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Registration: 28.06.2024

Portfolio

Murshid Motors

● Consulted with clients to understand their needs and recommend optimal solutions from a diverse product portfolio (vehicles). ● Provided clear and concise information on product features, pricing, and financing options, addressing customer inquiries and concerns effectively. ● Facilitated customer journeys, scheduling test drives and streamlining the purchasing process to ensure a positive experience. ● Resolved customer issues promptly and professionally, maintaining high satisfaction levels. ● Maintained detailed customer records and assisted with administrative tasks to support the sales team.

NETPAQ

● Diagnosed and resolved network connectivity issues for clients, ensuring optimal network performance. ● Configured network devices (routers, switches, firewalls, access points, cameras) for new installations and existing networks. ● Conducted network surveys and provided recommendations for network architecture design, device placement, and equipment selection. ● Provided technical support to clients via phone, Email, and remote connections (e.g., Anydesk) for troubleshooting and configuration. ● Documented network configurations, troubleshooting steps, and network topologies for future reference. ● Network devices (Cisco, TP-Link, Hikvision, FortiGate, Ubiquiti, Allied Telesis, Rujie Reyee).

RCCI

● Successfully designed and deployed a new converged network with separate VLANs for LAN and WLAN traffic. ● Implemented two SSIDs with captive portal login for secure employee and guest access. ● Enforced access controls to restrict social media usage for designated employees. ● Centralized network management is achieved through Ruijie Cloud.

Skills

Network Troubleshooting
Network Configuration
Network Architecture Design
Network Configuration
Network Survey
Private Lable
Listing Optimization
Post sale Support
Brand Hunting
Amazon Wholesale
Customer Support
Amazon Product Hunting
Product Research / Hunting (Various Methods)
Remote Support
Amazon Product Listing
CCNA 200-301

Work experience

Technical Support Specialist
since 12.2023 - Till the present day |NETPAQ
Network Design, Network Configuration, Troubleshooting, Customer Support, Remote and onsite support
● Diagnosed and resolved network connectivity issues for clients, ensuring optimal network performance. ● Configured network devices (routers, switches, firewalls, access points, cameras) for new installations and existing networks. ● Conducted network surveys and provided recommendations for network architecture design, device placement, and equipment selection. ● Provided technical support to clients via phone, Email, and remote connections (e.g., Anydesk) for troubleshooting and configuration. ● Documented network configurations, troubleshooting steps, and network topologies for future reference. ● Network devices (Cisco, TP-Link, Hikvision, FortiGate, Ubiquiti, Allied Telesis, Rujie Reyee).
Customer Facing
12.2021 - 12.2022 |Murshid Motors
Customer Support Representative
● Consulted with clients to understand their needs and recommend optimal solutions from a diverse product portfolio (vehicles). ● Provided clear and concise information on product features, pricing, and financing options, addressing customer inquiries and concerns effectively. ● Facilitated customer journeys, scheduling test drives and streamlining the purchasing process to ensure a positive experience. ● Resolved customer issues promptly and professionally, maintaining high satisfaction levels. ● Maintained detailed customer records and assisted with administrative tasks to support the sales team.

Educational background

Computer Science (Bachelor’s Degree)
2017 - 2021
Kohat University of Science and Technology

Languages

JapaneseElementaryUrduAdvancedEnglishUpper Intermediate