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Registration: 23.11.2023

Leonid Larionov

Specialization: Technical support associate
My work experience allows me to easily get involved in a new project. I can quickly understand business processes and theintricacies of any service. Interested in learning, structuring a huge amount of information, and trying to make the workflow of the support department easier and more interesting.
Jira Postman SQL Confluence FTP Slack ITIL
My work experience allows me to easily get involved in a new project. I can quickly understand business processes and theintricacies of any service. Interested in learning, structuring a huge amount of information, and trying to make the workflow of the support department easier and more interesting.
Jira Postman SQL Confluence FTP Slack ITIL

Portfolio

Progredis

Support for the operation of the "Randok" project management application. Correction of errors in the service using: Camunda, SQL, Postman, Grafana, Internal system logger, and Developer tools in the browser. B2B support and consulting with customers. Invented and implemented formats for registering and processing requests. I came up with and wrote the order of immersion in the project for new support employees. Wrote internal instructions and scripts describing the order of actions in emergency situations.

SumSub

Support b2b clients with all projects such as KYC, KYB, KYT, etc. Solving their problem with different tools and consulting them in different channels.

X5 Retail Group

Support for the work of the 5POST project.Correction of errors arising in the business process using: Camunda, PSQL, Kibana, Grafana, Oms, Wms, Keycloak, Tableau, Engi, Deep, etc. Issuing access to all services used in the project. Wrote and structured instructions on the processes of granting access to all services, tools, and applications of the project.

Skills

Debugging
Instructional Writing
Multitasking
Teamwork
Communication
ITIL
Active Directory
Microsoft Exchange
SQL
Postman
FTP
Peripherals
Telephony
Jira
Confluence
Slack
Teams
Asana

Work experience

Technical Support Engineer
since 06.2023 - Till the present day |TheSoul Publishing
Asana, SQL, Confluence, Slack, Grafana, Jira, ITIL
Support internal users with the company's own system and with external systems. - Solving problems using internal system tools, logs, and monitoring (Grafana), DB. - Communication during task tasksolving process with analytics, developers, and product owners. Other skills: Debugging, Technical Writing, Multitasking, Teamwork, Communication.
Technical Support Engineer
01.2023 - 06.2023 |SumSub
Postman, Kibana, SQL
Responsibilities: Support b2b clients with all projects such as KYC, KYB, KYT, etc. Solving clients' problems with different tools and consulting them in different channels.
Senior Technical / Support Engineer
05.2022 - 12.2022 |Progredis
Camunda, SQL, Postman, Grafana
Support for the operation of the "Randok" project management application. Correction of errors in the service using: Camunda, SQL, Postman, Grafana, Internal system logger, and Developer tools in the browser. B2B support and consulting with customers. Invented and implemented formats for registering and processing requests. I came up with and wrote the order of immersion in the project for new support employees. Wrote internal instructions and scripts describing the order of actions in emergency situations.
Technical support specialist
09.2021 - 05.2022 |X5 Retail Group
Camunda, PSQL, Kibana, Grafana, Oms,Wms, Keycloak, Tableau, Engi, Deep
Support for the work of the 5POST project.Correction of errors arising in the business process using: Camunda, PSQL, Kibana, Grafana, Oms, Wms, Keycloak, Tableau, Engi, Deep, etc. Issuing access to all services used in the project. Wrote and structured instructions on the processes of granting access to all services, tools, and applications of the project.
Technical support specialist
12.2020 - 09.2021 |Magnit
Teamwork, Communication, SQL, Jira, Confluence
Support for the functioning of the projects Magnit Pharmacy and Magnit Delivery. Correcting errors that occurred on the site and in the mobile application using different tools. Project Space Administration in Jira and Confluence. Where I wrote a lot of internal instructions and articles.
Advertising Manager
12.2019 - 08.2021 |Adart
Debugging ,Instructional Writing, Teamwork, Communication, SQL, FTP, Secure File Transfer Protocol (SFTP), Jira, Confluence
Advertising of computer games on YouTube and Twitch, searching for influencers / bloggers. Checking fulfillment of the contract from both parties.
Duty Support Engineer
05.2018 - 09.2020 |CSE
Debugging, Multitasking, Instructional Writing, Teamwork, Communication, Active Directory, Microsoft Exchange, Windows Server, Peripherals, Telephony
I was working with domain and account control systems. Installing and configuring different types of software and hardware. Set up and tracking monitoring, IP telephony, and app working process. I created a new request classification format and templates for their processing. And add instructions for all basic activities.
Night Support Specialist
04.2015 - 02.2017 |Cobra-Connex
Teamwork, Communication
I was setting up satellite signaling systems and supporting our customers. Done from me it was creating a new registration format and systematizing documentation.

Educational background

Computer systems software
2013 - 2017
Ivanovo State Power University

Languages

EnglishIntermediateRussianNative
JiraPostmanSQLConfluenceFTPSlack