Head of Service Delivery

A company specializing in providing online acquiring services and online payment solutions for businesses, providing secure and convenient payments for thousands of online stores and services, a leader in the Kazakhstan market in the field of e-commerce - Head of Service Delivery

Responsibilities:

• Ensuring stable operation of the company's services;
• Conducting operational activities (reconciliation, reporting, system configuration, connection and maintenance of merchants, changing work parameters);
• Quality control of services provided and prompt troubleshooting;
• Analyzing the causes of incidents and developing measures to prevent their recurrence;
• Organization of effective interaction within the company and with third-party partners;
• Managing the team's work within the framework of strategic and tactical goals;
• Monitoring the execution of business processes and initiating changes to optimize them, including regulatory requirements;
• Updating of internal regulatory documents.

Requirements:

• Technical education or relevant experience;
• Work experience in the banking sector in the field of operations (experience in fintech companies will be an advantage);
• Knowledge of the card business;
• English language proficiency is sufficient to read the documentation of international payment systems and conduct written communication.



Conditions

• Competitive salary based on interview results;
• Official employment in accordance with the Labor Code of the Republic of Kazakhstan, social and pension contributions;
• Stable salary;
• Vacation of 28 calendar days (24 days according to the Labor Code of the Republic of Kazakhstan + 4 additional paid days);
• High level of corporate culture, professional and friendly staff;
• The opportunity to realize your abilities in large-scale and interesting projects;
• Five-day working week, 8-hour working day;
• Office visit: Almaty (required)
• The probation period is 3 months.