Available Offers for MS SQL Server

Service Administrator

Office
Full-time

An international powerhouse in the online trading industry with over 25 years of financial markets expertise is looking for a Service Administrator to join the team in Montenegro. In this role, you should have excellent problem-solving skills, proficiency in administrating OS Windows, Apple Mac and iOS expertise.


Requirements

- Excellent knowledge of PC/laptop components, experience of assembling PC/laptop;

- Running hardware and office equipment diagnostics, maintenance and troubleshooting;

- Proficient administrator OS Windows;

- Office’ IT Infrastructure maintenance;

- Wireless network installation and maintenance;

- Experience in installation and maintenance SCS (structured cable system);

- Experience in coordinating with hardware vendors and service providers;

- Excellent interpersonal and communication skills

- Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources

- Demonstrated customer focus

- Builds strong customer relationships and creates processes with customer viewpoint

- Strong analytical skills – strong problem solving skills, communicates in a clear manner and · effectively evaluates information / data to make decisions

- Anticipates obstacles and develops plans to resolve

- Broad understanding of IT Infrastructure and support processes

- Apple Mac and iOS expertise

- Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and / or industry activities

- Change oriented – actively generates process improvements

- Supports and drives change, and confronts difficult circumstances in creative ways


Computer and special software skills:

- IT experience from 3 years  

- Professional IT area education or relevant experience

- Windows family user and administrator knowledge/experience

- Citrix service

- TCP/IP knowledge and work experience

- PC Desktop/Laptop hardware knowledge at professional level

- Basic knowledge of monitoring systems and strategies

- Basic knowledge of recovery systems and strategies

- Knowledge with SQL queries for databases

- Basic knowledge in ITSM / ITIL. Atlassian products knowledge is a plus

- Customer focusing. Politeness, loyalty in any aspect

- Resistance to stress, ability to work under pressure

- Familiarity Database (MySQL, PostgreSQL, MS SQL) is a plus

- Familiarity writing scripts (at least one: PHP, JS, Bash, Visual Basic) is a plus

- Basic knowledge of GSuite


English language knowledge working level both oral and written (intermediate level minimum). TOEFL or IELTS certificates are a plus.


Responsibilities:

- Preparing and support workplaces in the offices and remote

- Participation in projects for repair offices and open new ones

- Fixing incidents with OLA (operating level agreement) conditions otherwise escalate it to the next level support

- Users support for any IT problem via any communication method (face-to-face, skype, phone, voIP, im, mail, Service Desk system) with high loyalty to the VIP consumers

- Maintain documentation (knowledge database) among entire support team, keep it up to date, create Standard Operating Procedures

- Collaboration with service providers

- Report on progress in Service Desk system

- Software support: installation, recovery, consultancy

- Deliver local IT support & proximity services (incident & Service Requests)

- Resolve backlog for incidents & SRs, report progress to end users and track root cause analysis

- Installation, configuration, operation, and maintenance of systems hardware and related infrastructure (amount of PCs – 400 +)/ troubleshooting (Windows 10 - 11, Chrome OS and MacOS)

- Preparing and support Citrix workplaces

- Carry out maintenance work of hardware and ensure that system hardware, operating systems work properly

- Keep hardware equipment inventory list up to date in database CMDB

- Hardware and software upgrade when necessary

- System’s and application software troubleshooting when necessary

- Video conferencing support - ZOOM, Google Meet, etc.

- Work closely with hardware vendors and service providers (quality assurance of services provided)

- Writing User manuals for internal employees

- LAN and VoIP support

- Maintain and support existing servers

- Participation in various IT projects

- Work from office in the Podgorica

- Other senior management orders\assignments

Program Systems and Projects Administrator (Senior)m

Remotely
Full-time
Project occupancy
Administrator of highly loaded banking software systems and projects. Requirements: ∙ experience in maintaining complexes of PPO (application software) from 3 years; ∙ knowledge of OS of Windows and Unix families at the level of system administrator; ∙ administration of Apach / Tomcat / Nginx application servers (configuration, optimization, monitoring, logging, load balancing) on CentOS platform; ∙ administration of RabbitMQ message broker (configuration, optimization, monitoring, logging, load balancing); ∙ administration of cryptographic modules (CryptoPro); ∙ customization of business logic (Rubby, Python, PHP); ∙ solving incidents and problems on the productive loop of the system; ∙ test environment support, resolving test environment defects; ∙ providing data on non-typical user requests (NTR) from relational (PosgreSQL / MS SQL / PL-SQL) and non-relational (MongoDB, Yandex ClickHouse) databases; ∙ implementation and support of Puppet/Ansible configuration management systems; ∙ containerization of Docker, Kubernetes; ∙ implementation and support of application monitoring systems based on Zabbix 2.x/3.x/4.x; ∙ configuration and optimization of the pipeline for delivery delivery to prod (GitLab / Genkins) ∙ maintaining documentation on implemented technologies and knowledge base for incident and problem resolution; ∙ automate typical python, bash, cmd tasks; typify incident resolution and escalate scripts to downstream support lines (0/1); ∙ interacting with 3rd and 4th TA lines on system development and operation; ∙ confident knowledge of ITIL processes and principles of IT support service operation in a large organization; ∙ sufficient English to study technical documentation. Responsibilities: ∙ administration of the RPO complex; ∙ resolving incidents and defects; ∙ performance optimization; ∙ maintaining documentation of implemented technologies and a knowledge base of incident and problem resolution; ∙ training application administrators; ∙ developing incident prevention activities, preparing and testing DR plans; ∙ organizing events to resolve ongoing problems and technical debt; ∙ planning and controlling the implementation of changes. Project: working on a banking project. TasTracker: Jira, confluence. Duration of the project more than 1 year. Citizenship: RF, RB.