An international powerhouse in the online trading industry with over 25 years of financial markets expertise is looking for a Service Administrator to join the team in Montenegro. In this role, you should have excellent problem-solving skills, proficiency in administrating OS Windows, Apple Mac and iOS expertise.

Requirements

- Excellent knowledge of PC/laptop components, experience of assembling PC/laptop;

- Running hardware and office equipment diagnostics, maintenance and troubleshooting;

- Proficient administrator OS Windows;

- Office’ IT Infrastructure maintenance;

- Wireless network installation and maintenance;

- Experience in installation and maintenance SCS (structured cable system);

- Experience in coordinating with hardware vendors and service providers;

- Excellent interpersonal and communication skills

- Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources

- Demonstrated customer focus

- Builds strong customer relationships and creates processes with customer viewpoint

- Strong analytical skills – strong problem solving skills, communicates in a clear manner and · effectively evaluates information / data to make decisions

- Anticipates obstacles and develops plans to resolve

- Broad understanding of IT Infrastructure and support processes

- Apple Mac and iOS expertise

- Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and / or industry activities

- Change oriented – actively generates process improvements

- Supports and drives change, and confronts difficult circumstances in creative ways

Computer and special software skills:

- IT experience from 3 years  

- Professional IT area education or relevant experience

- Windows family user and administrator knowledge/experience

- Citrix service

- TCP/IP knowledge and work experience

- PC Desktop/Laptop hardware knowledge at professional level

- Basic knowledge of monitoring systems and strategies

- Basic knowledge of recovery systems and strategies

- Knowledge with SQL queries for databases

- Basic knowledge in ITSM / ITIL. Atlassian products knowledge is a plus

- Customer focusing. Politeness, loyalty in any aspect

- Resistance to stress, ability to work under pressure

- Familiarity Database (MySQL, PostgreSQL, MS SQL) is a plus

- Familiarity writing scripts (at least one: PHP, JS, Bash, Visual Basic) is a plus

- Basic knowledge of GSuite

English language knowledge working level both oral and written (intermediate level minimum). TOEFL or IELTS certificates are a plus.

Responsibilities:

- Preparing and support workplaces in the offices and remote

- Participation in projects for repair offices and open new ones

- Fixing incidents with OLA (operating level agreement) conditions otherwise escalate it to the next level support

- Users support for any IT problem via any communication method (face-to-face, skype, phone, voIP, im, mail, Service Desk system) with high loyalty to the VIP consumers

- Maintain documentation (knowledge database) among entire support team, keep it up to date, create Standard Operating Procedures

- Collaboration with service providers

- Report on progress in Service Desk system

- Software support: installation, recovery, consultancy

- Deliver local IT support & proximity services (incident & Service Requests)

- Resolve backlog for incidents & SRs, report progress to end users and track root cause analysis

- Installation, configuration, operation, and maintenance of systems hardware and related infrastructure (amount of PCs – 400 +)/ troubleshooting (Windows 10 - 11, Chrome OS and MacOS)

- Preparing and support Citrix workplaces

- Carry out maintenance work of hardware and ensure that system hardware, operating systems work properly

- Keep hardware equipment inventory list up to date in database CMDB

- Hardware and software upgrade when necessary

- System’s and application software troubleshooting when necessary

- Video conferencing support - ZOOM, Google Meet, etc.

- Work closely with hardware vendors and service providers (quality assurance of services provided)

- Writing User manuals for internal employees

- LAN and VoIP support

- Maintain and support existing servers

- Participation in various IT projects

- Work from office in the Podgorica

- Other senior management orders\assignments

An international company with over 25 years of financial markets expertise is looking for a Technical Support Associate to join the team in Montenegro.

In this role, you should have excellent problem-solving skills and excellent interpersonal and communication skills. You're the total match if you are a strong team player and able to collaborate well with others to solve problems and actively incorporate input from various sources and have demonstrated customer focus.

Requirements

• Customer focusing. Politeness, loyalty in any aspect.
• Ability to build strong customer relationships and creates processes with customer viewpoint.
• Strong analytical skills.
• Able to communicate in a clear manner.
• Effectively evaluate information / data to make decisions.
• Anticipates obstacles and develops plans to resolve.
• Broad understanding of IT Infrastructure and support processes.
• Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and / or industry activities.
• Change oriented – actively generate process improvements.
• Supports and drive change, and confront difficult circumstances in creative ways.
• Professional IT area education or relevant experience.
• Windows family user and administrator knowledge or experience.
• Basic knowledge of networking.
• PC Desktop and Laptop hardware knowledge at professional level.
• Basic knowledge of monitoring systems and strategies.
• Basic knowledge of recovery systems and strategies.
• Basic knowledge in ITSM and ITIL. Atlassian products knowledge is a plus.
• Nice to have work experience in programming.
• Familiarity writing scripts (at least one: Python, JavaScript, Bash).
• Familiarity with Dynatrace, Zabbix, Git, Jira, would be a good benefit.
• Bachelor’s degree in Information Systems, Information Technology, Computer Science or Engineering from an accredited university or college.
• English language knowledge working level both oral and written (intermediate level minimum).

Project: IT service provider for the life science and healthcare industry.

Requirements:

• Proficiency in administering Informatica PowerCenter or Informatica Cloud, including installation, configuration, and maintenance of the Informatica environment.
• Knowledge of securing the Informatica environment, including user access management, authentication methods, and data encryption.
• Proficiency in monitoring Informatica resources, managing server logs, and performing routine maintenance tasks to ensure smooth operations.
• Experience with scripting languages (e.g. Python or Bash) and automation tools to automate administrative tasks and improve efficiency.
• Experience in optimizing Informatica workflows, sessions, and mappings for better performance and efficiency.
• Ability to diagnose and resolve issues related to Informatica workflows, data integration, connectivity, and performance.
• Ability to handle change requests, coordinate deployments.
• Knowledge of data quality management, including profiling, cleansing, standardization, and validation techniques.

Nice to have:

• Familiarity with database concepts and SQL queries.
• Experience with ETL processes and tools, including the ability to design and implement efficient data workflows.
• Understanding of Informatica Cloud IDMC integration process with other applications and systems using APIs.
• Knowledge of data warehousing concepts, such as data modeling, dimensional modeling, and star schemas.
• Familiarity with big data technologies, such as Hadoop, Spark, and NoSQL databases.
• Understanding DevOps methodologies and tools can help in managing and deploying Informatica Cloud IDMC pipelines and processes more efficiently.