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Registration: 29.03.2026
Taj Rehman
Specialization: IT Support Engineer
— Results‑driven and detail‑oriented IT Support Engineer with 3+ years of experience in technical support, system troubleshooting, and network management across diverse environments.
— Skilled in Microsoft 365, Active Directory, VLANs, remote support, and desktop/laptop setup.
— Adept at solving Tier‑1 technical issues and managing IT assets.
— Seeking to leverage technical and interpersonal skills in a dynamic IT infrastructure role.
Core Skills:
— IT Support & Help Desk.
— Windows OS (7, 10, 11).
— Linux basics.
— Microsoft Office 365.
— Office Applications (Word, Excel, Outlook, Teams).
— Software Installation & Configuration.
— Remote Access Tools (Any Desk, TeamViewer, MS Assist).
— Desktop / Laptop Setup & Repair.
— Printers (Local, Network, Wireless).
— Scanners, VoIP Phones, Mobile Devices.
— Peripheral Devices (Monitors, Projectors, Cameras).
— Firewall Knowledge (basic).
— Windows Server (2016/2019/2022).
— Active Directory (User/Group Management).
— Group Policy (GPO).
— File & Print Server Management.
— Domain Join / Leave.
— Shared Folder Access.
— Microsoft Azure.
— Cloud Storage & File Sharing (OneDrive, Google Drive).
— ServiceNow.
— Incident & Request Management.
— Asset Management Systems.
— Zoom, Google Meet, MS Teams (Meeting Room Support).
Microsoft Outlook Development Wireless technology Remote Developer Repair and maintenance of office equipment Microsoft 365 Management of risks Installation and maintenance of office equipment Azure OneDrive Excel Cisco Engineer HelpDesk system ServiceNow Microsoft Word Active Directory Support Google Drive Firewall
— Results‑driven and detail‑oriented IT Support Engineer with 3+ years of experience in technical support, system troubleshooting, and network management across diverse environments.
— Skilled in Microsoft 365, Active Directory, VLANs, remote support, and desktop/laptop setup.
— Adept at solving Tier‑1 technical issues and managing IT assets.
— Seeking to leverage technical and interpersonal skills in a dynamic IT infrastructure role.
Core Skills:
— IT Support & Help Desk.
— Windows OS (7, 10, 11).
— Linux basics.
— Microsoft Office 365.
— Office Applications (Word, Excel, Outlook, Teams).
— Software Installation & Configuration.
— Remote Access Tools (Any Desk, TeamViewer, MS Assist).
— Desktop / Laptop Setup & Repair.
— Printers (Local, Network, Wireless).
— Scanners, VoIP Phones, Mobile Devices.
— Peripheral Devices (Monitors, Projectors, Cameras).
— Firewall Knowledge (basic).
— Windows Server (2016/2019/2022).
— Active Directory (User/Group Management).
— Group Policy (GPO).
— File & Print Server Management.
— Domain Join / Leave.
— Shared Folder Access.
— Microsoft Azure.
— Cloud Storage & File Sharing (OneDrive, Google Drive).
— ServiceNow.
— Incident & Request Management.
— Asset Management Systems.
— Zoom, Google Meet, MS Teams (Meeting Room Support).
Microsoft Outlook Development Wireless technology Remote Developer Repair and maintenance of office equipment Microsoft 365 Management of risks Installation and maintenance of office equipment Azure OneDrive Excel Cisco Engineer HelpDesk system ServiceNow Microsoft Word Active Directory Support Google Drive Firewall
Skills
IT Support
Help Desk
Microsoft Office 365
Remote Access Tools
Firewall
Windows Server
Active Directory
Group Policy Object
Microsoft Azure
ServiceNow
Work experience
Admin and IT
since 02.2025 - Till the present day |Master Safety
IT Support
● Maintain day-to-day administrative operations, documentation, and office coordination.
● Prepare invoices, update accounts on a daily basis, and generate account statements.
● Manage and organize safety training certifications and inspection reports.
● Prepare employee timesheets and maintain related records.
● Submit company cheques and invoices to external parties as required.
● Provide IT support including troubleshooting systems, installing hardware/software, and resolving network issues.
● Assist in setting up workstations, printers, and other IT equipment.
● Ensure proper record-keeping and support management with reporting and documentation tasks.
Projects:
● MPLS VPN Design using GNS3.
● Campus Network (Packet Tracer).
● CCTV IP Cameras Installation – Abu Dhabi.
● Asset Management – Brigheston Company.
● PC & Network Setup – Northern Trust Company.
IT Support Engineer
since 06.2024 - Till the present day |Worley
IT Support, Active Directory, MS Assist, HDMI
● Troubleshoot Tier-1 issues for 15–20 clients daily across hardware/software/network.
● Installed and upgraded 500+ Windows systems.
● Provided onsite support for desktops, printers, laptops, and meeting room setups.
● Managed Active Directory, image installations, and MS Assist-based remote support.
● Ensured seamless network connectivity using cabling, switches, and HDMI/wireless tools.
Sales Manager
01.2024 - 02.2025 |Green Sky
Sales
● Oversaw sales operations and customer engagement.
● Managed inventory aligned with vehicle and machinery parts demand.
● Tracked market trends and collaborated with suppliers.
Area Supervisor (Linked with WHO & UNICEF)
01.2022 - 12.2023 |People
Google Sheets.
● Managed community awareness for immunization programs.
● Trained health staff and conducted data recording via Google Sheets.
● Held school and madrasa sessions for vaccine outreach.
IT Support Specialist
05.2020 - 06.2021 |Corvit Systems
IT Support, Cisco
● Handled L1 support, printer/network troubleshooting, and Cisco devices.
● Trained users on IT issues both remotely and in person.
Educational background
Computer Science (Bachelor’s Degree)
2019 - 2022
FATA University
Languages
EnglishIntermediateArabicElementaryUrduProficientHindiProficientPashtoNative