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senior
Registration: 07.04.2022

Valentine Gologush

Specialization: Customer support specialist

Portfolio

Courier

- Transportation of samples to special laboratories in Austria and Poland. - Working with declarations and invoices. - Business correspondence. - Business communication.

OOO 《Fast Support》

- Daily communications with players of online casino and betting platforms. - Handling and analysing customer's problems. - Validation of customer's data for tracking the violations. - The maintenance of our technical team with bugs. - Working with finance in Zendesk and Jira as well as providing weekly promo actions to the players, controlling verifications codes and adding prizes. - Properly manage and document all work performed as part of ticket queue management in Jira. - Provide a great player experience and first-rate support by solving player questions, issues, complaints and/or suggestions in an effective and timely manner. - Now working as a financial control manager

Yandex

- Support for VIP-users, corporate and foreign clients. - Provide premier front line support to our end users of our software and hardware. - Train clients on features and uses of our software in response to reported issues. - Use salesforce.com, phone, email, and web-based support tools to communicate status and collaborate on solutions. - Continuously learn about company's software, hardware, solutions, and industry.

Skills

Atlassian Jira
Business communication
Customer Service
Customer Support
Gambling Industry
Google Docs
Intercom
Zendesk

Work experience

Customer support manager
10.2020 - 02.2022 |OOO 《Fast Support》
Jira
- Daily communications with players of online casino and betting platforms. - Handling and analysing customer's problems. - Validation of customer's data for tracking the violations. - The maintenance of our technical team with bugs. - Working with finance in Zendesk and Jira as well as providing weekly promo actions to the players, controlling verifications codes and adding prizes. - Properly manage and document all work performed as part of ticket queue management in Jira. - Provide a great player experience and first-rate support by solving player questions, issues, complaints and/or suggestions in an effective and timely manner. - Now working as a financial control manager
Customer support specialist
10.2019 - 06.2020 |Yandex
.
- Support for VIP-users, corporate and foreign clients. - Provide premier front line support to our end users of our software and hardware. - Train clients on features and uses of our software in response to reported issues. - Use salesforce.com, phone, email, and web-based support tools to communicate status and collaborate on solutions. - Continuously learn about company's software, hardware, solutions, and industry.
National Anti Doping Agency
04.2019 - 09.2019 |Courier
- Transportation of samples to special laboratories in Austria and Poland. - Working with declarations and invoices. - Business correspondence. - Business communication.

Educational background

Foreighn languages, English and German languages
since 2019
Minsk Innovation University

Languages

GermanElementaryEnglishAdvancedPolishElementary