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    Registration: 15.04.2022

    Ani Favour

    Marketing
    senior
    Specialization: Customer service representative
    Zendesk CRM

    Portfolio

    Organic’s Best

    • Responding quickly through live chat and providing courteous and professional customer service. • Email communication for following up with help tickets • Identify opportunities to reach out and ask the right questions, identify unique ways to solve problems and offer tailored support •Providing discounts and offers to the customer •Address customer’s complaints and disappointment and proffer solutions effectively or to refer them to another teammate who is likely to have better success.

    Repair Porter

    • Receive and answer emergency and non-emergency calls, proactively address problems and suggest solutions. • Receive and dispatch orders to technicians and oversee the route of field units, and track appointment status. • Providing real-time scheduling support by booking appointments and preventing conflicts. • Setting up meetings with potential clients. • Generating report and presentations . • Updated clients accounts and system database with latest details to support accuracy and efficiency in future interactions. • Achieved 90% satisfaction rating through consistent, proactive resolutions of clients issues on first call.

    Organic’s Best

    • Responding quickly through live chat and providing courteous and professional customer service. • Email communication for following up with help tickets • Identify opportunities to reach out and ask the right questions, identify unique ways to solve problems and offer tailored support •Providing discounts and offers to the customer •Address customer’s complaints and disappointment and proffer solutions effectively or to refer them to another teammate who is likely to have better success.

    Skills

    Communication skills
    Computer troubleshooting
    CRM
    Responsibility
    Sales management
    zendesk

    Work experience

    Customer support agent
    08.2021 - 01.2022 |Organic’s Best
    .
    • Responding quickly through live chat and providing courteous and professional customer service. • Email communication for following up with help tickets • Identify opportunities to reach out and ask the right questions, identify unique ways to solve problems and offer tailored support •Providing discounts and offers to the customer •Address customer’s complaints and disappointment and proffer solutions effectively or to refer them to another teammate who is likely to have better success.
    Dispatcher
    01.2020 - 03.2021 |Repair Porter
    Task: • Receive and answer emergency and non-emergency calls, proactively address problems and suggest solutions. • Receive and dispatch orders to technicians and oversee the route of field units, and track appointment status. • Providing real-time scheduling support by booking appointments and preventing conflicts. • Setting up meetings with potential clients. • Generating report and presentations . • Updated clients accounts and system database with latest details to support accuracy and efficiency in future interactions. • Achieved 90% satisfaction rating through consistent, proactive resolutions of clients issues on first call.

    Educational background

    Medicine, Medicine
    Till 2020
    Vinnitsa National Medical University

    Languages

    EnglishNative
    ZendeskCRM