RCCI

● Successfully designed and deployed a new converged network with separate VLANs for LAN and WLAN traffic. ● Implemented two SSIDs with captive portal login for secure employee and guest access. ● Enforced access controls to restrict social media usage for designated employees. ● Centralized network management is achieved through Ruijie Cloud.

Murshid Motors

● Consulted with clients to understand their needs and recommend optimal solutions from a diverse product portfolio (vehicles). ● Provided clear and concise information on product features, pricing, and financing options, addressing customer inquiries and concerns effectively. ● Facilitated customer journeys, scheduling test drives and streamlining the purchasing process to ensure a positive experience. ● Resolved customer issues promptly and professionally, maintaining high satisfaction levels. ● Maintained detailed customer records and assisted with administrative tasks to support the sales team.

NETPAQ

● Diagnosed and resolved network connectivity issues for clients, ensuring optimal network performance. ● Configured network devices (routers, switches, firewalls, access points, cameras) for new installations and existing networks. ● Conducted network surveys and provided recommendations for network architecture design, device placement, and equipment selection. ● Provided technical support to clients via phone, Email, and remote connections (e.g., Anydesk) for troubleshooting and configuration. ● Documented network configurations, troubleshooting steps, and network topologies for future reference. ● Network devices (Cisco, TP-Link, Hikvision, FortiGate, Ubiquiti, Allied Telesis, Rujie Reyee).