Customer Service Advisor

Customer Service Advisor assists customers with complaints and questions, provides customers with information about products and services, takes orders, and processes returns. The Customer Success Officer will be helping customers to understand the product and answer any questions about their trading positions. The role requires the ability to work rotating shifts from 09:00 to 18:00, 10:00 to 19:00, and 12:00 to 21:00, 13:00 to 23:00 Monday to Sunday.

Main Responsibilities

• Assist clients worldwide through live support and handle customer requests through chats and emails in different languages
• Assist with opening of client accounts, amend existing accounts, maintain client records
• Handle back office queries
• Support clients with technical and troubleshooting issues
• Report to the management
• Deal with all departments to resolve issues
• Provide support and troubleshooting on Stormgain Platform
• Liaise with the Compliance Officer regarding complaints and approval of accounts
• Provide all relevant information to clients regarding documents and materials for becoming a client
• Handling client inquiries appropriately and ensuring that high level service is provided
• Promoting available products and services to clients
• Developing and maintaining excellent relationships with prospective and existing clients
• Contributing to team effort by achieving targeted results
• Assist with other duties as needed from time to time

Requirements

• Degree in Business Studies or any other related field
• Previous experience in a similar position will be considered as a major advantage
• Excellent command of English language is a must. Knowledge of any other languages will be considered as an advantage
• Excellent spoken and written communication skills
• Ability to work efficiently under pressure
• Excellent computer skills (Microsoft Excel and Word)
• Ability to work rotating shifts from 09:00 to 18:00, 10:00 to 19:00, and 12:00 to 21:00, 13:00 to 23:00 Monday to Sunday