● Executed manual test cases for critical emergency software used by police, fire, ambulance, and airports (eOCS platform). ● Improved release tests, reduced testing timings. ● Raised and tracked defects using JIRA, ensuring resolution via collaboration with developers and product owners. ● Took care of compliance and safety standards. ● Performed REST API testing using Postman; verified endpoints, payloads, and response codes. ● Validated UI/UX with browser dev tools, including console and network analysis. ● Conducted cross-browser and cross-device testing, including Hytera – Tetra communication devices. ● Analyzed GitLab pipelines failures to differentiate between environment issues and code defects. ● Participated in production health checks. ● Participated in Agile ceremonies: daily stand-ups, sprint planning, retrospectives. ● Contributed to automation test strategy by identifying test scenarios for future coverage. ● Collaborated on client UAT, performed root cause analysis, and improved test coverage based on feedback.

● Worked on the Western Union project, focusing on functional and UAT testing for web, mobile, and kiosk apps. ● Designed and executed manual test cases, logged bugs, and ensured accurate reproduction steps in JIRA. ● Generated and analyzed test data; supported QA signoff for production releases. ● Used Adobe SiteCatalyst to track analytics issues; served as admin for reporting platform. ● Acquired basics of .NET and C# for improved dev collaboration and better defect reporting.