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  4. Bilingual IT Support Specialist

Bilingual IT Support Specialist

Office
Full-time
Permanent work
Support

Employment Type: Full-time

Start date: from January 2026

Location: Tokyo, relocation possible.


Job Description:

You will be responsible for customer support on bilingual projects. Team is looking for a wide range of candidates, from IT veterans looking to work in IT using English to those with bilingual IT experience.


Job Summary:

Projects will be determined based on your experience and time of joining the company. You will be involved in operations projects using both Japanese and English. Mainly user support operations projects, many of which require hands-on support with actual devices.


Project Examples:

  • Bilingual help desk work at a major foreign-owned pharmaceutical company in Tokyo
  • Primarily support client PCs, mobile phones, and peripheral devices
  • User support will be primarily in Japanese, and you will communicate with overseas engineers in English.


Attractions of Work: offer on-the-job training within the company before moving on to bilingual roles.


Ranked #1 in three categories in a survey by the Japan Marketing Research Organization:

  • #1 for "Companies with a Challenging Environment"
  • #1 for "Companies with Good Interpersonal Relationships"
  • #1 for "Companies that Value Human Values ​​in Hiring"
  • Grand Prize Winner at the 6th "Work-Life Balance Awards"
  • "Platinum Kurumin" Certified


What We're Looking for:


Required Qualifications (IT Experience):

・Business-level Japanese and English communication skills (phone, email, documentation);

・At least one year of experience in IT help desk or user support;

・A strong desire to learn about IT technology;

・Comfortable communicating through phone calls;

・Ability to act independently.


Recommended Qualifications (Expands the range of work team can introduce):

・At least one year of experience supporting foreign companies in Japanese;

・Experience with simple troubleshooting of client PCs (Windows 10);

・Experience resolving issues while communicating with Japanese and English speaking teams.


Working Hours:

9:00 AM - 6:00 PM / 8 hours of actual work (Shift work may be available depending on the project).


Benefits and Programs:

  • Complete social insurance (employment, workers' compensation, health, and employee pension insurance)
  • Qualification acquisition support system (company covers all exam fees upon passing)
  • Defined contribution pension plan (401K)
  • Smile Mutual Aid Association (a system that provides congratulatory gifts for various life events)
  • Childcare leave system (100% female leave utilization rate)
  • Dormitory provided (self-pay of ¥35,000/month, eligible applicants only)
  • CDP system (internal job posting system)
  • iPhone provided
  • Access to video learning apps
  • Cafeteria plan (discounted products from partner companies)
  • Membership to the Kanto IT Software Health Insurance Association
  • Telework/staggered work hours.


Holidays and holidays

Full 2-day weekend (Saturdays and Sundays), Holidays off

*Shift work may be required depending on the project.

New Year's holiday (5 days)

Congratulatory and condolence leave

Paid vacation (Company-wide average: 11.25 days/year, 81% utilization rate)

Maternity leave, Childcare leave, Self-care leave, Sick leave (may be taken in lieu of paid leave for the first six months after joining the company), Anniversary leave (Annual paid leave encouraged).


Education:

  • A learning environment for those who want to learn. Free participation and access to certification preparation courses and video content (CCNA, LPIC Level 1, etc.) We also have a testing environment accessible from home, allowing you to study as much as you want, whenever you want.


Selection Process

  1. Document Screening;
  2. Aptitude Test;
  3. One Interview, possibly two if necessary;
  4. Offer.


Work Location: Tokyo Headquarters (Tokyo)