Customer Support / Success Manager

Responsibilities: - Handle and resolve customer requests and complaints; - Operate with CRP and other CS software; - Hold product demonstrations for customers; - Communicate and coordinate with colleagues as necessary; - Respond promptly to customer inquiries; - Communicate with customers through various channels (support chat/email/Telegram); - Provide feedback on the efficiency of the customer service process; - Ensure customer satisfaction and provide professional customer support. Requirements: - Higher education degree; - English level – Advanced. Additional languages are an advantage; - Experience working with customer support is an advantage; - Work experience with CRM Platforms is an advantage; - Highly organized and able to multi-task; - Excellent communication and interpersonal skills; - The presence of a personal computer; - High computer literacy.