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Registration: 05.04.2022

Maria Tyulkova

Specialization: Business analyst
Business Analysis Team Work CX
Business Analysis Team Work CX

Portfolio

The Central Bank of the Russian Federation

- Checking economic news and compiling a presentation for the team. - Attendance at meetings on banking sector analytics.

Mars

- Support for users in French and English. - Market introduction analysis of new applications. - Negotiations lead with the CX team. - Knowledge manager role - creating terms of reference for the team, editing articles for users.

London Gates Education Group

- Conducting English lessons for Kinds aged 4-6. - Conducting speaking classes for Adults (B2+ level of English). - Teaching maths in English for Teens (13-15 y.o.). - Conducting Individual lessons - exams preparations.

Skills

Business analysis
CX
Team Work

Work experience

Service Operations Senior Analyst
11.2020 - 02.2022 |"Mars"
.
- Support for users in French and English. - Market introduction analysis of new applications. - Negotiations lead with the CX team. - Knowledge manager role - creating terms of reference for the team, editing articles for users.
Sales College Trainee
12.2019 - 10.2020 |"Mars"
.
- Handled web design for Sales College landing page and website under supervision from the company. - Point of contact while NEGO trainings were held (supported business customers). - Conducted the analysis of the results after each NEGO training. - Created Video Trainings in Articulate.
English and Maths Tutor
06.2019 - 01.2021 |"London Gates Education Group"
.
- Conducting English lessons for Kinds aged 4-6. - Conducting speaking classes for Adults (B2+ level of English). - Teaching maths in English for Teens (13-15 y.o.). - Conducting Individual lessons - exams preparations.
Trainee in the Risk Analysis Department
03.2019 - 07.2019 |"The Central Bank of the Russian Federation"
.
- Checking economic news and compiling a presentation for the team. - Attendance at meetings on banking sector analytics.

Educational background

International Economics and Business Engineering (Masters Degree)
Till 2021
Financial University Under the Government of the Russian Federation
World Economy and International Business (Bachelor’s Degree)
Till 2019
Financial University Under the Government of the Russian Federation
Economie et gestion
Till 2019
Université Grenoble Alpes

Languages

EnglishProficientFrenchAdvanced
Business Analysis