of experience managing customer support services processes in the IT business.

• Experience with ITIL.

• Experience with Project Management.

• Strong interpersonal skills with demonstrated ability to build constructive relationships with customers and co-workers. 

• Strong influencer and communicator with ability to collaborate cross-departmentally and manage up.

• Proven experience in building, developing, and leading a team of technical support experts.

Languages:  French / English (C1).

 Location: France, Cergy.