● Leading end‑to‑end Bitrix24 implementation and development projects: from AS‑IS/TO‑BE analysis and process design to rollout and performance control. ● Administering on‑premise Bitrix24 portal (role‑based access, users and structure, groups, tasks, notifications). ● Designing and automating CRM pipelines, business processes and smart processes; integrations with 1C, telephony, marketing and analytics tools. ● Result: system stability +50%, development and support costs −60%, monthly customisations +40%. Skills: Bitrix24 (on‑premise), CRM implementation & administration, 1C integrations (UT, UNF, BP, KA, ERP), REST API & webhooks, business process automation (BPMN, RPA), access control / role‑based model, CRM analytics & dashboards, Yandex.Metrica, Linux server administration (SSH, root).

● Second‑line Bitrix24 support via ticket system: investigating and resolving urgent issues within 1–2 hours, analysing complex incidents. ● Configuring cloud and on‑premise Bitrix24 portals, including full installation in English, user and access management, CRM pipelines, robots and RPA. ● Recording training videos, running live demo sessions and preparing weekly reports; integrations with 1C (several configurations) and external systems. Skills: Bitrix24 cloud & on‑premise, L2 support, CRM pipelines & RPA, robots & triggers, access rights, 1C integrations (multiple configs), training videos & demos, ticket system (HDE).

● Interviewing customers, gathering and documenting requirements, modelling business processes using BPMN. ● Participating in Bitrix24 implementation: preparing specifications, configuring cloud and on‑premise portals, CRM and smart processes, access rights. ● Integrating Wazzap and 1C with Bitrix24, testing solutions, training users via knowledge base articles, videos and calls. Skills: Bitrix24 cloud & on‑premise, BPMN process modelling, requirements analysis & documentation, CRM & smart processes, Wazzap integration, 1C integrations, user training (videos, knowledge base).

● Studied Python and C#, built console applications and small tools, worked with Git and basic algorithms. ● Implemented several pet projects (warehouse administration, XML/XLSX parsing, automation scripts) hosted on GitHub. Skills: Python, C#, .NET Framework basics, console applications, Git & GitHub, XML/XLSX parsing, automation scripts, browser extensions (Yandex), algorithms & data structures.