Portfolio
Soft Solutions
● Register Domains and Host into the web server. ● Maintaining current hosting environment in both a Linux and Windows environment. ● Providing support for customer hosting specific issues including debugging customer sites to aid in problem resolution as well as customer initial setup of sites. ● Setup and deployment of new cloud hosting servers. ● Setup the database environment into the server. ● Maintaining a highly available environment to minimize interruption to customers. ● Performing DNS transfers and setup on behalf of customers as well as troubleshooting DNS issues. ● Monitoring the health of the entire hosting environment. ● Assisting in maintaining internal corporate systems including corporate email, messaging, websites, SQL Servers. ● Strong knowledge of using Parallels, Cpanel, Plesk in a multi-server environment.
Ilmkidunya.com
Website Data Entry. ● Prepares and sort the articles of documents for data entry. ● Transcribes source data into the required electronic format. ● Verifies integrity of data by comparing it to source documents. ● Published the article into website according to the category. ● Reviews data for errors, missing pages, or missing information and resolves any discrepancies. ● Adjust some SEO keywords with the SEO expert and publish it into Website and other social media pages. ● Performs regular backups to ensure data preservation. ● Completes additional assigned tasks as required.
Soft Solutions
● Proactively addressed customer inquiries and directed them to the relevant team, ensuring a prompt and efficient resolution. ● Transcribes source data into the required electronic format. ● Took initiative in resolving customer issues, employing problem-solving skills to provide effective solutions without escalating to the appropriate support team. ● Collaborated closely with team members, fostering a cooperative environment to achieve time-sensitive milestones and deliver exceptional customer service ● Maintained accurate customer records by diligently updating them after each interaction, ensuring that important details and information were properly documented. ● Provided technical IT support to customers through phone and email channels, demonstrating expertise in troubleshooting and resolving complex issues to ensure customer satisfaction.