← Back to list ![]()
Middle
Registration: 25.06.2025
Bilal Safdar
Specialization: QA Lead
— 10+ Years of experience in IT industry.
— Managing more than 1000 devices using Microsoft Endpoint Manager (Intune mdm and mam) containing devices HP, Lenovo, Dell and Mac using Jamf.
— Responsible for handling Global EUC Operations with providing Level 2 Support for Microsoft 365. Managing Operations Team and communications with the Business Units such as Denmark, Sweden, Thailand, Norway, Malaysia and Myanmar. Provided Support to GSS Norway for Pilot phase to Global EUC in Norway.
— Managing MDT/SCCM server used for repurposing of devices (HP [BIOS Configuration Utility], Lenovo [Think BIOS Config tool], Dell [Dell Client Command Suite]) and adding configurations for new device models. Packaging Applications using Microsoft Win32 Content Prep Tool for apps to be made available under Intune company portal, Extracting App locker rules against apps and using them for whitelisting of apps with help of admin.
— Making of Power Shell scripts to be used with Intune Endpoint Analytics for detection and remediation against operational tasks. Using Azure monitor and log analytics for getting device related information.
— Responsible for managing JAMF by making configuration profiles, policies and adding application packages.
— Using Power Platform to make flows for Inventory management, group management and Power Apps Approval process.
— Multiple years of technical experience in developing test automation tools and executing QA engineering procedures. Skilled in Selenium using multiple languages (C#, Java, Python etc.) for scripting, and designing test scenarios.
— Worked on Projects and Products built to target Telecom, IT, Government and Agriculture Sector by means of Web Portal / Mobile Apps and GIS Solution.
— I have been instrumental in making organization adapt mobile automation and continuous integration (CI/CD) practices using tools like TFS and Jenkins.
— Following best Practices and Standards for best user experience.
— Excellent Team Player having positive attitude and commitment to team.
— Responsible For making and Performing UAT and PAT related activities.
— Experience with Agile (Scrum/Kanban) practices and been involved in all phases of the projects as a scrum master.
— Implemented a BI platform for Live Events through the use of data visualizations trend charts and reports to help the decision makers to make informed and intelligent business decisions.
— 10+ Years of experience in IT industry.
— Managing more than 1000 devices using Microsoft Endpoint Manager (Intune mdm and mam) containing devices HP, Lenovo, Dell and Mac using Jamf.
— Responsible for handling Global EUC Operations with providing Level 2 Support for Microsoft 365. Managing Operations Team and communications with the Business Units such as Denmark, Sweden, Thailand, Norway, Malaysia and Myanmar. Provided Support to GSS Norway for Pilot phase to Global EUC in Norway.
— Managing MDT/SCCM server used for repurposing of devices (HP [BIOS Configuration Utility], Lenovo [Think BIOS Config tool], Dell [Dell Client Command Suite]) and adding configurations for new device models. Packaging Applications using Microsoft Win32 Content Prep Tool for apps to be made available under Intune company portal, Extracting App locker rules against apps and using them for whitelisting of apps with help of admin.
— Making of Power Shell scripts to be used with Intune Endpoint Analytics for detection and remediation against operational tasks. Using Azure monitor and log analytics for getting device related information.
— Responsible for managing JAMF by making configuration profiles, policies and adding application packages.
— Using Power Platform to make flows for Inventory management, group management and Power Apps Approval process.
— Multiple years of technical experience in developing test automation tools and executing QA engineering procedures. Skilled in Selenium using multiple languages (C#, Java, Python etc.) for scripting, and designing test scenarios.
— Worked on Projects and Products built to target Telecom, IT, Government and Agriculture Sector by means of Web Portal / Mobile Apps and GIS Solution.
— I have been instrumental in making organization adapt mobile automation and continuous integration (CI/CD) practices using tools like TFS and Jenkins.
— Following best Practices and Standards for best user experience.
— Excellent Team Player having positive attitude and commitment to team.
— Responsible For making and Performing UAT and PAT related activities.
— Experience with Agile (Scrum/Kanban) practices and been involved in all phases of the projects as a scrum master.
— Implemented a BI platform for Live Events through the use of data visualizations trend charts and reports to help the decision makers to make informed and intelligent business decisions.
Skills
Microsoft Lab center
JIRA
Visual Studio Load Test
Visual Studio Web Performance Test
Appium
Selendroid
Cypress
Soap UI
Eclipse
IBM App Scan
HP ALM
J meter
UAT
PAT
Traceability Matrix
Test plans
Test cases
Configuration Documents
User Manuals
Windows
Mac OSX
UNIX
Linux
SQL
Oracle11g
Microsoft Dynamics CRM
DBA
FileZilla
Microsoft Team Foundation Server
AWS
Microsoft Azure
Microsoft Intune
Power Automate
Power Apps
Azure Dev Ops
Terraform
Playwright
Work experience
QA Lead
since 11.2024 - Till the present day |LMKR
CRM, UAT
● Working on Multi Million World Bank / International Projects related to Oil and Gas, Saudi Transport, Pakistan Land Digitization and Polio Health.
