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Registration: 11.09.2023

Otabek Mukhammadjonov

Specialization: Sales Representative & CRM / VIP client manager
Personable sales representative & client relations manager with experience since 2020 who gained trust of more than 300 clients and landed 6 billion wonworth of sales in products imported from overseas.
Personable sales representative & client relations manager with experience since 2020 who gained trust of more than 300 clients and landed 6 billion wonworth of sales in products imported from overseas.

Portfolio

XM Broker

The main responsibilities of this position include: - Develop and maintain excellent relationships with prospective and existing clients. - Responsible for activating new client leads and following up with potential clients. - Deal with clients' inquiries via live chat, email and telephone. - Handle client inquiries via email and telephone and ensure that high level service is provided. - Perform personal clientele analysis and taking actions as required. - Promote available products and services to clients. - Stay abreast of the latest developments, products and marketing promotions that TradingPoint launches and the relevant terms and conditions; and communicate them to the clients. - Ensure compliance with the company's legal guidelines and compliance procedures. - Provide suggestions on system enhancements. - Act in the best interest of the company at all times, and cooperate with the rest of the ClientRelations team in order to perform business development. - Contribute to the team effort by achieving targeted results. - Cooperate effectively with other departments as necessary.

Assorty Products

The implemented work included: - Selling products imported from overseas countries Uzbekistan, Russia, Ukraine. - Implementing 4 languages ( Uzbek, Russian, Korean and English ) to better understand B2B sales & business negotiations. - Creating Ad templates for new products. - Reporting sales data on time and with monthly drastic improvements. - Worked with large brands like Sandora, KDV, Bliss, XivaHoney and many more. Achievements: - Over a 1 year work, we increased number of items sold from 21 to 430. - Goods sold equal to 6+ billion KRW.

XM Broker

The main responsibilities of this position include: - Develop and maintain excellent relationships with prospective and existing clients. - Responsible for activating new client leads and following up with potential clients. - Deal with clients' inquiries via live chat, email and telephone. - Handle client inquiries via email and telephone and ensure that high level service is provided. - Perform personal clientele analysis and taking actions as required. - Promote available products and services to clients. - Stay abreast of the latest developments, products and marketing promotions that TradingPoint launches and the relevant terms and conditions; and communicate them to the clients. - Ensure compliance with the company's legal guidelines and compliance procedures. - Provide suggestions on system enhancements. - Act in the best interest of the company at all times, and cooperate with the rest of the ClientRelations team in order to perform business development. - Contribute to the team effort by achieving targeted results. - Cooperate effectively with other departments as necessary.

Skills

Advanced Microsoft Office Skills (Word, Excel and PowerPoint)
1C (for accounting and report preparation)
Content Translation
Video and Photo editing (Canva and iMovie)
Python
Market Analysis (sales volume, pricing and client demand)
Tax issuing on Home Tax
Product advertisement online
Sales Management
ESL and Business English
Customer Relationship Management
Client Support and Relations
Product Development and Marketing
New customer acquisition

Work experience

Client Relations Manager (CRM)
since 06.2023 |XM Broker
Jira, Core, CRM, Russian to English, Sales Management, Business English, Uzbek
The main responsibilities of this position include: - Develop and maintain excellent relationships with prospective and existing clients. - Responsible for activating new client leads and following up with potential clients. - Deal with clients' inquiries via live chat, email and telephone. - Handle client inquiries via email and telephone and ensure that high level service is provided. - Perform personal clientele analysis and taking actions as required. - Promote available products and services to clients. - Stay abreast of the latest developments, products and marketing promotions that TradingPoint launches and the relevant terms and conditions; and communicate them to the clients. - Ensure compliance with the company's legal guidelines and compliance procedures. - Provide suggestions on system enhancements. - Act in the best interest of the company at all times, and cooperate with the rest of the ClientRelations team in order to perform business development. - Contribute to the team effort by achieving targeted results. - Cooperate effectively with other departments as necessary.
Retail Sales Representative (RSR)
09.2021 - 12.2022 |Assorty Products
Sales Processes, Client Relations, Problem Solving, Uzbek, Russian to English,Business Korean, ESL, B2B sales, Sales Management, Corporate Negotiation, 1C, HomeTax for tax reports preparation and tax issuance
The implemented work included: - Selling products imported from overseas countries Uzbekistan, Russia, Ukraine. - Implementing 4 languages ( Uzbek, Russian, Korean and English ) to better understand B2B sales & business negotiations. - Creating Ad templates for new products. - Reporting sales data on time and with monthly drastic improvements. - Worked with large brands like Sandora, KDV, Bliss, XivaHoney and many more. Achievements: - Over a 1 year work, we increased number of items sold from 21 to 430. - Goods sold equal to 6+ billion KRW.

Educational background

Business Administration
2019 - 2023
Inha University, South Korea
Mining, Installation and Usage of oil and gas fields
2016 - 2019
Oil and Gas Vocational College

Languages

UzbekNativeRussianProficientEnglishProficientKoreanIntermediate