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Senior
Registration: 21.06.2023

Sergej Kužet

Specialization: Project Manager
— Results-driven Project Manager with many years of experience in delivering IT and ERP solutions across Australia and Europe. — Specialized in Microsoft Dynamics 365 (Finance & Operations, Business Central), SAP and other ERP solutions. — Infrastructure, Data and DevOps projects. With strong background in Agile methodologies (Scrum, Kanban). — Proven record in leading cross-functional teams and delivering full-lifecycle projects for industries including healthcare, financial services, construction, and logistics. — Skilled in backlog management, stakeholder communication, and solution delivery in remote and international environments. — I am proficient in using tools such as Azure Dev Ops, Jira, Confluence, and MS Project and similar.
— Results-driven Project Manager with many years of experience in delivering IT and ERP solutions across Australia and Europe. — Specialized in Microsoft Dynamics 365 (Finance & Operations, Business Central), SAP and other ERP solutions. — Infrastructure, Data and DevOps projects. With strong background in Agile methodologies (Scrum, Kanban). — Proven record in leading cross-functional teams and delivering full-lifecycle projects for industries including healthcare, financial services, construction, and logistics. — Skilled in backlog management, stakeholder communication, and solution delivery in remote and international environments. — I am proficient in using tools such as Azure Dev Ops, Jira, Confluence, and MS Project and similar.

Portfolio

Avenga

• Infrastructure and Data Migration projects • CI/CD pipelines, automation, and DevOps projects • Managing resources, timelines, dependencies, and risks across cross-functional technical and marketing teams and projects • Creating and aligning strategic roadmaps, priorities, and goals to ensure Organizational alignment and project success • Planning and monitoring project expenses, optimizing costs, and identifying savings opportunities to support budget efficiency • Analysing processes and key performance metrics (timelines, quality, workload), identifying bottlenecks, and implementing process improvements • Using the latest IT tools to keep track of people and progress (Jira, Confluence etc.) • Aligning tasks and deliverables with leadership and key stakeholders to maintain clarity and accountability • Ensuring process transparency and providing timely and accurate project status reporting • Fostering effective communication, supporting team development, and promoting a collaborative, high-performance culture • Ensuring resource allocation aligns with project timelines, financial constraints, and strategic objectives

Avenga Masters

• Led Microsoft Dynamics 365 and Dev Ops projects • Gathering and managing clients requirements while working closely with the product team (managing of the product backlog, gathering and prioritising requirements, defining user stories or backlog items whilst ensuring they are well-defined, actionable and prioritised based on business value, user needs and strategic goals) • Project planning, scheduling and reporting activities • Taking proactive measures to manage risks, address issues, and handle dependencies within teams or projects • Responsible for organising and maintaining scrum events (daily stand ups, grooming sessions, planning sessions, sprint reviews and sprint retrospectives) • Enhancing processes, fostering seamless teamwork, and spearheading Agile methodologies for optimal performance • Managing clients' expectations to ensure high level of satisfaction • Leading cross-functional teams in meeting client expectations and project deliverables • Creating and maintaining comprehensive and extensive project documentation • Using tools like Azure Dev Ops, Microsoft Projects • Using Harverst to help teams track their time, create invoices, and gain real-time insight into project and business performance

Intens

● Providing guidance, instruction, problem solving and assistance to less experienced team members. ● Developing project plans, goals, and budgets; identifying resources needed. ● Developing schedules and methods for measuring results. ● Guiding and performing strategic analysis for the project. ● Organizing and managing all phases of the project to ensure on-time completion. ● Assembling and coordinating project team members; assigning individual responsibilities. ● Preparing requests for proposals and conducting all necessary meetings to facilitate selection of project services and products. ● Planning and overseeing the preparation and dissemination of project communications. ● Providing technical support for proprietary software products work with customers and development team on long-term international projects. ● Provide capabilities to solicit input from users, handle major and minor bugs and software enhancement requests. ● Aid support of software products by identifying cause of reported defects.

