● Stakeholder Collaboration: Partnered with Development and Business teams to define test requirements and validate solutions tailored to specific market needs. ● Agile Participation: Actively engaged in Sprint Planning and Daily Stand-ups, providing timely feedback on testing progress and potential risks. ● Comprehensive Testing: Managed end-to-end testing for web and mobile banking apps, ensuring stability through functional, regression, and integration testing. ● API Testing: Utilized the Bruno tool to test digital KYC channels, payment gateways, and third-party integrations, ensuring secure transactions and stable backend performance. ● Automation Testing: Built and integrated a Playwright-TypeScript automation suite into CI/CD using GitHub Actions to reduce manual effort and streamline release cycles. ● Mobile Testing: Used Firebase App Distribution and Test Lab to streamline build delivery and ensure reliable performance across real Android and iOS devices. ● Chatbot Testing: Developed and executed comprehensive chatbot test plans, improving response accuracy and reducing customer escalations by 70% through rigorous validation. ● Accessibility Testing: Performed WCAG accessibility testing for web and mobile apps using WAVE, NVDA, Voice Over, and keyboard-navigation methods. ● AI-Driven Workflows: Utilized GitHub Copilot to generate test cases, bug reporting and documentation, and create reports, significantly streamlining productivity. ● Defect Management: Identified and documented critical issues across core banking, payments, and financial modules using the TestRail management tool.

● Test Strategy: Orchestrated end-to-end testing and resource allocation for high-stakes finance and enterprise level applications, ensuring seamless stakeholder alignment. ● QA Ownership: Took full ownership of QA activities by driving daily stand-ups, clearing impediments, and ensuring smooth, high-velocity delivery. ● End-to-End Oversight: Managed the full STLC within Azure DevOps, from initial test design and script development to final execution and exit criteria. ● Risk Mitigation & Planning: Developed Master Test Plans and gap analyses, partnering with Architects to proactively identify and mitigate quality risks. ● Scalable Framework: Engineered a robust Cypress-TypeScript automation framework for Web, Mobile, and API testing, ensuring consistent cross-platform coverage. ● CI/CD Integration: Streamlined the DevOps lifecycle by integrating the automated test suites into Azure DevOps pipelines for continuous testing. ● Cloud Testing: Performed PoCs with Cloud QA and Test Rigor, helping identify scalable cloud-automation solutions to reduce maintenance effort and accelerate test cycles. ● Process Optimization: Delivered automation solutions that expanded test coverage while significantly reducing manual execution time and improving product stability. ● KPI Reporting: Defined and tracked quality metrics, providing stakeholders with clear visibility into project health and release readiness through executive dashboards.

● Automation Proof of Concepts: Conducted high-value PoCs for Insurance, Banking and Financial sectors, ensuring technical feasibility and alignment with business objectives. ● Multi-Platform Automation: Engineered robust automation frameworks using Tricentis Tosca and HP QTP for Web, Android, and iOS, ensuring seamless cross-platform coverage. ● API Testing: Executed manual API validation for complex logic while building automated Postman/Newman suites integrated into Jenkins pipelines. ● Mobile Testing: Conducted manual testing on physical Android/iOS devices, focusing on real-world user scenarios to guarantee app reliability. ● Performance Testing: Designed and executed stress, endurance, and load tests using NeoLoad and LoadRunner to validate Web and API stability under peak traffic. ● Desktop Automation: Automated Windows applications using HP QTP, reducing testing time by 40% and increasing defect detection. ● Workflow Automation: Engineered custom VB Scripts and Excel Macros to automate complex data handling and auto-attach test results to HP ALM/Quality Center. ● Test Management: Orchestrated end-to-end defect tracking and test execution via JIRA and HP QC/ALM, streamlining developer collaboration and issue resolution.