Project Description: ● Implementation of Salesforce Sales Cloud to streamline account, opportunity, and lead management, integrated with SAP ERP for real-time visibility into invoices, product data, and packaging ("pack sizes"). ● Customized Salesforce to support call case tracking, pricing, forecasting, and sales analytics. ● Built a scalable DevOps pipeline using GitLab CI/CD, with infrastructure automated through Terraform and deployments secured via Salesforce Shield for compliance and audit tracking. ● The application framework leveraged .NET for integration services between Salesforce and SAP, with containerized microservices deployed through GitLab runners to ensure efficient data synchronization and modular architecture. Key Contributions: ● Implemented Salesforce Lightning Components for a large set of users within the organization; worked on customizing Reports and Dashboards for business use using Salesforce Lightning. ● Performed and documented system and regression testing in support of hot fixes, minor/major enhancements, and defects. ● Involved in in integration of Salesforce using REST, SOAP API and end to end product development experience to transfer data from SAP to Salesforce using SAP API integration. ● Worked closely with business users, analysts for requirements understanding, analyzing, and preparing technical document for the functional requirements and use LWC to increase application performance. ● Designed the solution by customizing various standard objects of SalesForce.com (SFDC). ● Create new lead generation programs using search engines, email, and social media to increase daily lead count at a reduced cost per lead. Roles & Responsibilities: ● Create Lightning Components from Scratch and server-side controllers to meet the business requirements with migrating the standard and custom objects to lightning experience for LTM. ● Helped business users for Apttus CPQ quoting process. ● Performed enhancements with Apttus CPQ Ability to use the Demandware Open Commerce API, or Demandware OCAPI, SOAP/ REST web service. ● Managed Apttus product setup added new products, PLI’s, workflows, approvals, inclusion - exclusion rules as requested by business users. ● Also performed required customization for pricing callbacks. ● Created Workflow/Approval Rules, Page Layouts, Tasks, Email Alerts, Field Updates and automated Outbound Messages. ● Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business needs. ● Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts. ● Worked on Release Management, migrating code from development, UAT to Production. ● Involved in Client Interaction, Task Tracking and Delivery Management. ● Developed and deployed Lightning Web Components in VSCode using Salesforce DX. ● Implemented new feature enhancements by redesigning the application from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages on sales cloud console view. ● Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs. ● Migrated data from external sources and performed Insert, Delete, Upsert Export operations on millions of records. Designed and developed Service cloud and Integration. ● Integrated Siebel with Salesforce Sales Cloud conducted bidirectional data synchronization between Siebel system and Salesforce Sales Cloud for accounts, contacts, and opportunities. ● Implemented Pick Lists, Dependent Picklists, Lookups, Master Detail Relationships, Validation and Formula Fields to the custom objects. ● Page Layouts, Search Layouts to Organize Fields, Custom Links, Lists, components on a Record Detail. ● Worked on Salesforce Community cloud like how to engage with employees, customers, partners. ● Created Templates, Approval Processes, ApprovalPageLayouts and defined Approval Actions on them to automate the processes. ● Created Workflow Rules and defined Related Tasks, Email Alerts and Field Updates.

