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Senior
Registration: 15.10.2022

Maxim Khokhlov

Specialization: IT Service Manager
— 20+ years of IT experience with more than 10 years of large construction projects in engineering and managerial roles. — Wide international experience, including continuous collaboration with global teams of Guardian Industries, Shell & AstraZeneca. — High proficiency in development and implementation of IT solutions for complex industrial and administrative objects. — Intend to take responsibility over the assigned function and reach challenging business targets. — Hands-on leadership approach with focus on framing and inspiring a team. Motivated to share & obtain experience. Specialties: — Startup projects. — All scope of IT related services for production sites.
IT Service Management Project Management Project planning Change management IT Management ITIL Business Intelligence ERP Requirements Analysis SAP Team Lead Business process optimization
— 20+ years of IT experience with more than 10 years of large construction projects in engineering and managerial roles. — Wide international experience, including continuous collaboration with global teams of Guardian Industries, Shell & AstraZeneca. — High proficiency in development and implementation of IT solutions for complex industrial and administrative objects. — Intend to take responsibility over the assigned function and reach challenging business targets. — Hands-on leadership approach with focus on framing and inspiring a team. Motivated to share & obtain experience. Specialties: — Startup projects. — All scope of IT related services for production sites.
IT Service Management Project Management Project planning Change management IT Management ITIL Business Intelligence ERP Requirements Analysis SAP Team Lead Business process optimization

Portfolio

HCL Technologies

● Migration service desk function from Adidas to HCL.

Octapharma

● Service delivery for future operations site. ● All scope of IT related services.

Shell

Start-up project at Torzhok, Tver region. LOBP plant. ● Being IT-analyst took part at designing phase of future IT infrastructure, low-voltage networks, video security, access control. ● As a part of construction team did all supervising for all kind of jobs. ● Work together with AT&T and NCR experts and engineers, we developing plans of installation, migration, comissioning and start up. ● Together with bussiness representative took part at negotiations, lead tenders and made decisions concerning service providers.

AstraZeneca

● IT infrastructure lead. ● Service desk manager. ● Back-office Services. ● Applications delivery. ● Innovations for business. Projects: ● Track&Trace (Serialization). ● SegNet (Segregation Networks). ● iWAN.

Skills

Infrastructure
IT Service Management
Project Management
Procurement
Project Engineering
Disaster Recovery
Project Planning
IT Strategy
Project Delivery
ERP

Work experience

IT Support Manager
03.2023 - 09.2023 |AstraZeneca Pharmaceuticals
ERP, Technical Support
● Service desk manager for AZ Eurasia.
Regional Service Manager (CIS)
02.2022 - 03.2023 |HCL Technologies
ERP, Technical Support
● Migration service desk function from Adidas to HCL.
Campus IT Manager
06.2015 - 01.2022 |AstraZeneca
ERP, Technical Support
● IT infrastructure lead. ● Service desk manager. ● Back-office Services. ● Applications delivery. ● Innovations for business. Projects: ● Track&Trace (Serialization). ● SegNet (Segregation Networks). ● iWAN.
Business Relationship Manager
05.2012 - 06.2015 |AstraZeneca
ERP, Technical Support
Service delivery for future site operation: ● Define volume of provided services regarding business needs. ● Make changes in network & hosting design. ● Work with general contractor on the part of infrastructure installation, server room and switch rooms facilities (climate, UPS, security). ● Oversee the execution of works & quality check. ● Control the handover from general supplier to AZ. Prepare site to BAU: ● Contract & manage local suppliers. ● Create support model. ● IA & IT security manager role. ● Create IT security and service related policies, SOPs, instructions. ● Perform user acceptance tests regarding IT infrastructure. ● Manage Ops infrastructure budget. ● Prepare end user computing.
IT Infrastructure Development Manager
06.2009 - 04.2012 |Shell
ERP, Technical Support
Start-up project at Torzhok, Tver region. LOBP plant. ● Being IT-analyst took part at designing phase of future IT infrastructure, low-voltage networks, video security, access control. ● As a part of construction team did all supervising for all kind of jobs. ● Work together with AT&T and NCR experts and engineers, we developing plans of installation, migration, comissioning and start up. ● Together with bussiness representative took part at negotiations, lead tenders and made decisions concerning service providers.
IT Specialist
10.2006 - 06.2009 |Guardian Industries
ERP, CRM
Start up project. In fact Project Manager + Project Engineer. ● IT Infrastructure design, beginning at cable trace finish with active equipment installation. ● Creation equipment delivery, installation and migration plans. ● Supervision of ISP and Integrator activity, direction of installers and engineers groups. ● Direct and trade negotiations with suppliers, partners, ISP. ● Creating budget and purchasing equipment. ● Working out disaster recovery plan.
Chief of IT Department
12.2003 - 09.2006 |Alexandra and Sophia Product
ERP, Technical Support
● Administrating network based on windows 2000 server, support users and servers. ● Implementing DHCP, DNS, WINS, Mail, Proxy services. ● Installation terminal and application servers. ● Configure firewall, remote access and router. ● Decision making about IT development. ● Administrating and programming telephone system LDK-300. ● Installation, configure and support video security system. ● Buying and maintenance of computers, printers, fax and other office equipment.
IT Director
since 09.2023 - Till the present day |Octapharma
ERP, Technical Support
● Service delivery for future operations site. ● All scope of IT related services.

Educational background

Engineer
1995 - 2000
Ryazan State Radiotechnical University

Languages

EnglishProficientRussianNative
IT Service ManagementProject ManagementIT ManagementBusiness IntelligenceERPRequirements AnalysisSAPTeam Lead