MS Office365 Support Engineer

We are looking for an experienced Office365 Support Engineer to join a support team, dedicated to a life science project. Join a team working with a multinational company on a flexible work schedule.

An Office365 Support Engineer is responsible for assisting internal company employees and providing support via Microsoft Teams and ServiceNow, your core responsibilities will include:

• User Support: Offer prompt and effective support to internal employees encountering Office365-related issues via various channels, including Microsoft Teams and ServiceNow.
• Issue Resolution: Diagnose and troubleshoot technical issues within the Office365 environment, addressing problems related to SharePoint, Office365 Administration, Teams, and Azure AD.
• Documentation: Maintain comprehensive documentation of Office365 configurations, procedures, and issue resolutions for reference and knowledge sharing.
• Daily Team Meetings: Actively participate in daily team meetings to stay informed on internal company IT policy changes, share updates on support activities, and foster effective communication within the team.
• Educate Users: Offer user training and guidance regarding Office365 applications.

What we expect:

• 2-4 years of hands-on experience with Office365 administration and support.
• Japanese (upper-intermediate or higher).
• Proficient with SharePoint, OneDrive, Exchange, Teams, and Azure Active Directory.
• Experienced with Sharepoint sites migration.
• Experienced with Powershell scripting.
• Strong investigation and diagnostic abilities.
• Excellent communication and user training skills.
• Excellent written and verbal skills in English.

Nice to have:

• Familiarity with Life Sciences.
• Knowledge and experience of ServiceNow would be beneficial.
• Have hands-on experience with PowerApps to create custom business apps within Office365.
• Experience with ServiceNow for seamless integration with Office365.
• Good understanding of ITIL processes.