● Assess and analyze clients' business needs, providing expert advice on technology solutions. ● Develop and implement strategic ICT/IT plans aligned with business goals. ● Design, deploy, and maintain ICT/IT systems, networks, security, and infrastructure, offering ongoing support and troubleshooting.

• Configured secure connectivity with Mobile Network Operators (MNO's) and other partners achieving 99.9% uptime for critical connections. • Deployed SMS messaging connections and Voice (SIP) services with wireless carriers and other partners, resulting in a 65% increase in communication efficiency. • Configured and Administered Telephony System, achieving 99.9% uptime and enhancing overall telecommunication reliability. • Managed 24/7 monitoring operations and resolved issues promptly, reducing downtime by 85% through issue identification and resolution. • Oversaw physical, cloud-based (AWS, Azure, GCP, Hetzner, iLand/11:11) and virtual servers running on Windows and Linux, ensuring seamless integration and scalability. • Was in charge of all 3rd party integrations (connectivity, APIs, SIP Trunks), improving collaboration efficiency by 95%. • Was responsible for Systems and Network Security, implemented robust security measures, reducing security incidents by 90% and ensuring compliance with industry standards.

• Ensured IT Service Delivery met KPIs and followed best practices, resulting in a 75% improvement in service quality. • Led, managed, and mentored IT staff for optimal performance, achieving a 98% customer satisfaction rate.

• Managed client/server software distribution automation and preventive maintenance, leading to a 70% reduction in software deployment time. • Administered LAN/WLAN/WAN, Switches, Routers, APs, Telephony Systems and Firewalls, achieving 99.9% uptime for critical connections. • Maintained compliance with ISO and ICT policies, achieving a 93% compliance rate.

● Provided expert consulting services for IT infrastructure improvements. ● Conducted IT audits and developed security procedures.

• Managed workshop operations and customer hardware maintenance, contributing to a 65% improvement in workshop operations. • Developed and maintained multi-station Linux-based system and accessories, achieving a 45% improvement in system reliability. • Provided technical support to the Sales Support Team, resulting in a 75% retention rate.