Senior MS Dynamics 365 CRM Developer | Remote Role | Power Platform Expert
Are you a seasoned Microsoft Dynamics 365 CRM specialist seeking to revolutionize digital customer experiences? We're searching for an exceptional MS Dynamics 365 CRM Developer to join our Consumer & Customer Care initiative aimed at transforming user interactions across web, social, and e-commerce platforms. Your expertise will directly enhance our digital ecosystem through cutting-edge CRM implementations and innovative process optimization.
Project Overview
You'll become an integral part of our strategic Consumer & Customer Care initiative—a project designed to elevate user experiences, boost consumer satisfaction metrics, and enhance operational efficiency across all digital touchpoints. Your technical prowess will directly contribute to transforming our existing IT infrastructure by implementing sophisticated features and streamlined processes using Microsoft's latest CRM technologies.
Key Responsibilities
- Design and develop custom solutions within Microsoft Dynamics 365 CE environments that address complex business requirements and enhance customer interaction capabilities.
- Create and maintain advanced custom plugins, workflows, actions, and client-side JavaScript functionality that extends platform capabilities beyond standard offerings.
- Implement comprehensive Power Automate flows to automate critical business processes across organizational departments and systems.
- Develop and customize Power Apps components to dramatically enhance the user interface and overall experience within Dynamics 365.
- Engineer robust REST API integrations between Dynamics 365 and various enterprise systems, ensuring reliable data synchronization.
- Collaborate with business analysts to transform requirements into executable technical specifications and implementable solutions.
- Participate actively in agile development processes, including sprint planning, daily stand-ups, and retrospective sessions.
- Provide technical guidance and troubleshooting support for complex CRM-related challenges across the organization.
- Document custom developments thoroughly and prepare detailed knowledge transfer materials for team continuity.
- Optimize system performance continuously while ensuring strict adherence to Microsoft Dynamics best practices.
Required Skills
- Minimum 3 years of hands-on experience developing Microsoft Dynamics 365 CRM solutions, with demonstrated mastery of the latest versions (9.x/2022 wave releases) and industry best practices.
- Proven expertise (3+ years) in developing custom plugins, workflows, actions, and client-side JavaScript/TypeScript implementations that deliver measurable business outcomes.
- Extensive experience with Microsoft Power Platform components, including Power Automate flows, Power Apps development, and custom connector implementation.
- Advanced proficiency in designing and consuming REST APIs for seamless system integration purposes.
- Comprehensive understanding of Microsoft Dataverse (formerly Common Data Service) data modeling, management, and security principles.
- Practical experience with agile software development methodologies and collaboration tools (JIRA, Azure DevOps, etc.).
- Exceptional problem-solving abilities with meticulous attention to detail and a quality-focused mindset.
- Experience implementing sophisticated security models and data access controls within Dynamics 365 environments.
Nice to Have
- Hands-on experience with Power Virtual Agents or enterprise-grade chatbot development.
- Advanced knowledge of Power BI for creating interactive reports and executive dashboards.
- Familiarity with Azure services integration (Logic Apps, Functions, Service Bus, etc.).
- Experience with PCF (PowerApps Component Framework) development for custom controls.
- Previous work on customer service or e-commerce CRM implementations in enterprise environments.
- Current Microsoft certifications in Dynamics 365 or Power Platform specializations (PL-200, PL-400, MB-200, etc.).
- Experience with Unified Interface and responsive UI design principles for modern applications.
- Knowledge of ALM (Application Lifecycle Management) processes for enterprise CRM solutions.
Why Join Our Team
Working with us offers you the exceptional opportunity to apply your MS Dynamics expertise to meaningful projects that directly impact customer satisfaction and business outcomes. You'll collaborate with a diverse, global team of forward-thinking professionals while enjoying the flexibility and autonomy of remote work. We value innovation and provide continuous learning opportunities to keep your skills at the cutting edge of Microsoft's rapidly evolving technology landscape.