Anzhelika Sargsyan

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Registration: 22.11.2022

Specialization: Managing Director / Project Manager

I have enjoyed executive positions in educational management industry throughout my career, being responsible for strategic development, projects management, operational improvement, budget planning, team coordination and customer service. I love digging into company operations (for the sake of improvement!), setting new goals and drawing action plans. My biggest achievement in team leadership has been the ability to inspire for better results and higher milestones. And I believe that caring about people is the cornerstone of customer service. My main accomplishments have been enlargement of the scope of services rendered by the company, and transformation of the management style from being based on gut instinct to data-driven decision making. Last but not the least, I am proud of the teams I have been able to recruit and work with.

Project Management Business Intelligence Team Lead Business Analysis Business Consulting Team Building Project Marketing Business development

Portfolio

ICLT – International Center of Languages and Training Cambridge English Preparation Center

Managing Director/Projects Manager

BISA – British International School of Armenia

Managing Director, Administrative Services and Operations

ESOLARM LLC

Certified Center Exams Manager

Skills

Project management

Team lead

Business development

Work experience

Managing Director, Administrative Services and Operations

01.2019 - 11.2022 |BISA – British International School of Armenia Certified by Pearson Edexcel to deliver IAL and GCSE academic qualifications www.bis.am, Yerevan, Armenia

• Strategically leading, developing and managing all aspects of school administrative operation; • acting as liaison between the school and Pearson Edexcel; • creating school operation plan for the academic year, including but not limited to funds allocation, calendar, schedules, events, programs and admissions; • supervising front desk and student service processes; • managing current and prospective student accounts; overseeing payments.

Managing Director/Projects Manager

01.2015 - 11.2022 |ICLT – International Center of Languages and Training Cambridge English Preparation Center www.iclt.am, Yerevan, Armenia

• Strategically leading, developing and managing all aspects of company operation; • setting and implementing yearly goals and objectives; • supervising and ensuring administrative work and processes efficiency across departments and teams; • directing the customer service department; • managing new projects and products from planning to implementation and launch; • ensuring appropriate staffing and training; developing KPIs and evaluating performance; • leading and supervising various educational programs and events, such as summer camps, weekend clubs, preschool department and topic-specific celebrations; • preparing and managing budgets; • overseeing social media marketing.

Certified Center Exams Manager

01.2010 - 01.2013 |ESOLARM LLC www.esolarm.org, Yerevan, Armenia

• Acting as the Exams Manager and primary liaison between the company and international partners, such as Cambridge English, ETS, Pearson VUE, Prometric Inc., Kryterion; • ensuring the exam setting and administration is consistent with the exam provider requirements and regulations; • establishing new partnerships and increasing the scope of exams available at the center; • introducing global educational tools to Armenia by cooperating with Cambridge English and Pearson Edexcel; • arranging marketing campaigns to raise awareness about the tools and products available through the company’s international partners.

Educational Programs Coordinator

01.2009 - 01.2010 |Soft&Safe Career Development and Study Abroad Centre Yerevan, Armenia

• Administering the educational programs in place at the company, from client recruitment and needs analysis to finding the best option, program implementation and follow up; • providing information to applicants and potential clients; • overseeing contract compliance and execution.

Assistant to Head Teacher, Customer Service Representative

01.2008 - 01.2009 |International School of Moscow www.nordangliaeducation.com, Moscow, Russia

• Delivering administrative support to school staff to ensure efficient operation; • providing information to parents and applicants; conducting school tours; • organizing the administrative part of indoor and outdoor events and field trips.

Educational Programs Coordinator

01.2007 - 01.2008 |Soft&Safe Career Development and Study Abroad Centre Yerevan, Armenia

Educational background

Political Science and International Affairs

American University of Armenia

Languages

ArmenianNativeEnglishProficientFrenchElementarySpanishElementaryRussianProficient