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    Registration: 15.04.2022

    Valeriia Lazarevich

    IT
    senior
    Specialization: Customer Support Manager
    UI Design Slack Jira

    Portfolio

    Brain.ltd

    -Programmatic Influencer Marketing sales. -Meetings with potential clients & presentations.

    SDVentures

    -Conduct an effective and timely review of client inquiries. -Conduct the service provision in accordance with the company’s internal policies. -Conduct a timely escalation of critical situations on any issues of a technical nature, that can lead to a loss of a client and /or damage the Company's reputation. -Assistance with statistics and provision of data upon request.

    FLEX

    Working with the govermental sturctures, organizing the office ongoing process, contacting with contractors, staying in touch 24/7.

    Skills

    amoCRM
    bitrix24
    calendly
    clickup
    google keep
    jira
    moto
    MS Access
    MS Excel
    Notion
    otter
    salesforce
    slack
    talkdesk
    todoer
    UI
    zoom

    Work experience

    Creative Solution Consultant
    since 10.2021 - Till the present day |Brain.ltd
    .
    -Programmatic Influencer Marketing sales. -Meetings with potential clients & presentations.
    Customer Support Manager
    02.2021 - 02.2022 |SDVentures
    .
    -Conduct an effective and timely review of client inquiries. -Conduct the service provision in accordance with the company’s internal policies. -Conduct a timely escalation of critical situations on any issues of a technical nature, that can lead to a loss of a client and /or damage the Company's reputation. -Assistance with statistics and provision of data upon request.
    English Teacher
    11.2019 - 02.2021 |English schools
    .
    Working in private English schools and kindergartens in China, Moscow and Sochi.
    Personal assistant
    04.2019 - 11.2019 |FLEX
    .
    Working with the govermental sturctures, organizing the office ongoing process, contacting with contractors, staying in touch 24/7.
    Account Manager
    08.2018 - 11.2019 |ADV
    ADV Group - the partner of international holdings of IPG and Havas - “Digital Education XXI century” - 200 people - “Development Agenda of Megacities” - 350 people, Sberbank - Microsoft conference in Skolkovo - 500 people Budget formation; identifying customer needs
    Travel and lifestyle concierge
    02.2017 - 12.2017 |American Express
    .
    Concierge services: booking, managing, buying stuf.

    Educational background

    Political Science (English), Political management (Masters Degree)
    since 2017
    Saint Petersburg State University
    Interantional Relations, Political scientist
    since 2015
    Moscow State Linguistic University

    Languages

    EnglishAdvancedDutchUpper IntermediateRussianNative
    SlackJira