● Led, managed, motivated and hired IT team including helpdesk, developers and webmasters ● Planned IT department budget ● Controlled maintenance of the infrastructure (including equipment purchase) ● Cooperated with external partners and vendors

Complex solutions for secure identity and payment solutions: electronic documents and payment cards chip personalization, security, PKI. ● Direct reporting to company board. ● Led and managed company support team: - administrated the work of 10+ people, including help desk specialists, IT security officers and administrators and technical personnel - created and fine-tuned the processes of issues reporting, solving and escalation both internally and for external customers within the scope of Service Level Agreements - personally and independently handled the most complicated cases of problem escalation, finding the satisfactory solution for involved parties ● Managed large scale international projects: - up to 18 months active development and implementation phase - projects budget up to 5M EUR - internal team of 5 to 25 employees - 2 to 5 contractual partners per project - Projects geography included African, European, CIS, Asian and Latin American markets Led complex pre-sales projects including: - scope definition and responsibilities split between own company and partners - time, resource and budget calculation, including risks analysis and team planning - scope and concept presentation to external stakeholders ● Managed the processes of demo and PoC solutions preparation: - customer needs definition - preparation and customization of demo solution - management of demo solution hardware, software and human internal resources