● Configure and monitor CrowdStrike Falcon EDR and Qualys VMDR vulnerability scans, reducing security incidents by 40% and maintaining 95% compliance. ● Automate patch deployments with ManageEngine Patch Manager Plus, improving compliance from 70% to 95% and accelerating audit readiness. ● Maintain Veeam Backup & Replication and Synology NAS workflows, ensuring 99.9% service availability and meeting RPO/RTO targets without failovers. ● Configure FortiGate firewalls, VPN and wireless controllers and implement MAC-based BYOD whitelisting to block unauthorized devices and reduce network incidents by 30%. ● Manage Intune MDM/MAM and Windows Autopilot enrollment, cutting provisioning time by 40% and enforcing compliance policies ● Implement Zscaler and Netskope web-security policies to block malicious traffic and enforce acceptable use.

● Provided Tier 1 and Tier 2 support for 5,000+ users, minimizing disruption to revenue-generating operations and reducing incident resolution time by 35%. ● Strengthened enterprise security controls, cutting incident remediation costs by 30% through policy enhancements and automated monitoring. ● Led DR site transitions and major system upgrades with zero downtime, preserving customer trust and ensuring business continuity. ● Enhanced ticket workflows in assystNET, lowering backlog by 50% and reducing overtime costs. Key Achievements: ● Reduced printing service costs by 20% through vendor managed printer fleet optimisation. ● Successfully migrated 5,000+ PCs from Windows 7 to 10, improving deployment speed by 30% and enhancing endpoint security posture.