Liudmila Dudic
Portfolio
HansaPlus GmbH
- Worked directly with our top-tier clients and delivered high priority projects with budgets of over € 1 million. - Successfully delivered 6 key projects within the first year, with 5 of these projects in the full life cycle from collecting requirements to closing. - Successfully delivered over 20 projects with various budgets, length and complexity throughout almost 4 years. - Produced and delivered project success metrics monthly. - Worked closely with the development team to successfully prioritize work and deliver on time. - Brought forth excellent time management and multitasking skills. - Implemented new internal strategies improving team efficiency and motivation. - Worked closely with internal team to successfully deliver new company website & multiple articles for the company blog.
- Large Customer Sales Support for Implementation of AdWords Products. Achieved top performance Metrics with 99% CSAT, 97% Quality and 100% response time within required timeline. - Contributed to team's numerous reorganisations via multiple projects with critical impact. Delivered total of 12 successful projects over the course of 2 years including: improving efficiency of internal tools and processes; successfully delivering critical pilot for team scope change; successfully executed global projects for vendor teams improving internal processes and saving agent's time. - Working very close with several Sales Teams ( Russia, Nordics, Emerging Markets, UKI) to Identify and solve client problems proactively and creatively. Delivered complex implementations with value over $600K with direct client contact.
Account Strategist