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senior
Registration: 15.04.2022

Ani Favour

Specialization: Customer service representative
CRM Zendesk
CRM Zendesk

Portfolio

Organic’s Best

• Responding quickly through live chat and providing courteous and professional customer service. • Email communication for following up with help tickets • Identify opportunities to reach out and ask the right questions, identify unique ways to solve problems and offer tailored support •Providing discounts and offers to the customer •Address customer’s complaints and disappointment and proffer solutions effectively or to refer them to another teammate who is likely to have better success.

Repair Porter

• Receive and answer emergency and non-emergency calls, proactively address problems and suggest solutions. • Receive and dispatch orders to technicians and oversee the route of field units, and track appointment status. • Providing real-time scheduling support by booking appointments and preventing conflicts. • Setting up meetings with potential clients. • Generating report and presentations . • Updated clients accounts and system database with latest details to support accuracy and efficiency in future interactions. • Achieved 90% satisfaction rating through consistent, proactive resolutions of clients issues on first call.

Organic’s Best

• Responding quickly through live chat and providing courteous and professional customer service. • Email communication for following up with help tickets • Identify opportunities to reach out and ask the right questions, identify unique ways to solve problems and offer tailored support •Providing discounts and offers to the customer •Address customer’s complaints and disappointment and proffer solutions effectively or to refer them to another teammate who is likely to have better success.

Skills

Communication skills
Computer troubleshooting
CRM
Responsibility
Sales management
zendesk

Work experience

Customer support agent
08.2021 - 01.2022 |Organic’s Best
.
• Responding quickly through live chat and providing courteous and professional customer service. • Email communication for following up with help tickets • Identify opportunities to reach out and ask the right questions, identify unique ways to solve problems and offer tailored support •Providing discounts and offers to the customer •Address customer’s complaints and disappointment and proffer solutions effectively or to refer them to another teammate who is likely to have better success.
Dispatcher
01.2020 - 03.2021 |Repair Porter
Task: • Receive and answer emergency and non-emergency calls, proactively address problems and suggest solutions. • Receive and dispatch orders to technicians and oversee the route of field units, and track appointment status. • Providing real-time scheduling support by booking appointments and preventing conflicts. • Setting up meetings with potential clients. • Generating report and presentations . • Updated clients accounts and system database with latest details to support accuracy and efficiency in future interactions. • Achieved 90% satisfaction rating through consistent, proactive resolutions of clients issues on first call.

Educational background

Medicine, Medicine
Till 2020
Vinnitsa National Medical University

Languages

EnglishNative
CRMZendesk