Available Offers for Customer Service

Field Service Engineer

Permanent work

A company that provides high quality software solutions and services that drive business efficiency and effectiveness is looking for a Field Service Engineer.


Responsibilities:


• Comprehend customer requirements and make appropriate recommendations. 

• Respond to customer inquiries and assist in troubleshooting and resolving challenges.

• Manage all onsite installation, repair, maintenance and test tasks.

• Document the functional and, sometimes, technical design of the system.

• Maintain a working log detailed all required system updates, as well as the date of completion. 

• Coordinate and setup training classes and train end users on best practices, maintaining consistency across users. 

• Improve existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations.

• Manage all assigned projects to completion ensuring on-time delivery and meeting of budgetary demands.


Requirements:

• 6 months to 1 year of experience in electrical installations (Residential or Industrial) or Electrical Controls or Automation Systems for batching.

• 6 months to 1 year of experience in industrial automation system implementation for software.

• Curious mindset translating to key discovery skills (questioning & listening to understand) with the ability to identify problem areas (pain points). 

• Proficiency in machine automation, mechanics and electronics.

• Provide technical hardware instruction and assistance to customer representatives regarding installation, operation, and maintenance. 

• Strong verbal/written communication and documentation skills.

• Interpersonal skills.


Languages: Dutch / English (C1)

Location: Nederlands

Head of Procurement / Head of Supplier Relations in B2B

Full-time
Permanent work

Looking for an experienced Head of Procurement / Head of Supplier Relations in the B2B marketplace for industrial enterprises.


Responsibilities:

  • Sourcing and onboarding of suppliers, forming a portfolio of suppliers in each category.
  • Developing relationships with the current supplier portfolio.
  • Formation of a procurement team.
  • Increasing the number and depth of categories on the marketplace at the expense of federal and regional suppliers.
  • Increase in the share of purchases through the marketplace in the total volume of customer purchases (% coverage).
  • Development and analysis of implementation of various procurement scenarios.
  • Building a system of analytics, monitoring of indicators, reporting on procurement processes.
  • Optimization of business processes/procedures when interacting with suppliers.
  • Document flow control.
  • Monitoring of suppliers' price offers, negotiating discounts.
  • Preparation of recommendations for suppliers to expand the range, pricing policy and additional services to increase sales through the marketplace.
  • Building a system for dealing with complaints, claims.


Requirements:

  • Proven experience as a procurement manager in large companies or marketplaces.
  • Understanding the specifics of targeted and non-targeted purchases, processes and "pitfalls".
  • Having successful cases on organizing procurement processes, working with suppliers, building teams and achieving effects.