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Registration: 23.08.2026

Amilasarah Ryanifian

Specialization: Customer Experience Specialist
— For the past three years, I have worked in customer experience and customer insights, helping internal teams understand customer needs, feedback, and recurring service issues. — I am now bringing that experience to growing DTC beauty, skincare, and personal care brands. — My work combines customer support operations with structured feedback analysis, so customer conversations do not disappear after a ticket is closed. — I can support brands with customer service operations, ticket categorization, review analysis, Voice of Customer reporting, FAQ improvement, support documentation, and recurring customer-insight summaries. — The goal is simple: turn everyday customer interactions into clearer service priorities, stronger communication, and better-informed decisions. — I am open to remote roles, project-based work, and ongoing collaborations with beauty and e-commerce brands.
Business Analysis Content Marketing Customer Support Branding Web analytics Marketing research Excel Product Marketing Stakeholder Management Marketing Business Process Management Account Management CRM Customer Service Project support Ecommerce Google Analytics Description of business processes Business process optimization Data Analysis Customer acquisition
— For the past three years, I have worked in customer experience and customer insights, helping internal teams understand customer needs, feedback, and recurring service issues. — I am now bringing that experience to growing DTC beauty, skincare, and personal care brands. — My work combines customer support operations with structured feedback analysis, so customer conversations do not disappear after a ticket is closed. — I can support brands with customer service operations, ticket categorization, review analysis, Voice of Customer reporting, FAQ improvement, support documentation, and recurring customer-insight summaries. — The goal is simple: turn everyday customer interactions into clearer service priorities, stronger communication, and better-informed decisions. — I am open to remote roles, project-based work, and ongoing collaborations with beauty and e-commerce brands.
Business Analysis Content Marketing Customer Support Branding Web analytics Marketing research Excel Product Marketing Stakeholder Management Marketing Business Process Management Account Management CRM Customer Service Project support Ecommerce Google Analytics Description of business processes Business process optimization Data Analysis Customer acquisition

Skills

Customer Experience
Customer Service
Customer Retention
Customer Insight
Voice of Customer
Review Analysis
CX Operations
Ticket Categorization
FAQ Management
Support Documentation
Customer Feedback Analysis
Contact Center Management
Banking Operations
Service Management
Business Process Management
Regulatory Reporting
Customer Complaint Management
Focus Group Discussion
Service Policy Development
Business Planning
Quality Management
Virtual Assistant
Gorgias
Workforce Analysis
ATM Operations

Work experience

Officer
06.2016 - 07.2017 |Bank Rakyat Indonesia
Customer Service, Contact Center, Banking Operations, Regulatory Reporting
● Developed business plans related to targets for the Service and Contact Center divisions. ● Monitored and reported customer complaints to Bank Indonesia and OJK on a quarterly basis. ● Studied and analyzed BRI banking products and operational systems. ● Tested new systems prior to implementation in operational units. ● Reviewed system issues and proposed improvements for operational efficiency. ● Communicated updates regarding new regulations, products, and systems to operational units. ● Responded to internal inquiries related to banking systems and products. ● Prepared annual reports for the Service and Contact Center Division.
Officer
12.2015 - 05.2016 |Bank Rakyat Indonesia
Service Policy, Banking Operations, Service Management
● Developed service policies for operational units across BRI. ● Prepared service guidelines to support operational implementation in branch offices. ● Updated information regarding banking products, tariffs, and promotions in sales kit materials. ● Conducted focus group discussions with operational units to identify service issues. ● Communicated service regulations and operational updates to internal teams.
Officer
09.2014 - 11.2015 |Bank Rakyat Indonesia
ATM Operations, Service Management, Workforce Analysis
● Analyzed workforce requirements across operational units in the Bandung regional office. ● Evaluated ATM service needs within operational units in the Bandung region. ● Assessed ATM placement effectiveness and identified potential new locations with higher usage potential. ● Coordinated with operational units regarding ATM placement and replacement planning. ● Monitored ATM operations and provided operational recommendations.
Specialist
05.2013 - 08.2014 |Bank Rakyat Indonesia
Banking Operations, Credit Systems, Service Management
● Participated in a structured management trainee program covering banking operations and credit systems. ● Completed on-the-job training across operational units within BRI. ● Developed an understanding of banking operational processes and service management.

Educational background

Corporate Social Responsibility (Masters Degree)
2022 - 2025
University of Indonesia
Social Welfare (Bachelor’s Degree)
2008 - 2013
Universitas Padjadjaran

Languages

EnglishAdvanced