● At Foodback, a fast‑growing food‑tech scale‑up, I play a key role in delivering a high‑quality technical experience for customers using our customer feedback and analytics platform. ● Working in a small, agile startup environment has allowed me to contribute beyond traditional QA responsibilities. Quality Assurance & Testing: ● Owned and executed test strategies, test plans, and test cases using JIRA. ● Performed end‑to‑end testing: functional testing, regression testing, system integration testing (SIT), and user acceptance testing (UAT). ● Planned and executed regression test cycles in staging environments before releases. ● Investigated and tracked production issues in collaboration with Customer Support. ● Performed customer‑specific configuration validation. Test Automation: ● Designed, developed, and maintained automated test suites using Playwright. ● Focused automation on critical user journeys, regression coverage, and smoke tests for releases. ● Integrated automation into the QA process to reduce manual effort and catch regressions early. Agile & Scrum Responsibilities: ● Actively involved as a Scrum facilitator. ● Facilitated sprint planning, daily scrum, sprint review, and retrospectives. ● Supported product backlog refinement. ● Helped remove blockers and improve sprint execution. Collaboration & Delivery: ● Collaborated closely with developers, product managers, and customer success teams. ● Clarified requirements and ensured testability early in the development cycle. ● Managed bugs and task tracking in JIRA, working in Scrum (bi‑weekly sprints) and Kanban frameworks. Impact: ● Contributed to an ~80% reduction in customer‑reported defects across multiple releases. ● Used SQL (DBeaver) to create, validate, and analyze test data.

Manual test Cases were created To Validate the Functionality. ● Test scenarios were created and executed to test business rules. ● Responsible for tracking customer-related issues and reproducing them. ● Apart from QA, I have also made a few mockups for UX design.

● Requirements gap analysis. ● Designing the use cases from the business requirements. ● Designing of test plan and traceability matrix. ● Design, review and execution of both functional and non-functional test cases for Billing and Claims modules. ● Recorded and enhanced QTP scripts. ● Performed data validation and data integration for back-end testing using SQL queries. ● Involved in integration of Billing and Claims. ● Involved in regression testing on all modules: Policies, Billing and Claims. ● Documented and reported bugs found during the testing process. ● Actively participated in QA team meetings and walkthroughs for weekly QA testing review meetings.

● Writing and debugging code. ● Working closely with developers to improve product functionality. ● Developing innovative solutions. ● Attending developer meetings. ● Participating in code reviews and quality assurance activities.