Project Description: ● Focused on implementing and enhancing Salesforce to support student lifecycle management, admissions, lead nurturing, and student support services. ● The solution leveraged Salesforce Sales Cloud, Service Cloud, Marketing Cloud, and Education Cloud to provide a 360° view of student interactions across departments. ● This platform served as a unified system for admissions, faculty, student advisors, and support teams, streamlining communication, case resolution, and engagement tracking. ● As a Salesforce Developer and Architect, I led the end-to-end architecture, development, and deployment of the Salesforce solution. ● I designed and developed Lightning Web Components (LWC) and Aura components for dynamic UI experiences, enabling real-time navigation of student data, course progress, and support case workflows. ● The system supported address verification using USPS APIs, API-based validations for application forms, and real-time integration with the institution’s .NET-based ERP system using REST/SOAP APIs. Roles & Responsibilities: ● Designed and developed custom solutions using Apex Classes, Apex Triggers, Lightning Web Components (LWC), Aura Components, and Visualforce Pages to meet business requirements. ● Created parent-child LWC components for code reusability and modular UI architecture, enhancing user experience and performance. ● Integrated third-party APIs for USPS address validation and implemented field-level validations using Apex and LWC with real-time API responses. ● Developed Batch Apex and Schedulable Classes for processing large data volumes on scheduled intervals. ● Migrated functionality from Salesforce Classic to Lightning Experience, UI rework using LWC and Aura. ● Built and customized Flows, Approval Processes, Validation Rules, Custom Objects, and Formula Fields to automate business processes. ● Performed REST/SOAP API integrations with external .NET-based systems to sync customer and transactional data in real time. ● Used Salesforce Data Loader, Gearset, and Copado for bulk data migrations and environment deployments. ● Developed community-facing pages using Community Cloud and customized them with LWC and Visualforce for partner/customer interaction. ● Built interactive dashboards and reports in both Classic and Lightning to enable real-time tracking for Sales and Support teams. ● Handled security by managing Roles, Profiles, Sharing Rules, Permission Sets, Field-Level Security. ● Supported DevOps tasks by performing deployments using Jenkins, Bitbucket, and Azure DevOps, including executing pre/post deployment scripts in the Developer Console. ● Collaborated with stakeholders to gather functional and non-functional requirements and defined end-to-end Salesforce architecture aligning with business goals. ● Led the technical design and scalable architecture for Sales Cloud, Service Cloud, Marketing Cloud, and Community Cloud implementations. ● Defined reusable component-based architecture using Lightning Web Components (LWC), improving maintainability and performance across platforms. ● Designed integration patterns for external systems including .NET and SAP, using MuleSoft, REST/SOAP APIs, and platform events for reliable data exchange. ● Directed DevOps strategy and CI/CD pipeline automation using Terraform, Azure DevOps, Jenkins, and GitLab, focusing on environment consistency, rollback capabilities, and deployment automation. ● Ensured governance and compliance using Salesforce Shield, setting up audit trails, platform encryption, and event monitoring. ● Architected scalable data models and optimized SOQL queries for performance in high-volume Oversaw containerized environments using Docker and OpenShift and managed Kubernetes clusters for hosting integration middleware and microservices. ● Reviewed and enforced coding best practices across development teams, performed technical design reviews, and led code refactoring initiatives. ● Designed security models incorporating role hierarchy, sharing rules, and OAuth-based authentication for internal and external users. ● Acted as the key point of contact between technical teams and business stakeholders, ensuring the Salesforce platform delivered high availability, flexibility, and extensibility. ● Maintained oversight of environment strategies, sandbox management, and production release readiness including data seeding, rollback plans, and user training.

Project Description: ● Develop architecture for leads processing in SFDC so that responses from the web can be processed in real time and be viewable by General Agents (GAs) for assignment in less than 10 minutes. ● Develop architecture to process responses coming in the form of batches from other sources like EDM and C360 in less than a day as compared to the current processing time of 48 hours. ● Convert batch processing of nightly jobs which run outside SFDC for address verification, DNC check, phone append, and key Generation to a web services based solution run from inside of SFDC. ● These web services will either run on real time when leads enter in the system or by Apex Batch job and Scheduled Apex, depending upon no. of leads in a single batch. ● For every 3 minutes, 50 leads in single batch are processed. Roles & Responsibilities: ● Expertise in advanced APEX/Visualforce development, including high volume data processing, managed packages, community portals, SSO, Canvas applications and metadata API. ● Designed and developed SFA based Application on Froce.com Platform in Salesforce.com environment with Apex programming language at backend and Visual Force pages as user interface. ● Worked on configuring standard Salesforce Chatter and customizing it by including custom logics on chatter objects using triggers and Classes and VF Pages. ● Performed the activities like insert, update and delete and export using apex data loader. ● Customize applications, including page layouts, fields, tabs, and business processes in Salesforce Lightning. ● Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.

Project Description: ● Project includes account management, opportunity management, forecasting, lead management, products and pricing. We store information in the account objective. ● We have also developed an application for technology consulting clients who sell hardware. ● Software products can be tangible or intangible-like services. ● We use the product object to store the products. ● When there are multiple types of servers, like database servers or application servers we store and use attributes of the server, like the size of the server and whether it's scalable or not. Roles & Responsibilities: ● Created Workflow/Approval Rules, Page Layouts, Tasks, Email Alerts, Field Updates and automated Outbound Messages. ● Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business needs. ● Administered data cleanliness and accuracy by adding custom validation rules, custom formulas, reports, and dashboards. ● Executed Live Agent Console setup in Service Cloud. ● Used Force.com Eclipse IDE plug to develop the classes and triggers. ● Worked on Salesforce Lightning Process Builder to automate business processes and developed re-usable UI Components with Lightning Component Framework. ● Developed apps using Java, Servlets, JSP, J2EE, JDBC, XML, Eclipse, Apache server with Tomcat, HTML, Java Scripts, CSS, JQUERY, AJAX, JAVASCRIPT, HTML, XML, ANGULAR JS, WSDL, SOAP API, REST API, Call Outs, Batch and Schedule Apex programs. ● Used Lightning framework to integrate with legacy systems like SAP, Microsoft, and Oracle. ● Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications. ● Worked with email Marketing through Salesforce Marketing cloud which includes creating emails, Audience segmentation, testing, deployment, delivery, reporting. ● Used SOQL&SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects. ● Performed advanced salesforce administration (Sandboxes management, Salesforce release and patches, User management, workflow). ● Created Data Raptor, Remote Actions, REST APIs to extract and Load Data from Salesforce.