Elnur Ahmadli

senior

Registration: 27.03.2023

Specialization: Scrum master / Agile coach

Portfolio

Conduent

- The effective and customer-friendly telephone support for customers of the client with technical questions concerning smart devices and other telecommunication devices. - Technical support to customers (business-2-consumer) - Handling enquiries - Answering incoming calls - Displaying extensive knowledge about products and services - Updating client accounts - Performing administrative functions

ABB

- Had dozens of squads in different fields such as: mobile banking app , corporate banking, tech platform, data science & etc. - Utilized Agile Scrum practices to help the team increase their velocity by 63% within the first year of Agile adoption - Facilitate Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings. - Removing team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables. - Introduced tools and processes to successfully use Agile software development practices with a combination onshore/offshore team. - Coached new SMs and trained teams, which resulted in early delivery of projects and reduced process waste caused by lack of common understanding. Achievements: - Led 4 Product teams and 1 technical team transition to Agile development (scrum). - Coached/Mentored a cross functional team of 6 resources to deliver quality products which led to over $3.5M in revenue for the year of 2020. - 400K users in 1 year.

Andersen lab

- Manage the full project life cycle with internal and external resources . - Facilitate sprint ceremonies (stand-up, sprint planning, pointing, grooming, retrospectives) and other meetings as needed with other internal teams (Design, Product, QA, etc). - Be responsible for the Organization, facilitation and ongoing improvement of all scrum events, and maintaining sprint integrity. - Provide expertise in working with the product owner to create user stories that can be completed in an iteration and broken down into small tasks by the team. - Remove internal roadblocks and escalate those roadblocks outside of the team's control via the Scrum of Scrums (SOS) forum and other regular meetings.

Skills

Agile

BPMN

CSS

Customer centric mind

Flexibility

Google analytics

HTML

Innovative problem solver

IOS and android app tester

JavaScript

Miro

Quality Assurance

Research and Strategy

scrum

SpiraTest

Team player

Work experience

Scrum master

since 04.2022 - Till the present day |Andersen lab

IT services

Senior scrum master

01.2020 - 02.2022 |ABB (previously The International bank of Azerbaijan)

Agile

Responsibilities: - Had dozens of squads in different fields such as: mobile banking app , corporate banking, tech platform, data science & etc. - Utilized Agile Scrum practices to help the team increase their velocity by 63% within the first year of Agile adoption - Facilitate Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings. - Removing team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables. - Introduced tools and processes to successfully use Agile software development practices with a combination onshore/offshore team. - Coached new SMs and trained teams, which resulted in early delivery of projects and reduced process waste caused by lack of common understanding. Achievements: - Led 4 Product teams and 1 technical team transition to Agile development (scrum). - Coached/Mentored a cross functional team of 6 resources to deliver quality products which led to over $3.5M in revenue for the year of 2020. - 400K users in 1 year.

Senior digital banking and project management expert

08.2019 - 12.2019 |Bank of Baku

Responsibilities: - Perform daily maintenance of digital banking products. - Improve current digital banking functionality. - Mobile app testing. - Track, follow-up and resolve current outstanding Projects. Achievements: - More functionality in web and mobile banking. - Better UX in both web and mobile banking. - New login method. - Digital roadmap. - And a lot of different business/promotion ideas.

Senior Customer Advisor

08.2018 - 07.2019 |Conduent

Responsibilities: - The effective and customer-friendly telephone support for customers of the client with technical questions concerning smart devices and other telecommunication devices. - Technical support to customers (business-2-consumer) - Handling enquiries - Answering incoming calls - Displaying extensive knowledge about products and services - Updating client accounts - Performing administrative functions Achievements: - Innovative problem solving - Ability to establish and maintain good working relations with people of different national and cultural backgrounds. - Communication skills. - Understanding international organizational mission: ethics & public good; concerned with public trust.

Assistant

04.2018 - 07.2018 |Jan-servis s.r.o.

Responsibilities: - Coordinate and ensure all projects are completed on time. - Monitoring construction, including safety awareness. - Assisting with scheduling, estimating costs and budgeting. - Originate and maintain applicable documentation.

Digital banking specialist

11.2013 - 02.2018 |AccessBank Azerbaijan OJSC

Responsibilities: - Handle customer inquiries related to digital banking products and services; answer questions of a general nature; provide step-by-step technical instruction and support; troubleshoot and resolve problems. - Perform daily maintenance of digital banking products; customer additions, changes or deletions; conduct daily call-back of maintenance reports. - Provide technical and general support to customers and Bank personnel with respect to the Bank's digital banking products and services. - Monitor digital banking customer activity via computer terminal programs and/or various reports to verify transactions. - Track trends, usage, user experience and profitability. - Originate and maintain applicable documentation Achievements: - Integrated multi-channel platform(Czech vendor) into our core-banking system. - Have created Test cases in collaboration with Berlin office. - Launched online banking which is now with the most users in the country. - 75% of transactions made online. - Led the launch of a mobile banking that achieved sales of $7M in 2017. Executed aggressive PR campaigns on a limited budget. - Launched a new landing page with respect to user experience and limited budget. - Have been promoted to a Leading specialist after fourteen months on the job. - Have been in training for a platform in Prague, CZ (2015) . - Project manager for mobile banking commercial video. - Served as the company’s digital banking Product development manager, participating in industry panels, providing research and executing meetings, sales, and communications initiatives. - Research/benchmarking in local and worldwide markets in orde to consider innovative solutions and trends and implementation of it. - Improved efficiency of the system (optimization) by 40%.

Merchandise cashier

06.2008 - 09.2008 |Anheuser-Busch Companies, LLC

Responsibilities: - Provide guests with quality customer service. - Receive cash and return change to customers. - Use a cash register. Achievements - English proficiency level. - Flexibility. - Ability to establish and maintain good working relations with people of different national and cultural backgrounds. - Communication skills.

Educational background

European Business Political Economy

2011 - 2012

University of Trier

MBA (Masters Degree)

2010 - 2013

ASEU

Languages

EnglishAdvancedTurkishProficientRussianProficientAzerbaijaniNative