TechnologyOne

● Application administration. ● Report, Alert and Workflow development. ● Business Intelligence (BI) development. ● Scheduled event assistance (e.g. EOM, EOFY, Payroll & Rates Processing). ● Configuration changes and testing. ● Application update installation. ● Database management. ● Disaster recovery and backup management. ● Application audits.

Codeplicity

● Estimate scope. ● Assist in the definition of project scope and objectives and ensure technical feasibility. ● Accountable for overall execution, management, and delivery of a project (scope, schedule). ● Maintaining and monitoring project plans, project schedules. ● Maintaining the product backlog based on the product’s roadmap and project schedules. ● Supporting product increments at milestones. ● Ensure that the project is delivered on time, within scope and within budget. ● Tracks and reports project progress and necessary documentation. ● Responsible for the full lifecycle from project planning, effort estimations, resources allocation, schedule, risk analysis, and development tracking to project delivery. ● Manage project conflicts, challenges, and dynamic business requirements to keep operations running at a high performance. ● Documenting and following up on important actions and decisions from meetings.

Skills

Microsoft Project
Jira
Confluence
Dinamics 365
Azure Cloud
Microsoft Outlook
SAP
ERP
MS SQL Server

Work experience

Project manager
since 05.2023 - Till the present day |Avenga
CRM, Dinamics 365, Azure Cloud, DevOps, CI/CD, Jira, Confluence
● Infrastructure and Data Migration projects. ● CI/CD pipelines, automation, and DevOps projects. ● Managing resources, timelines, dependencies, and risks across cross-functional technical and marketing teams and projects. ● Creating and aligning strategic roadmaps, priorities, and goals to ensure Organizational alignment and project success. ● Planning and monitoring project expenses, optimizing costs, and identifying savings opportunities to support budget efficiency. ● Analysing processes and key performance metrics (timelines, quality, workload), identifying bottlenecks, and implementing process improvements. ● Using the latest IT tools to keep track of people and progress (Jira, Confluence). ● Aligning tasks and deliverables with leadership and key stakeholders to maintain clarity and accountability. ● Ensuring process transparency and providing timely and accurate project status reporting. ● Fostering effective communication, supporting team development, and promoting a collaborative, high-performance culture. ● Ensuring resource allocation aligns with project timelines, financial constraints, and strategic objectives.
Project Manager
09.2021 - 05.2023 |Axapta Masters
Confluence, Jira, Microsoft Outlook, Dynamics 365, SAP, Dev Ops, Azure
● Led Microsoft Dynamics 365 and Dev Ops projects. ● Gathering and managing clients requirements while working closely with the product team (managing of the product backlog, gathering and prioritising requirements, defining user stories or backlog items whilst ensuring they are well-defined, actionable and prioritised based on business value, user needs and strategic goals). ● Project planning, scheduling and reporting activities. ● Taking proactive measures to manage risks, address issues, and handle dependencies within teams or projects. ● Responsible for organising and maintaining scrum events (daily stand ups, grooming sessions, planning sessions, sprint reviews and sprint retrospectives). ● Enhancing processes, fostering seamless teamwork, and spearheading Agile methodologies for optimal performance. ● Managing clients' expectations to ensure high level of satisfaction. ● Leading cross-functional teams in meeting client expectations and project deliverables. ● Creating and maintaining comprehensive and extensive project documentation. ● Using tools like Azure Dev Ops, Microsoft Projects. ● Using Harverst to help teams track their time, create invoices, and gain real-time insight into project and business performance.
Business Analyst / Project Manager
09.2019 - 09.2021 |Prozone
Confluence, Jira, Microsoft Outlook, Project Coordination, SAP Products
