← Back to list
middle
Registration: 12.04.2022

Abror Usmanaliev

Specialization: ICT Engineer

Portfolio

Samsung Electronics

• LTP control (long repair) indicators. • Control "Repair per hour" indicators. • Consideration of “Bad Calls” and their further processing with service centers. • Control over the timely payment of service centers for spare parts. • Control over non-warranty repairs. • Making reports.

COSCOM

• Coordination during commencement of services, tariffs, campaigns, IT system assigned to Product and IT Service section, prevention of possible nonconformities. • Carry out one-off testing at commencement and change of current tariff plans, campaigns and network facilities. • Provide monitoring of all open problematic proposals of Suppliers and accelerate their decisions. • Coordination with appropriate structural departments during making analysis of arising problems related to services assigned to Product and IT Service section. • Interaction with interested structural departments of Company on issues of SMS send-out during production activities.

"Huawei Tech.Investment Tashkent"

• Working with international telecommucation bidding projects. • Management of the bidding project from starting to the delivery of documents to the customer. • Analyze bidding requirements, search and reservation of resources, initiation of all project meetings, distribution of tasks and control over the terms their execution, preparation the required part of the bidding documents. • Collecting the group bidding materials, initiating the quality control process. • Management and support of tender projects. • Development of solutions and technical specifications for Core Network and IT / Cloud Infrastructure, including:  -IP Multimedia Subsystem (IMS)  -Circuit Switching (CS)  -Packet Switching (PS/EPC)  -Subscriber Data Management (SDM/HSS)  -IT/Cloud Data Center Transformation  -Storage Systems • Meeting with customers to clarify the provided solution.

Skills

MS Office
Internet
Sales manager
Account manager
ICT Engineer
Technical Support Engineer
Manager
Bidding Engineer

Work experience

Technical Support Engineer
since 08.2021 - Till the present day |Brokeree Solutions OU
.
Provide customer support to customers, prospects and third-party vendors introduced by Business Development team via Skype and e-mail. • Keep informed of new developments of the company. • Provide remote support of related software components. • Provide remote support of related software components. • Leverage all approved internal resources to continuously deliver up to date service. • Monitor and follow proactive steps to mitigate problem support cases. • Remain knowledgeable of customer and partner relationships. • Maintain awareness of the MetaTrader 4 and MetaTrader 5 platforms. • Comply with applicable confidentiality, license and support agreements. • Work collaboratively within the support team and interfacing with other teams. • Process tickets and communicate with customers to set expectations throughout the escalation process. • Ensure department procedures and initiatives are followed at all times. • Be an expert in the Company Products.
Service Manager at Service Department
since 06.2020 - Till the present day |Samsung Electronics
.
• LTP control (long repair) indicators. • Control "Repair per hour" indicators. • Consideration of “Bad Calls” and their further processing with service centers. • Control over the timely payment of service centers for spare parts. • Control over non-warranty repairs. • Making reports.
Product and Service Management Engineer
06.2018 - 06.2020 |COSCOM
.
• Coordination during commencement of services, tariffs, campaigns, IT system assigned to Product and IT Service section, prevention of possible nonconformities. • Carry out one-off testing at commencement and change of current tariff plans, campaigns and network facilities. • Provide monitoring of all open problematic proposals of Suppliers and accelerate their decisions. • Coordination with appropriate structural departments during making analysis of arising problems related to services assigned to Product and IT Service section. • Interaction with interested structural departments of Company on issues of SMS send-out during production activities.
Bidding Engineer (Core Network)
01.2015 - 06.2018 |"Huawei Tech.Investment Tashkent"
.
• Working with international telecommucation bidding projects. • Management of the bidding project from starting to the delivery of documents to the customer. • Analyze bidding requirements, search and reservation of resources, initiation of all project meetings, distribution of tasks and control over the terms their execution, preparation the required part of the bidding documents. • Collecting the group bidding materials, initiating the quality control process. • Management and support of tender projects. • Development of solutions and technical specifications for Core Network and IT / Cloud Infrastructure, including:  -IP Multimedia Subsystem (IMS)  -Circuit Switching (CS)  -Packet Switching (PS/EPC)  -Subscriber Data Management (SDM/HSS)  -IT/Cloud Data Center Transformation  -Storage Systems • Meeting with customers to clarify the provided solution.
Corporate Customers Frontline Office Operator
03.2013 - 01.2015 |"COSCOM"
.
• Implementation informational-reference service of existing and potential customers. • Re-legalizes and terminates contracts for rendering of cellular radio telephone communication network services. • Making reports.

Educational background

Electronics and Automation, Electronics and Microelectronics (Bachelor’s Degree)
Till 2012
Tashkent State Technical University

Languages

EnglishAdvancedRussianAdvancedUzbekNative