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senior
Registration: 15.04.2022

Valeriia Lazarevich

Specialization: Customer Support Manager
Jira UI Design Slack
Jira UI Design Slack

Portfolio

Brain.ltd

-Programmatic Influencer Marketing sales. -Meetings with potential clients & presentations.

SDVentures

-Conduct an effective and timely review of client inquiries. -Conduct the service provision in accordance with the company’s internal policies. -Conduct a timely escalation of critical situations on any issues of a technical nature, that can lead to a loss of a client and /or damage the Company's reputation. -Assistance with statistics and provision of data upon request.

FLEX

Working with the govermental sturctures, organizing the office ongoing process, contacting with contractors, staying in touch 24/7.

Skills

jira
slack
UI
MS Access
MS Excel
zoom
google keep
todoer
salesforce
bitrix24
moto
talkdesk
calendly
otter
clickup
amoCRM
Notion

Work experience

Creative Solution Consultant
since 10.2021 - Till the present day |Brain.ltd
.
-Programmatic Influencer Marketing sales. -Meetings with potential clients & presentations.
Customer Support Manager
02.2021 - 02.2022 |SDVentures
.
-Conduct an effective and timely review of client inquiries. -Conduct the service provision in accordance with the company’s internal policies. -Conduct a timely escalation of critical situations on any issues of a technical nature, that can lead to a loss of a client and /or damage the Company's reputation. -Assistance with statistics and provision of data upon request.
English Teacher
11.2019 - 02.2021 |English schools
.
Working in private English schools and kindergartens in China, Moscow and Sochi.
Personal assistant
04.2019 - 11.2019 |FLEX
.
Working with the govermental sturctures, organizing the office ongoing process, contacting with contractors, staying in touch 24/7.
Account Manager
08.2018 - 11.2019 |ADV
ADV Group - the partner of international holdings of IPG and Havas - “Digital Education XXI century” - 200 people - “Development Agenda of Megacities” - 350 people, Sberbank - Microsoft conference in Skolkovo - 500 people Budget formation; identifying customer needs
Travel and lifestyle concierge
02.2017 - 12.2017 |American Express
.
Concierge services: booking, managing, buying stuf.

Educational background

Political Science (English), Political management (Masters Degree)
since 2017
Saint Petersburg State University
Interantional Relations, Political scientist
since 2015
Moscow State Linguistic University

Languages

EnglishAdvancedDutchUpper IntermediateRussianNative
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