Michael Ndueso

Middle

Registration: 19.07.2026

Specialization: QA Engineer / Manual & Automation Tester

— QA Automation Lead and Computer Engineer with 4+ years of experience in test automation, API testing, SQL validation, and performance testing. — Expertise in building Cypress and Playwright automation frameworks; API testing with Postman and Swagger/OpenAPI. — Backend data validation using SQL in staging databases; identified critical payment gateway synchronisation issues. — Performance testing with Apache JMeter; security vulnerability scanning with OWASP ZAP integrated into QA workflows. — Team leadership: built and led QA teams, planned testing strategies, coached junior engineers, managed defect workflows. — Certified Data Protection Officer (DPO); Google Cybersecurity Professional; Google IT Automation with Python.

QA manual Test Cases Testing Framework Google Docs Google Sheets Cypress Postman Jira Bug Tracking Bug finding Manual Testing Manual Test Execution Automation Testing SQA SDLC

Portfolio

QA Test Reporting & Automation Dashboard

● Designed and implemented a QA reporting dashboard to provide real-time visibility into automation progress, test execution, pass/fail rates, regression coverage, and overall QA health. ● The dashboard improved release tracking, reporting accuracy, and decision-making for stakeholders.

Bug Tracking & Defect Management Dashboard

● Built a centralized bug tracking dashboard that monitored defect status, severity, priority, resolution progress, and team performance. ● The solution streamlined defect management, improved collaboration between QA and developers, and provided stakeholders with clear project visibility.

Customer Service & Security Monitoring Dashboard

● Developed interactive dashboards to monitor customer service activities and security-related metrics using Google Sheets. ● The dashboards provided live reporting, performance tracking, and actionable insights that supported operational efficiency and informed decision-making.

Skills

Cypress

Playwright

Manual Testing

Automation Testing

API Testing

Postman

REST API

SQL

Regression Testing

Functional Testing

UAT

Jira

Git

Apache JMeter

OWASP ZAP

Swagger/OpenAPI

Test Case Design

Bug Reporting

Exploratory Testing

JavaScript

Agile/Scrum

Wiki.js

Service Desk

ITIL

Google Workspace

Work experience

QA Team Lead

06.2024 - 06.2026 |Oasis Management Company

Cypress, Playwright, JavaScript, Postman, REST API, SQL, Jira, Swagger/OpenAPI, Apache JMeter, OWASP ZAP, Git, Wiki.js, Google Workspace

● Developed and implemented QA strategies that improved testing efficiency and supported delivery of high-quality software releases. ● Performed SQL-based backend validation in staging databases to verify data integrity, identifying critical payment gateway synchronisation issues. ● Built and maintained Cypress API automation suites to improve regression coverage and accelerate defect detection. ● Led performance testing using Apache JMeter to evaluate application stability and scalability under load. ● Integrated OWASP ZAP vulnerability scanning into QA workflows, enabling early identification of security risks before production releases. ● Designed and implemented company Knowledge Management System using Wiki.js, centralising onboarding materials and QA processes. ● Developed automated Google Workspace reporting solutions including real-time defect tracking, SLA dashboards, and compliance checklists.

Head of Service Management

10.2022 - 05.2024 |Byteworks Technology Solutions

Jira, CRM, Service Desk, Agile

● Supervised front-end operational duties and optimised workflows using CRM tools, Service Desk, and Jira. ● Handled complex IT issues to minimise customer downtime and developed creative solutions and workarounds. ● Provided leadership on talent acquisition, career development, and retention for customer service staff. ● Achieved 15% increase in job satisfaction through employee coaching and structured feedback initiatives.

IT Asset Manager

05.2022 - 10.2022 |Byteworks Technology Solutions

IT Infrastructure, RPM, Backup, Disaster Recovery

● Directed IT infrastructure support strategy, ensuring efficient and reliable infrastructure operations. ● Managed IT infrastructure budget achieving 20% cost savings through optimised resource allocation. ● Performed backup operations and implemented data protection, disaster recovery, and failover procedures. ● Provided technical documentation for planning and execution of new or upgraded IT infrastructure.

Technical Support Engineer / Team Lead

02.2021 - 03.2022 |Byteworks Technology Solutions

Hardware Troubleshooting, Software Diagnostics, CRM, Jira

● Diagnosed and resolved complex software and hardware issues, minimising customer downtime across Nigeria. ● Collaborated with cross-functional teams to identify recurring product issues, achieving 80% reduction in reported defects. ● Coached 5 junior support engineers quarterly, enhancing team technical skills, performance, and retention.

Educational background

Computer Engineering (Bachelor’s Degree)

ISFOP Benin University

Languages

EnglishUpper Intermediate