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Registration: 16.11.2023

Specialization: Program Management / Management Consultation / Delivery Strategy / Product Development / PMO
I am an accomplished consultant with a demonstrated history of success in program management, business analysis, problem-solving, and business monetization. Over the course of my career, I have consistently delivered transformative results, making a significant impact on organizations across various industries. Here are some highlights of my professional journey: Strategic Transformations: At Optus, I led strategic transformations worth $200 million, achieving a remarkable 95%-100% benefits realization. These initiatives drove operational excellence and sustainable growth. Technology Roadmap: At Optus Enterprises, I contributed to the technology roadmap and spearheaded initiatives that resulted in a 27% gross margin gain, with year-over-year incremental revenue growth of 4%. Service Delivery Excellence: I improved service delivery from 92% to an impressive 98.3% for global telecom accounts, emphasizing my commitment to enhancing customer satisfaction. Vendor Management: I evaluated, negotiated, and managed Statements of Work (SOWs) with multiple tier-1 vendors, ensuring efficient resource allocation and cost management. Global Accounts Leadership: I took charge of professional services for Sitronics' accounts in Asia and Africa, overseeing projects worth $150 million. My leadership ensured the successful delivery of complex projects on a global scale. Revenue Assurance: Spearheading the introduction of revenue assurance solutions, I identified and rectified 8-20% of annual revenue leakages for telecom operators worldwide, contributing to financial stability. Business Monetization: Through strategic relationship-building with Fortune 500 companies, I generated and monetized $10 million in revenue, showcasing my ability to leverage partnerships for business growth. In addition to my achievements, I bring extensive experience in delivering business and technology transformation programs using Agile and Waterfall methodologies since 2003. My expertise extends to orchestrating Business Process Outsourcing (BPO) strategies, upholding security and cyber controls to rigorous standards, and managing IT&T transformation programs across diverse regions. I am skilled in leading cross-functional teams, fostering stakeholder relationships, and effectively managing budgets and portfolios. My ability to drive change, deliver results, and optimize service delivery has been a hallmark of my career. My qualifications include a Master's in Computer Sciences with a focus on Software Engineering and a Bachelor's in Computer Sciences (Honors). I have continued to enhance my knowledge through certifications and training programs, including AWS certifications, CBAP, MCP, and MCTS. I am now actively seeking new opportunities to leverage my expertise and contribute to the success of forward-thinking organizations. If you are interested in connecting or exploring potential collaborations, please feel free to reach out. Together, we can achieve remarkable results and drive positive change.
I am an accomplished consultant with a demonstrated history of success in program management, business analysis, problem-solving, and business monetization. Over the course of my career, I have consistently delivered transformative results, making a significant impact on organizations across various industries. Here are some highlights of my professional journey: Strategic Transformations: At Optus, I led strategic transformations worth $200 million, achieving a remarkable 95%-100% benefits realization. These initiatives drove operational excellence and sustainable growth. Technology Roadmap: At Optus Enterprises, I contributed to the technology roadmap and spearheaded initiatives that resulted in a 27% gross margin gain, with year-over-year incremental revenue growth of 4%. Service Delivery Excellence: I improved service delivery from 92% to an impressive 98.3% for global telecom accounts, emphasizing my commitment to enhancing customer satisfaction. Vendor Management: I evaluated, negotiated, and managed Statements of Work (SOWs) with multiple tier-1 vendors, ensuring efficient resource allocation and cost management. Global Accounts Leadership: I took charge of professional services for Sitronics' accounts in Asia and Africa, overseeing projects worth $150 million. My leadership ensured the successful delivery of complex projects on a global scale. Revenue Assurance: Spearheading the introduction of revenue assurance solutions, I identified and rectified 8-20% of annual revenue leakages for telecom operators worldwide, contributing to financial stability. Business Monetization: Through strategic relationship-building with Fortune 500 companies, I generated and monetized $10 million in revenue, showcasing my ability to leverage partnerships for business growth. In addition to my achievements, I bring extensive experience in delivering business and technology transformation programs using Agile and Waterfall methodologies since 2003. My expertise extends to orchestrating Business Process Outsourcing (BPO) strategies, upholding security and cyber controls to rigorous standards, and managing IT&T transformation programs across diverse regions. I am skilled in leading cross-functional teams, fostering stakeholder relationships, and effectively managing budgets and portfolios. My ability to drive change, deliver results, and optimize service delivery has been a hallmark of my career. My qualifications include a Master's in Computer Sciences with a focus on Software Engineering and a Bachelor's in Computer Sciences (Honors). I have continued to enhance my knowledge through certifications and training programs, including AWS certifications, CBAP, MCP, and MCTS. I am now actively seeking new opportunities to leverage my expertise and contribute to the success of forward-thinking organizations. If you are interested in connecting or exploring potential collaborations, please feel free to reach out. Together, we can achieve remarkable results and drive positive change.

Portfolio

SPRING – Billing Transformation

A $125M program to transform multiple legacy enterprise billing solutions and CRM into a single billing platform for Optus Business along with remediation of technology ecosystem.

ServiceNow - ATO ITSM Uplift

Executed a $3.6 million initiative to enhance Optus's IT Service Management (ITSM) processes to ITIL V4 standards, integrating ServiceNow and aligning with ATO for optimized ITSM ops support.

Datawarehouse

A $2M DWH and BI solution for Fed Gov customers to report on nationwide ITOM and ITSM data.

Partner Enablement Platform

Strategically assessed and orchestrated a $15M initiative aimed at streamlining and automating Optus's management and administration of 3rd Party Providers (3PP), encompassing billing, rating, 3PP integration, and partner settlement processes.