● Gathering, analyzing and documenting system and business requirements, creating and maintaining project documentation and user guides for large‑scale insurance projects — insurtech and telemedicine (Confluence, Jira, Diagrams). ● Designing and implementing new business processes to maximize profitability and optimize business operations. ● Working with Highload systems. ● Communication with the development team, assisting in system development and testing (Visual Studio Code, JavaScript, Git, Postman). ● Participating in integration projects (REST API, XSD, JSON, RabbitMQ) and supporting the launch of large‑scale insurance products. ● Working with reports, collecting, and analyzing statistical data (Excel, JSON, SQL, PostgreSQL).

● Developing new features for the employee portal (Python: Django). ● Creating user guides and technical documentation based on English‑language software specifications. ● Visualizing metric data as interactive charts for system performance analysis (C3.js, JSON, PHP, PostgreSQL). ● Implementing dynamic UI styling with customizable user settings (jQuery, Bootstrap, PHP, JSON, AJAX, PostgreSQL).

● Managing the full software lifecycle: gathering requirements, writing technical specifications, overseeing implementation, providing maintenance and support, conducting testing, and creating user documentation. ● Developing features for an energy resources billing system using MVC architecture (Ruby on Rails, AngularJS, PostgreSQL, Bootstrap, Git) and for a customer portal (PHP, Bootstrap, D3.js, JSON, jQuery, SQL, PostgreSQL). ● Integrating online payment processing via REST API. ● Optimizing enterprise department workflows through the implementation of an email automation system (Ruby on Rails).

● Software maintenance and testing. ● Working with SQL queries, XML files, and XSD schemas. ● Monitoring the processing of customer requests. ● Advising organizations on the operation of the EGAIS. ● Participating in the nationwide rollout of the system.