● Guiding Infra Team on windows and mac management.
● Supporting CRM Team on power platform (power automate cloud/desktop + Power Apps).
● Conducting Organization Wide Automation Trainings.
● Mentoring and Supporting Internal Team of 5+ individuals.
● Developed Test Automation Strategy ensuring coverage, cross platform testing and continuous improvement.
● Managing realistic expectations and presenting clear picture to stakeholders.
● Reporting and Performing UAT on client side.
Senior Dev Ops EUC
07.2020 - 09.2024 |Telenor Nordics
CRM, MDT/SCCM, Azure, BYOD, MDT, JAMF PRO, TFS, Jenkins, POC
Global EUC Operations.
● Service Now Ticketing System was used for handling Requests and Incidents while complying with the SLAs.
● Jira is for logging hours and Project/Operations related activities
● Device Evaluation and Onboarding from different vendors such as Lenovo, HP and Dell.
● Management of devices by adding configurations in Intune and MDT/SCCM.
● Providing 2nd level support to end customers.
● Activities include Building and Managing MDT/SCCM Server used for windows 10 deployment/Imaging and configurations along with required drivers , Making Configuration Document, Pushing Autopilot Information on Azure, Troubleshooting/Fixing issues on hand held/Personal/Corporate devices, Configuration of Devices for BYOD (bring you own device) Scenarios using Microsoft Intune Services.
● Packaging applications into win32 to be used with Microsoft Intune. Extraction of App locker rules against applications to be whitelisted. Testing applications by extracting MSI from executables and checking if they can be installed silently.
● Power shell scripting used for configuration of MDT and Endpoint Analytics against operational tasks such as detection of BIOS version, Remediation to newer BIOS version etc.
● Management of JAMF PRO, duties include making configuration profiles, policies, groups management and package management.
● Review user stories and provide feedback to the development team, ensuring proposed solutions meet end-user needs.
● Conduct root cause analysis of reported incidents, ensuring timely closure of defects through effective collaboration with development teams.
● Support development teams in gathering test data and scenarios, assisting with proof of concepts (POC) as needed.
● Implemented mobile automation and continuous integration practices using TFS and Jenkins, enhancing testing efficiency.
Development and Support Expert
07.2019 - 07.2020 |Telenor GSS
CRM, MDT/SCCM, Azure, Microsoft Intune, BIOS, Office 365 suite, BYOD, UAT
Global EUC Operations.
● Service Now Ticketing System was used for handling Requests and Incidents while complying with the SLAs.
● Jira was used for logging hours and Project/Operations related activities.
● Activities include Building and Managing MDT/SCCM Server, Repurposing Old Devices Using MDT, Making Configuration Document, Pushing Autopilot Information on Azure, Troubleshooting/Fixing issues on hand held/Personal/Corporate devices, Inventory Management, Configuration of Devices for BYOD (bring you own device) Scenarios using Microsoft Intune Services, Checking Devices sync status on Azure, Application Packaging.
● Packaging applications into win32 to be used with Microsoft Intune. Extraction of App locker rules against applications to be whitelisted. Testing applications by extracting MSI from executables and checking if they can be installed silently.
● Power shell scripting used for configuration of MDT and Endpoint Analytics against operational tasks such as detection of BIOS version, Remediation to newer BIOS version.
● Management of JAMF PRO, duties include making configuration profiles, policies, groups management and package management.
● Global EUC: Managed Devices Platform build to support end to end support with minimum support from Local IT along with O365 suite. G3, G5 and G6 Devices were repurposed for usage. Repurposing including wiping of devices and assignment to the relevant person having the relevant updated software. Users were able to use software available only in company portal.
● Activities include Building and Managing MDT Server, Repurposing Old Devices Using MDT, Making
Configuration Document, Pushing Autopilot Information on Azure, Troubleshooting issues using Event Viewer, Inventory Management, Configuration of Devices for BYOD (bring you own device) Scenarios using Microsoft Intune Services, Checking Devices sync status on Azure.
● Conducted peer reviews of test artifacts to ensure thorough coverage and adherence to standards.
● Reported defects and communicated effectively with stakeholders to manage testing cycles and ensure timely resolution.
O365 Operations.
● Activities included Handling Tickets logged in by users on Service Now mostly related to O365 and Device Sync Related Issues including handheld devices. Troubleshooting issues and suggesting a Fix or cooperating with Admin for management related tasks such as MFA Reset.
● Developed and executed test cases for Office 365 applications, focusing on system-level testing and user acceptance testing (UAT).