● Facilitate dependency analysis. ● Estimate scope. ● Optimize workloads. ● Executes project within given timelines to meet desired business objectives (consumer, financial, operational, etc.). ● Ensuring that projects are delivered on-time, within scope and within budget. ● Develop a detailed project plan to track progress. ● Identify, communicate, and mitigate project risks. ● Measure project performance using appropriate systems, tools, and techniques. ● Report and escalate to management as needed. ● Creation and maintenance of comprehensive project documentation. ● Provide monthly reports on projects’ completion, financial forecasts, and overall performance. ● Maintain project planning database(s). ● Manage all communications regarding project organization and status. ● Collection and analysis of project requirements in workshops with the client. ● Creating solutions and creating functional specifications that describe the required solution. ● Direct communication with the development team during the solution development phase. ● Business process modelling. ● Making sketches (mock-ups) for the development team. ● Establishing and maintaining relationships with clients. ● Organization of business tasks. ● Using Redmine project management web app to raise bugs, features, and support tasks. ● Using Selenium for producing automatic testing scripts.
Senior Technical Support / Team Lead
03.2017 - 09.2019 |Intens
Confluence, Jira, Microsoft Outlook, Project Coordination, ERP Software
● Providing guidance, instruction, problem solving and assistance to less experienced team members. ● Developing project plans, goals, and budgets; identifying resources needed. ● Developing schedules and methods for measuring results. ● Guiding and performing strategic analysis for the project. ● Organizing and managing all phases of the project to ensure on-time completion. ● Assembling and coordinating project team members; assigning individual responsibilities. ● Preparing requests for proposals and conducting all necessary meetings to facilitate selection of project services and products. ● Planning and overseeing the preparation and dissemination of project communications. ● Providing technical support for proprietary software products work with customers and development team on long-term international projects. ● Provide capabilities to solicit input from users, handle major and minor bugs and software enhancement requests. ● Aid support of software products by identifying cause of reported defects.
Senior Technical Consultant
04.2016 - 03.2017 |Technology One
Microsoft Outlook, Win2000, Office 97 Suite, Office XP, Windows 2003, Windows XP
● Application administration. ● Report, Alert and Workflow development. ● Business Intelligence (BI) development. ● Scheduled event assistance (e.g. EOM, EOFY, Payroll & Rates Processing). ● Configuration changes and testing. ● Application update installation. ● Database management. ● Disaster recovery and backup management. ● Application audits.
Finance Systems Analyst
05.2015 - 04.2016 |Ramsay Health Care
Microsoft Outlook, SAP Products, ERP Software
● Using SAP ERP in conjunction with MS SQL Server, TM1, MS Visual Studio and Excel with reports & tools built for Ramsay & tailored to the locality. ● Provide support to technology to assist in development of functional requirements and maintenance of functional specifications. ● Work with application developers and users to ensure business requirements are understood and met. ● Act as interface between technology teams, support teams and the financial services department. ● Integration problems and testing upgrades/bug fixes as needed. ● Perform, monitor, and track system administration controls; assist with internal and external audit request. ● Documentation and training.
Business Analyst
09.2014 - 11.2015 |Karingal
Confluence, SQL, Microsoft Outlook, MS SQL Server, ERP Software
● Defining, analysing, and documenting requirements. ● Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions. ● Troubleshoot application errors escalated from service desk and fix data integrity issues utilizing SQL scripting to query application data for advanced troubleshooting. ● Finance One support Supporting Karingal Finance Department with processing errors & system errors (Accounting and General Ledger Support). ● Retail One Supply Chain. ● Providing support and user training around Point of Sale (POS) software products. ● Working on MS SQL Server. ● Creating and maintaining data integrity health checks, existing stored procedures, functions, and advanced SQL queries. ● Provided support for many internal and external applications.
