IT Process Quality Assurance Expert
Full-time
Permanent work
A company specializing in the production of food products and animal feed is looking for a specialist for the position of IT Process Quality Assurance Expert.
Requirements:
- Experience working with the "Honest Sign" system, knowledge of the business process throughout the entire labeling chain.
- Understanding of application capabilities within the contours and principles of factory systems.
- 5+ years of experience with applications and complex multi-vendor solutions.
- Understanding of production processes.
- Experience in building relationships with suppliers.
- Understanding of the integration aspects of all elements.
Responsibilities:
- Support the processes for the entire labeling chain of the "Honest Sign":
- Address issues related to the interaction of all support elements within the business contour.
- Collaborate with the senior FIT expert to find solutions to problems between contours.
- Identify optimization points in the business contour processes.
- Interact with the IT OPS support team: Incident management, Problem management, Risk management, etc.
- Work with business teams to establish and optimize processes, offering quick and proactive solutions at the moment of incident occurrence.
- Participate in incident resolution while ensuring agreed SLAs.
- Plan measures to prevent incidents.
- Support updates and releases for all elements within the business contour.
- Develop a roadmap for the development of services in the "Honest Sign" business contour.
Location: Moscow, Moscow Region