Testing Consultant
06.2018 - 06.2019 |Telenor GSS
Test Cases, BYOD, Word, Excel, PowerPoint, OneNote, Publisher, Outlook
● Telenor Office 365 a combination of cloud-based solutions and various services for your business. Except the familiar applications like Word, Excel, PowerPoint, OneNote, Publisher and Outlook. Offices 365 give you other corporate solutions suitable for any type of business – from online meetings to sharing documents and emails.
● Day to Day Activities include System Level Testing, Test Cases Document Creation, User Manuals,
Configuration of Devices for BYOD (bring you own device) Scenarios using Microsoft Intune Services, Checking Devices sync status on Azure, Running pilot phases for different business units (Denmark, Thailand, Malaysia, Bangladesh, Pakistan), Reporting of Defects and Stakeholder Management.
Senior Quality Assurance Engineer
03.2018 - 03.2018 |DPL
System Testing, UAT Document, UI/UX
DPL specializes in Full stack mobile apps, cutting edge internet and SharePoint technologies and engaging UI/UX designs, all powered by agile processes.
Arro Money Being able to move capital is vitally important, especially for migrant workers, students and other's ignored by traditional banks. Marq Millions set out to provide these users all the services a brick and mortar bank does, enabling their users to deposit money, pay bills, shop online and send money to other accounts.
● Solution is integrated with government data and established industry service providers to enable an optimal banking experience.
● Duties included System Testing, UAT Document creation, Automation of business use cases using selenium and reporting bugs in TFS.
Test Engineer
03.2015 - 03.2018 |LMKT
CRM, Test Suite, Jenkins
LMKT specializes in providing scalable IT solutions and services (S&S) for clients. They deal primarily in GIS solutions, integrated security solutions, Smart Grid, ICT infrastructure, telecom OSS, collaboration solutions, Customer Relationship Management (CRM), managed services, and application development.
● PTCL GIS A project in Pakistan designed to assist in locating and connecting optical fiber. I was responsible for Performing Functional and In Field Testing.
● ILM IDEAS Ilm Ideas 2 is a project in Pakistan funded by the United Kingdom’s Department for International Development (DFID). The project is managed by Cambridge Education, a member of the Mott MacDonald Group. I was responsible for Performing end-to-end testing and User Acceptance Test Document.
● AIMS Mobilink Aims is an asset inventory management system integrated with reporting module build for Telco Sector with aim to assist admin and management users. I was responsible for functional testing and User Acceptance Test Document.
● Gverse LMKR GVERSE consists of geoscience and engineering solutions focused on workflow optimization and enhancing productivity of teams working on diverse geological and geophysical projects. These applications help cut the processing time required for interpretations resulting in fast, easy to use scalable tools that are inter-operable with other known geoscience software suites; enabling a connected multi skilled workforce. Performed end to end testing for e-store Gverse at functional and non-functional level.
● CDA A platform for performing all file based operations at software level being followed in Capital Development Authority composing of modules Web based billing, GIS, HR, Finance, Project Management, Administration and Internal Communication. I was responsible for SRS verification and Demo Related Activities.
● EOR (E-Office Replication) A platform for performing all file based operations at software level being followed in Government Sector composing of modules HR, Finance, Project Management, Administration and Internal Communication. Performed Functional, Performance, Load Test and making and made test cases.
● WFM (Work Force Management) A platform for Managing and Monitoring Field Force. Performed Functional, Performance and Load Test on multiple environments. Made Automated Test Suite for Regression testing Integrated with Jenkins.
Software Engineer
06.2014 - 03.2015 |Lever Systems
.Net framework, WPF, C#, Xaml, SQL server, NFC readers, Azure, MySQL
Lever Systems specializes in RFID technology, Access Control solutions, and Business Analytics. Team consists of veterans from Microsoft Applied Research Labs, USA, and expert solution architects in open source technologies from the UK. Lever Systems has designed and developed large scale software applications across multiple business verticals, such as health, e-governance, transportation and asset management.
● Feature Brew (Framework: Django, Languages: java script, python, html, Data Base: MySQL). A platform for taking feedback in real time for current or future products.
● Mercy Mission (.Net framework, wpf, c#, xaml, SQL server, NFC readers, rfid cards). An rfid based solution for fundraising and monitoring.
● GemLms (vb.net). Scorm based for designing courses.
● BloodLink (Android, Azure, C#, WPF, DataWarehouse, xaml, SQL Server). A solution for Integrating Blood Banks with a donor base, to deplete the need of blood in Pakistan and to know the prevailing disease in Pakistan with collaboration of Pims(Pakistan Institute of Medical Sciences).
Educational background
Computer Science (Bachelor’s Degree)
2010 - 2014
NUCES University
Languages
EnglishNativeGermanElementary