Systems Application Engineer
11.2014 - 04.2015 |LMG Marketing
Confluence, Microsoft Outlook, Oracle Retail Suite, ERP Software, Jira, SQL, Crystal
● Application support of all in-house systems. ● Remote technical support for National clients such as national logistics client and the hospitality industry, identify, diagnose, and resolve IT issues and requests using remote desktop technologies. ● All user and desktop support. ● Asset management for whole company and partners.
Senior Application Specialist
10.2007 - 09.2014 |The Good Guys
Confluence, Microsoft Outlook, Oracle Retail Suite, ERP Software, Jira, SQL, Crystal, ERP
● Troubleshoot application errors such as Oracle retail suite and other internal and external software. ● Resolve data integrity issues escalated from service desk and fix data integrity issues. ● Creating and maintaining transaction and data integrity health checks, existing stored script procedures, functions, and advanced SQL queries. ● Validating transactional data, monitor alerts, health checks. ● Data fixes – Inserts, creation, updates, deletes. ● Monitoring and Administration of all prod and non-prod environments including oracle database, Oracle applications, POS, Retail one, TGG apps and Data-ware house. ● Deployment of release notes into non-prod environments. ● Refreshing non prod environments. ● Monitoring UC4 batches. ● Perform backup role for defect and release management. ● HP Quality Centre (creating test plans, test cases and scenarios, logging defects and testing defects and fixes). ● Functional testing, User Acceptance Testing, Load Testing, Integration testing and End-to-end testing. ● Use of Jira- bug tracking tool. ● Developing database SQL queries to extract appropriate data required for reporting. ● Designs and maintains Crystal reporting and data extraction procedures, creation of new and maintaining existing stored script procedures, functions, and advanced SQL queries. ● Participate in the testing and implementation of new and existing systems and products and participate in upgrades. ● Monitoring actual B2B EDI transactions between TGG, IPT & the supplier to ensure transmissions are successful. ● Master Data Administration - New Good Guys store creation through ERP and maintenance existing stores, Merchandise and Organizational Hierarchy Administration. ● Maintain the Knowledge Base. ● Participates in after-hours support roster. Achievements: ● Actively Involved in company transition from Technology one retail suite to Oracle retail suite including all file and data migration, testing ,implementation , store rollout and companywide training.
Service Desk Analyst
06.2005 - 10.2007 |Sensis
Microsoft Outlook, Office 2003, Windows 2003, Windows XP, Citrix, VPN, ADSL
● Provide first level service support to Sensis staff and external clients such us Trading Post. ● Provide support to Office 2003, Windows 2003 and Windows XP. ● Provide support to MS Outlook. ● Printer management. ● Provide support to Workstations, Laptops and Tablets. ● Provide support to PDA-s, scanners and other peripherals. ● Providing support for Department od Sustainability and Environment (DSE)and Department of Primary Industry (DPI) - 2000 + users. ● Providing 1st Level support for Remote Access to the network to all users including Citrix, VPN, Domestic Dialup, Domestic ADSL and Wireless.
Technical Support Specialist
03.2000 - 09.2003 |Victoria Legal Aid
Microsoft Outlook, Win2000, Office 97 Suite, Office XP, Windows 2003, Windows XP, Lotus Notes 5/6.5, Novell, Citrix, ADSL
● Providing support for Department od Sustainability and Environment (DSE) and Department of Primary Industry (DPI) - 2000 + users. ● Providing 1st Level support for Remote Access to the network to all users including Citrix, VPN, Domestic Dialup, Domestic ADSL and Wireless. ● Working mainly on Novell, Windows and Citrix Platform. ● Go through Remedy calls and resolve or escalate to Level 2. ● Provide support for Lotus Notes 5 and 6.5. ● Provide support to Win2000, Office 97 Suite, Office XP, Windows 2003 and Windows XP. ● Provide support to PDA-s, printers, scanners and other peripherals.

Educational background

Business Information Systems (Bachelor’s Degree)
Victoria University of Technology

Languages

BosnianAdvancedCroatianAdvancedEnglishAdvancedSerbianNative