● Designed, implemented, and maintained the company’s ERP system, supporting core business operations across retail brands. ● Migrated legacy ERP to a cloud-based SaaS platform, ensuring scalability and performance. ● Developed and supported internal polling systems, business intelligence dashboards, and data models. ● Collaborated with cross-functional teams to ingest, process, and visualise data, while providing training and documentation to end users. Responsibilities include: ● Designing, Coding, Implementation and Maintaining of the company’s ERP including back-up, performance tuning, capacity planning, monitoring critical events and documentation. The ERP’s core system is written with Genero and the IBM® Informix® database, running on the Red Hat® Linux® operating system. ● Migrated the company’s ERP to into a Software-as-a-Service with Genero Cloud since January 2018. ● Provide third level application support assisting with the diagnosis and resolution of escalated ERP related incidents and requests. ● Designing, Coding, Implementation and Maintaining of the company’s Polling system. The Polling system is written in Visual Basic 6. ● Power BI dashboard and reports. ● Optimising Power BI reports and data models. ● Writing DAX functions and Power Query scripts. ● Looking at data and insights. ● Data modelling activities. ● Working with other teams to ingest, process and load data. ● Working closely with stakeholders to understand requirements and translate into technical solutions. ● Providing training to end users as needed on Power BI dashboards and reports. Key Achievements: ● Successfully migrated ERP system to Genero Cloud, improving system uptime and reducing infrastructure overhead. ● Developed and maintained Power BI dashboards used across departments, enhancing data visibility and decision-making. ● Reduced manual reporting time by 50% through automation of data models and DAX scripting. ● Delivered third-level support for ERP-related incidents, resolving escalations with a 95% first-response resolution rate. ● Built and maintained polling systems in VB6, supporting real-time operational tracking across retail locations. ● Provided training and documentation for Power BI users, increasing adoption and reducing support queries by 40%.