We’re looking for an experienced CRM System Administrator to manage, customize, and optimize our CRM platform in line with business goals. The ideal candidate will collaborate with cross-functional teams to improve system performance, enhance user experience, and deliver valuable insights that support Customer Support operations and business decision-making.

Responsibilities:

• Understand Customer Support operations, challenges, and goals, improving processes through CRM administration and consultation. 
• Manage and optimize CRM settings, including user permissions, workflows, custom objects, reports, dashboards, and approval processes. 
• Administer virtual phone systems, AI solutions, integrations, APIs, and third-party tools to ensure smooth cross-functional operations. 
• Analyze system and team performance data to provide operational insights and improve productivity. 
• Collaborate with teams to gather business requirements, implement solutions, and support troubleshooting, training, documentation, and data integrity.

Requirements:

• Strong experience in CRM administration, including permissions, workflows, custom architecture, and system optimization. 
• Knowledge of virtual phone systems, AI tools, APIs, integrations, and third-party platforms. 
• Advanced skills in formulas, data validation, reporting, dashboards, and data integrity management. 
• Ability to analyze business needs, improve operational workflows, and implement cross-functional solutions. 
• Experience in troubleshooting, user support, training, and documentation. 
• English level: B2+ (Upper-Intermediate/Advanced).

Key skills:

• Comfortable working in a fast-paced, changing environment with a focus on continuous process improvement. 
• Strong analytical, problem-solving, communication, and organizational skills with the ability to work independently and cross-functionally. 
• Detail-oriented and highly organized. 
• Experience configuring CRM platforms such as Salesforce, Intercom, Freshdesk, or similar; experience with self-hosted CRM systems is a plus. 
• Previous experience with CRM systems in the trading or iGaming industry is preferred. 

Benefits:

• Quarterly bonuses based on Company performance
• 24 working days of annual leave 
• Corporate events and team building activities
• Udemy Business unlimited membership & language training courses 
• Professional and personal development opportunities in a fast-growing environment

Software company was built from the ground up to specialize in new product development and R&D, tackling the most difficult problems in the tech sphere. Now we've expanded to offer early-stage innovation and ideation plus digital transformation business consulting. Our superpower is to deliver all of this under one roof on a global scale. So let's get started and build a better future together.

About the job:

• Automatic launch of games and applications in benchmark mode.
• Real-time telemetry collection: FPS/frametimes, GPU usage, GPU temperature, power, clocks, CPU usage, RAM, and disk activity.
• Low-level event capture (ETW/PresentMon/DXGI) for latency and present-time analysis.
• Orchestration of profilers (OCAT, PresentMon, NVAPI/ADL hooks, Intel GPA/RenderDoc as needed).
• Reliable logging, results storage, test comparison, and report generation.
• Web dashboard with charts and test history.

Responsibilities

• Own the system architecture: from choosing frameworks and database structures to designing scalable APIs and services
• Take a hands-on role in development: build core components, POCs, and critical modules
• Define and document architectural decisions, patterns, and best practices
• Lead technical discussions and decisions within the team and with stakeholders
• Help the team stay unblocked, productive, and aligned with technical direction
• Review code, guide implementation, and ensure high technical quality across the project
• Collaborate with DevOps and QA to ensure stability, observability, and smooth deployments

Requirements

5+ years of experience in backend development with Python

• Proven experience as a Solution Architect, Tech Lead, or Senior Backend Engineer
• Deep knowledge of Python frameworks (FastAPI, Django, Flask)
• Strong understanding of:

- microservices architecture

- API design and service boundaries

- data modelling and relational databases (PostgreSQL)

- async programming and queues (e.g., Celery, RabbitMQ)

• Experience designing systems for scalability, fault tolerance, and maintainability
• Comfort working with Linux environments, containers (Docker), Git workflows
• Excellent communication skills and ability to justify architectural decisions
• Very good English language skills, both written and verbal (min. B2)

Preferred Skills

• Experience with Azure DevOps, GitHub Actions, or other CI/CD platforms
• Familiarity with cloud platforms (Azure, AWS, GCP)
• Experience with system monitoring, logging, and performance profiling
• Bonus: exposure to AI/ML integration, vector databases (e.g., Qdrant, Pinecone)

Locations: Vilnius, Lithuania (hybrid/remote) or Mexico - Guadalajara (hybrid/remote), EU country (fully remote)

Format: Long-term engagement

The service is requested as part of the project TM Roadmap where SAP precalculation shall be rolled out to a few eastern countries

Tasks:

● Analysis and Designing

○ Analysis of business processes as it is currently set up in SAP Horizon and document in Powerpoint and word documents

○ Designing of a Business Process: Agnostic Process definition of seafreight process in Adhesives by reviewing and documenting business requirements from different regions

○ Designing of process solution with reference to logistics processes

○ Identifying of application requirements (create Change Rquests and Functional Designs)

○ Creating of Requirement List (Change Requests, Functional Designs)

● Building of he processes specified as part of Analysis and Design

○ Customizing and Development, Documentation of Customizing

○ Creation of variants for all relevant programs and List of used interfaces/programs with variants

○ Technical designing of solutions

● Integration test:

○ Planing, creation, checking of interfaces

○ Creation of an Interface Overview

○ Preparing and managing of master data

○ Master data list

○ Preparing of and executing integration test

○ Testing of case Database

● User acceptance test:

○ Consultancy of definition of test scenarios

○ Testing of case Database

○ Consultancy of user acceptance test

○ Following up and closure of Test cases & Problem reports

● Deploy and Cut over:

○ Preparing of detailed cut-over plan

○ Cutting of Over Plan

○ Setting up of deployment environment

○ Master Data Migration

○ Preparing and managing of master data /Cut-Over activities

○ Checking of Cut-Over activity list

● Go-Live:

○ Signing off / Acceptance of cut-over plan

○ Signing off Document for Go-live

○ Managing and consultancy of first postings

○ Analysis and monitoring of Go-live evaluation

● Post Go-live / Hypercare:

○ Managing of consult activities

○ Going live of Open Issue List

○ Coordination of Bug fixing

○ Consultancy of local change mgmt. (key user)

○ Adjustments of scope (need to be defined)

● Knowledge Transfer and Handover to Maintenance:

○ Creation of handover documents

○ Updating of process and system documentation

○ Explaining of new/changed processes