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  4. Technical Support Associate

Technical Support Associate

Office
Full-time
Git ITIL Jira Zabbix Bash

An international company with over 25 years of financial markets expertise is looking for a Technical Support Associate to join the team in Montenegro.


In this role, you should have excellent problem-solving skills and excellent interpersonal and communication skills. You're the total match if you are a strong team player and able to collaborate well with others to solve problems and actively incorporate input from various sources and have demonstrated customer focus.


Requirements

  • Customer focusing. Politeness, loyalty in any aspect.
  • Ability to build strong customer relationships and creates processes with customer viewpoint.
  • Strong analytical skills.
  • Able to communicate in a clear manner.
  • Effectively evaluate information / data to make decisions.
  • Anticipates obstacles and develops plans to resolve.
  • Broad understanding of IT Infrastructure and support processes.
  • Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and / or industry activities.
  • Change oriented – actively generate process improvements.
  • Supports and drive change, and confront difficult circumstances in creative ways.
  • Professional IT area education or relevant experience.
  • Windows family user and administrator knowledge or experience.
  • Basic knowledge of networking.
  • PC Desktop and Laptop hardware knowledge at professional level.
  • Basic knowledge of monitoring systems and strategies.
  • Basic knowledge of recovery systems and strategies.
  • Basic knowledge in ITSM and ITIL. Atlassian products knowledge is a plus.
  • Nice to have work experience in programming.
  • Familiarity writing scripts (at least one: Python, JavaScript, Bash).
  • Familiarity with Dynatrace, Zabbix, Git, Jira, would be a good benefit.
  • Bachelor’s degree in Information Systems, Information Technology, Computer Science or Engineering from an accredited university or college.
  • English language knowledge working level both oral and written (intermediate level minimum).