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  4. Senior ServiceNow ITSM/Asset Management Expert | Remote Work

Senior ServiceNow ITSM/Asset Management Expert | Remote Work

Remotely
Full-time
Part-time
Git SAML IT Service Management Project Management ServiceNow

We are looking for an experienced ServiceNow Solution Architect with 10+ years of experience to join our dynamic team. As a bilingual expert fluent in Japanese and English, you will eliminate communication barriers when implementing first-class ServiceNow solutions for our global clients.


Key Responsibilities

- Lead ServiceNow ITSM and Asset Management implementation projects from start to finish.

- Conduct thorough requirements gathering sessions with clients to understand their unique business needs.

- Transform business requirements into comprehensive technical solutions.

- Work closely with HCL's global ServiceNow solution/implementation teams to effectively communicate client requirements.

- Present proposed solutions to clients with clear explanations of technical concepts.

- Oversee global and local implementation and ongoing management of ServiceNow ITSM/Asset Management.

- Create detailed documentation, including pre- and post-implementation reports.

- Perform basic translation and proofreading of technical documents between Japanese and English.

- Work closely with project managers to ensure timely delivery within scope and budget.

- Manage relationships with multiple clients simultaneously in a shared service model.

- Coordinate with third-party partners to ensure seamless integration between ServiceNow and external systems.

- Optimize ServiceNow platform configuration to meet specific client requirements and industry best practices.


Have a Nice

- More than 10 years of hands-on experience implementing and managing ServiceNow ITSM and Asset Management solutions.

- Proven experience with successful ServiceNow implementations specifically in the Japanese market.

- Comprehensive understanding of ITSM processes, frameworks, and best practices (preferably ITIL v4).

- Deep knowledge of asset lifecycle management, including procurement, deployment, maintenance, and retirement.

- Expertise in asset discovery methodologies and tools.

- Business proficiency in Japanese and English languages (reading, writing, and speaking).

- Experience working on large-scale ServiceNow projects in Japan.

- Strong consulting and presentation skills with the ability to explain technical concepts to non-technical stakeholders.

- Excellent problem-solving skills and attention to detail.

- Current ServiceNow certifications (preferred but not required).

- Bachelor's degree in Computer Science, Information Technology, or a related field.


Why Join Our Team?

As a fully remote ServiceNow expert on our team, you will enjoy the flexibility of working from anywhere in the world, contributing to meaningful projects for global clients. You will have the opportunity to use your bilingual skills and technical expertise to bridge cultural and technical gaps between Japanese clients and international development teams. We offer competitive compensation, professional development opportunities, and a collaborative work environment that values your specialized skills and experience.