● Developed and enhanced an internal enterprise CRM system for 2,000+ employees, including business logic, custom modules, components, and integrations with external systems. ● Served as the primary developer responsible for a major CRM platform upgrade: updated the core and server environment, audited and adapted a large codebase accumulated over 5+ years, modernized legacy functionality, and resolved compatibility issues. ● Designed and implemented a configurable mechanism for exporting large volumes of CRM data for subsequent use in AI model training, taking platform limitations and the need for iterative data processing into account. ● Developed and modernized a comprehensive employee time-tracking system, including timekeeping violation detection and reporting in accordance with the company’s business processes. ● Designed and implemented an outbound message routing module with server and sender selection rules configurable through the administrative interface, including the ability to override the standard sending mechanism.

● Took full ownership of the feature lifecycle, including business requirements analysis, technical solution design, development, testing, production release, and ongoing support. ● Worked directly with company leadership, translating high-level business requirements into production-ready software solutions. ● Developed and enhanced the CRM system, including widgets, dashboards, reports, process automation, and extensive customization of the platform’s standard behavior to meet the company’s business requirements. ● Designed and implemented comprehensive functionality for the technical support department, including task management, SLA rules, status workflows, notifications, escalations, reporting, customer portal integration, and feedback collection. ● Took full ownership of the architecture, development, and maintenance of a customer-facing Laravel web application, from requirements analysis through production releases. Implemented subscription and service management, technical support, loyalty program functionality, invoicing, equipment monitoring, project management, user profiles, dashboards, analytics, and reporting. ● Developed new API methods and extended the existing CRM API. Designed the integration layer between the Laravel application and the company’s internal and external services, including bidirectional data exchange and synchronization via APIs. ● Maintained the corporate WordPress website and developed custom functionality based on business requirements.

● Developed and maintained functionality for an internal enterprise CRM system serving 3,000+ active users. ● Developed solutions for automating employee timekeeping and working-hours tracking, including integrations with access control systems and mobile applications. ● Implemented functionality for employee competency development and automation of internal HR processes. ● Participated in the development of a corporate electronic document management system. ● Developed dashboards, analytics solutions, and specialized internal systems for various company departments. ● Maintained and enhanced complex business logic, integrations, modules, components, and legacy functionality within an enterprise environment.

● Developed B2B portals, CRM systems, and e-commerce solutions using PHP and Bitrix. ● Worked on a CRM platform serving 1,000+ users and implemented company-specific business processes. ● Developed warehouse management systems, P&L dashboards, loyalty programs, internal wallets and accounts, as well as other company-specific business logic.

● Developed and maintained approximately 15–20 web projects, primarily e-commerce solutions built on the 1C-Bitrix CMS platform. ● Implemented new functionality for online stores, supported production systems, fixed issues, and enhanced existing solutions in line with business requirements. ● Worked directly with clients and their representatives on requirements analysis, feature development, and ongoing support of web projects.